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See what reviewers are saying

Rated 5 out of 5 stars

My hair is the best ever since discovering these products everyone's commented on my hair its so soft and strong love it and the smell of the product is lovely. I took it on holiday abroad and used... See more

Rated 3 out of 5 stars

This is a repeat purchase, and I am really pleased with the goods and speed of despatch. This order is the first where I have encountered a problem. After sales communication is awful. My order was on... See more

Rated 5 out of 5 stars

I use the volume shampoo, volume conditioner, smoothing spray and finishing mist hairspray. Absolutely love all of these products! My hair feels thicker and healthier as a result. Would 100% recommend... See more

Rated 5 out of 5 stars

I bought the cowash after googling products suitable for aging, curly, fine, dry hair. This product has worked miracles - it leaves my hair soft and manageable, while enhancing the natural curls. I... See more

Company replied

Company details

  1. Business Services

Information provided by various external sources

BARDOU is an oasis of confidence and indulgence for the modern woman, offering from express make-up to perfect blow dries in between two meetings. The salon boasts a large, varied clientele, including successful professionals, fashionistas, bloggers and celebrities. BARDOU understands that sometimes not even a quick visit to the salon can fit into the busy schedule of the woman on-the-go. BARDOU recently released a premium range of haircare and cosmetics products, which is already proving to be a huge success. BARDOU offers express and instant beauty solutions, setting itself as a pioneer of the beauty industry. The products are cruelty free and made in Britain.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
4-star
3-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bardou Dry shampoo and hair texturiser

Bardou is a fantastic product that everyone should own, the products smell delicious too.

20 January 2017
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Hadeel,
Thank you for your feedback! We're pleased that you like both products and hope you shop with us again soon.
Best Wishes

Bardou

Rated 1 out of 5 stars

No effect...

Sadly, this product has no effect on my lips at all. I cannot recommend.

17 January 2017
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Amanda,
Thank you for your feedback which is always very helpful. We have found that the product produces differing results depending on the individual, we are now reformulating Booster Lip to get a more universal result. We hope that you shop with us again soon,

Best Wishes,
Bardou

Rated 5 out of 5 stars

Perfect eyebrows at last!!!

This is a really great product, giving brilliant results. Fills in my sparse areas perfectly & blends in naturally with the help of the very useful eyebrow brush it comes with. For me personally it took some practice to get it right but that's probably because I've never used a product like this before. I love the fact it stays on & doesn't rub off but is easily removed with cleanser. It is quite pricey but you get what you pay for & this is worth it.

17 January 2017
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Leigh,
Thank you so much for your feedback, we're so pleased that you like the product so much! We hope that you shop with us again,

Best Wishes
Bardou

Rated 5 out of 5 stars

It really makes my lips look much better.

It hydrates the lips very well and then they look great !

15 January 2017
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Miranda,
Thank you so much for your feedback, we're so pleased that you like the product and hope that you'll shop with us again soon.

Best Wishes,
Bardou

Rated 3 out of 5 stars

Slow service

Slow service and the lip plump doesnt plump your lips. It does moisturise your lips but thats it.

13 January 2017
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Vicki,
Thank you for your feedback, we are always looking to improve both our service and products so really appreciate it. We have found that the product produces differing results depending on the individual, we are now reformulating Booster Lip to get a more universal result. We hope that you'll shop with us again soon,
Best Wishes,
Bardou

Rated 5 out of 5 stars

Amazing products and service

I found this brand over instagram and love their products! My favourite is their dry shampoo and the booster brow .The best I have tried! I would definitely recommend again.

13 January 2017
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Bev,
Thank you so much for your feedback, we're so pleased that you love our products and would recommend us! We hope you'll shop with us again soon

Best Wishes,
Bardou

Rated 1 out of 5 stars

Customer Support is Useless

I made a purchase which they took payment for but then did not send. I emailed customer support 3 times before they would respond. They then sent me the package and blamed Royal Mail when it was clear that they did just not send it. I don't believe I would have received my item if I did not complain several times. They have not taken responsibility for their mistakes and have consistently ignored my concerns and have lied to me about what they have done. They are refusing to acknowledge their mistakes and offer me a refund. They have offered 30% off my next purchase, but I am not sure what makes them think I will be spending with them again. They cannot claim to be a luxury brand when they treat their customers in such a disgusting way.

13 January 2017
Unprompted review
Rated 3 out of 5 stars

Good service shame about the products

Good service delivery and communication was prompt. Disappointed with products. Horrible shampoo filled with silicones, can't rinse it out of my hair or my skin, like washing hair with a slime. Cheap and tacky brush damaged my hair and causes frizz.

12 December 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Kat,
Thank you for your feedback which is always important for our brand. We are looking to implement a live chat element to our website where customers can ask advice on which products would best suit their hair types.

Best Wishes,
Bardou

Rated 5 out of 5 stars

Luscious lips

Excellent service - item is a Christmas gift so hope it's appreciated!

23 November 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Karen,
Thank you for your feedback, we hope that the recipient of the Lip Booster liked the product! We hope you'll shop with us again soon,

Best Wishes,
Bardou

Rated 5 out of 5 stars

Amazing product! Best I've ever tried!

The product is very easy to use, and it stays on forever so it goes a long way!

23 November 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Dear Kay,
Thank you for your review! We're so pleased that you like the product and hope you'll shop with us again soon,

Best Wishes,
Bardou

Rated 3 out of 5 stars

I have yet to receive this product

I have yet to receive this product or any tracking for it. ill rate higher once I actually receive it and try it out.

5 November 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Hello Ashley,

Thank you for choosing BARDOU

We are sorry to hear you have not received your product.

As stated on the website prior to checkout, International Tracked Airmail can take up to 30 days but most customers receiving it within less days.

Please do contact us on info@thebardou.com for your individual tracking code.

Many thanks,

BARDOU

Rated 5 out of 5 stars

Love it!!

I didn't really know what to expect with this product but it's truly amazing! It's dries up really well and looks natural. I have jet black hair and bought the brown/black. You can build up the colour and doesn't look harsh. Worth giving this a try.

30 October 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Thank you for your wonderful review!

We hope you continue to enjoy using our Brow product

BARDOU

Rated 5 out of 5 stars

Excellent purchase

Easy to use website, excellent products and superfast delivery. What more do you need?

23 October 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Thank you for your wonderful review!

BARDOU

Rated 4 out of 5 stars

Lovely Bardou Products

I received 2 Bardou Products (a smoothing spray and some dry shampoo) a few months ago, and absolutely love them! I would definitely recommend the purchase as these products have been absolutely staples in my hair collection.

8 September 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Thank you for your wonderful review!

We hope you continue to enjoy using our hair products

BARDOU

Rated 5 out of 5 stars

Love it !!!

The product is sooo amazing 💕

7 September 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Thank you for the amazing review

we're so happy you love them.

BARDOU

Rated 5 out of 5 stars

Highly recommend

I Highly recommend Bardou the quality of their products are incredible. Love love love them!

7 September 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Thank you for the amazing review Katrina! We really care about the quality of our products and we're so happy you love them.

Rated 5 out of 5 stars

Love love love

I love both the Bardou shampoo and conditioner, it makes your hair feel incredibly smooth and silky after washing, creating that salon finish after blow drying. It also smells amazing which is always a bonus! Great product!

7 September 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Hi Laura, thank you so much for the lovely review. It's great that your hair is feeling so smooth and silky after using our products!

Rated 5 out of 5 stars

Bardou Products

Love these products, and smell amazing! Would definitely recommend

1 September 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Hi Jules! Thank you for the 5* review, we're glad you are a fan of our products.

Rated 5 out of 5 stars

LOVE!

So perfect for my coloured hair. it looks much healthier now!

31 August 2016
Unprompted review
BARDOU logo

Reply from BARDOU

Hi Kelsie, thank you for the review! We are so happy you are in love with the products.

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