The Artists' Quarter Reviews 

228
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the artwork, beautiful frames, and exceptionally secure packaging that ensures delicate items always arrive safely at their destination. People also deeply appreciate the quick delivery times, competitive pricing, and wonderfully helpful customer support team during their online purchases. Some reviewers were not happy with the communication delays and occasional issues regarding order tracking, missing status updates, or delayed refunds. A few consumers also noted that the returns process and customer service procedures can sometimes feel quite exhausting, disorganized, and poorly managed when unexpected delivery problems arise.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive on time with... See more

Quality

People report positive experiences with quality, highlighting superb materials, vibrant colors, and nicely... See more

Order

Customers had ambiguous experiences with order processes, noting that ordering was typically very easy,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising exceptional, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Artists’ Quarter have been our go to for many art purchases for our home with our favourite artist, Gary Walton. A very fair priced company with excellent communication, rewarding loyalty and p... See more

Rated 5 out of 5 stars

Absolutely outstanding customer service. Because this item was SO much cheaper than anywhere else I was concerned it might be a scam, or they might not have stock, so I messaged as it was for an impo... See more

Rated 5 out of 5 stars

Ordered painting which was for my bedroom wall as I am massive Catherine Stephenson fan, I have several of her paintings. It took a while to dispatch but I emailed as it was time sensitive to us bein... See more

Rated 5 out of 5 stars

Don’t know where to start. This is the most beautiful picture I’ve ever seen it is the double of my dog. Quick delivery well packaged overall excellent highly recommend the site to anyone ⭐️⭐️⭐️⭐️⭐... See more


Company details

  1. Art Dealer

Written by the company

Discover exceptional artwork at competitive prices from a company that is as passionate about our customers as we are about art. We proudly feature pieces by some of the UK’s best-selling artists, including Louise Luton, Adam Barsby, Claire Baxter, Catherine Stephenson, Anna Schofield, and many more. As a family-run business based in Burnley, East Lancashire, we are dedicated to providing quality and service. To read over 5,000 reviews from our verified customers, please visit [The Artist's Quarter Reviews](https://theartistsquarter.co.uk/pages/reviews000).


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(228)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Side by side painting


I am very pleased with the painting. It looks beautiful in my conservatory. The colours match the decor perfectly. Also I was very impressed with the speedy delivery.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

The artwork

The artwork, Sidelines, arrived very promptly. Very well packaged and brilliant quality. Absolutely love it 😊 It looks fabulous in my dining room.
Thank you.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful pictures …

Received two beautiful pictures ‘Patience and Hope’ Was kept up to date regarding delivery. Everything from start to finish was professional. very pleased.
Will definitely buy again from them.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Lovely present

Never knew about this website but what a wonderful selection of incredible art. I will certainly be having another look sometime.

18 August 2024
Unprompted review
Rated 1 out of 5 stars

Very poor on communication

I ordered a champagne cooler for my partner's 30th birthday, and a week later there still had been no dispatch notification. It took me to message the chat and then them all day to find out that the item was in fact no longer in stock. With only a week to go until the birthday and the planned item needing engraving, this has left me £230 down waiting for a (I assume!!!) refund and I've had to find something else.

They have been very apologetic, but I am most curious as to when I would have been told the item wasn't in stock....?

4 September 2024
Unprompted review
The Artists' Quarter logo

Reply from The Artists' Quarter

Hi Emma, we get an order from Culinary Concepts every week. We were expecting your item as on their order portal it was showing in stock. Your query came in on the same day as our delivery arrived (minus your item.) We have tried to call you to explain, and of course we will be refunding your order. I understand your frustration - we had a number of options we were going to give you to rectify the problem, including upgrading to a more expensive items, free of charge, but we can't get through.

Again huge apologies.

AQ Team.

Rated 5 out of 5 stars

Excellent service

I’m very happy with my purchase from The Artists’ Quarter. The pricing is competitive. The item arrived the next day as promised, was well wrapped & in perfect condition.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous cushions

I absolutely LOVE our new vibrant tropical cushions. The colours are fabulous but the fabric feels very luxurious, like velvet. Very pleased.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

5 🌟 service

I’ve now purchased 6 pieces from The Artist Quarter and will now only purchase from them.
This is primarily due to the competitive price, and that they are local as I prefer to support local.
I’ve collected each piece to save on packaging for them and me which provided the added bonus of meeting many of the professional, friendly helpful team.
They get 5 🌟 from me
Edel McG Barrow, Clitheroe

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Quick dispatch & beautiful artwork

We saw a piece from the website in a farm-shop & knew we wanted it. Ordering was quick & easy. The item arrived just a few days later & is stunning. It was well-protected & we will absolutely be buying more pieces from The Artist's Quarter

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Great company. Very reliable…

Great company selling beautiful artwork. Fast reliable delivery. Items received have always been packed really well with care and delivery times are accurate. Would definitely buy again from this company.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time!

Ordered a large framed print of Spitfire By B.A.F. Clarke on 10.3.24. Emailed them enquiring if it would be sent out before Easter weekend, no reply.
Messaged the company via Facebook messenger, no reply. Messaged via website chat, no reply. Rang twice awaiting a call back & again no reply.
Finally got an answer on the 3rd that my purchase hadn’t even been sent and would probably arrive the week after Easter which would have missed the occasion the present was for and far exceeded the process & delivery times stated on their site.
Running a business myself for 30+ years I understand that problems can arise from time to time but just ignoring messages & contact from buyers gives them no faith in your business.
1 star given because my refund was fairly prompt otherwise I would like to give a 0.

10 March 2024
Unprompted review
The Artists' Quarter logo

Reply from The Artists' Quarter

Hi Jason. I can't argue with any of that. We were simply let down our printers and our service was simply not good enough. We have now discontinued the product and all I can do is apologise for our poor service on this occasion. I've sent you a gift voucher in the hope you will try us again.

Rated 5 out of 5 stars

Excellent Service

Ordered a Sabrina Roscino canvas on 20th March online, expecting it to take up to 14 working days to be delivered. What a wonderful surprise for it to be delivered on the 25th March. We couldn't have asked for a better service. The Artist Quarter is very competitively priced and we would use them again and highly recommend them.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

10/10

I recently purchased some artwork from the artist quarter. I have been extremely happy with the service I received. The item was exactly as described, it arrived in the time frame stated and was very well packaged! I would happily use them again!

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend and praise enough!

Cannot recommend and praise The Artists' Quarter enough. I'm a huge Louise Luton fan and her art has become the focus of my recent living room redecoration. This hasn't been any ordinary redecoration but the restoration of a living room after it had to become my home hospital room for a long time. Anyway the final piece was the stunning 'Pride'. Despite the amazing packaging, the courier managed to damage the picture in transit. I was beyond disappointed, yes irrationally so however becoming disabled in my early 50's has been challenging and little things become difficult like making returns etc, however I needn't of worried. Upon contacting The Artists' Quarter, a new,perfect replacement was immediately sent to me. The Customer Service and out and out kindness has been exceptional. I will be using them again (I am 5 pictures and 4 cushions in so far!) for as long as I have wall space. Thank you so much for making me smile again!

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service …

Amazing customer service with very fast response time - fabulous item and packaged expertly with care - Item is even better than the photos. The Artist Quarter are clearly passionate about art and care about their customers - Five Plus stars for this company and the team. Highly recommended for easy, pleasant and hassle free transaction and nice to buy from a company who show clear love, passion and knowledge of what they sell

4 March 2024
Unprompted review

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