My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... See more
Company replied
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We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... See more
Company replied
Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... See more
Company replied
Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... See more
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Company details
Written by the company
A leading UK supplier of Cut to Size Plastic sheets for all your requirements.
Contact info
3 Carriage Drive, DN4 5NT, Doncaster , United Kingdom
- 0114 3570329
- sales@theacrylicstore.co.uk
- theacrylicstore.co.uk
There was some difficulty around my…
There was some difficulty around my order but it was all sorted out by the excellent customer service I received from Kayley.
12 June 2024
Very helpfull plus i like that i can…
Very helpfull plus i like that i can order on inchesand i doin have to wait to long for delivery
4 April 2024
Reply from The Acrylic Store
Thank you for your positive feedback! We're thrilled to hear that you found our products to be of good quality, our prices to be excellent, and our delivery service to be speedy.
We appreciate your support and look forward to serving you again in the future!
Great products but poor delivery 🙁
When I placed my order I wanted it urgent and was willing to pay extra but was told they used their own transport and could get it to me within 3-5 days. 10days later my delivery arrived. I think if there is not enough orders they keep it till the following week and then deliver so don’t order if you want your item quickly
26 January 2024
Reply from The Acrylic Store
Thank you for your feedback.
I've reviewed the phone calls to ensure accurate information is provided, and we cannot guarantee anything before 10 working days. All deliveries are subject to stock availability.
It's confirmed that you were advised of a 3-10 working days delivery window, and we cannot guarantee anything before that time frame. We provide an estimated delivery date, but it's only an approximation. Unfortunately, we cannot expedite the delivery process as everything follows standard delivery procedures.
We apologise if there was any misinterpretation, and if you were expecting an earlier delivery. I will relay your comments to enhance our services in the future.
Reply from The Acrylic Store
Thank you so much for your kind words!
We're delighted to hear that you had a positive experience with our service. If you ever need anything in the future, don't hesitate to reach out.
We appreciate your recommendation and look forward to serving you again!
My first order was perfect
My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told sending back and a replacement would take weeks so better to try cutting myself. Luckily was able to borrow tools and all fitting fine now.
10 January 2024
Reply from The Acrylic Store
We appreciate your feedback.
We sincerely apologize for the oversight regarding the oversized sheet, which exceeded our standard cutting tolerance. We understand your frustration with the inconvenience of not receiving the correct size initially.
Regrettably, our current logistics schedule only allows for weekly deliveries to your area. Our vehicles operate from early Monday mornings and return on Friday evenings, enabling deliveries throughout the week. Replacement items can only be dispatched once the vehicle has returned on Friday evening.
We acknowledge the delay this may have caused and recognize that cutting the sheet to the correct size would be the most suitable solution for you. To compensate for the inconvenience, I am pleased to offer a refund for the delivery charge. An email will be sent shortly to facilitate this process.
Should you require any further assistance, please do not hesitate to reply to the email provided. We are committed to assisting you to the best of our ability.
Thank you for your understanding.
We have used the store twice
We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve as further adverts for The Actylic Store :)
9 January 2024
Reply from The Acrylic Store
Thank you so much for your review!
We're thrilled to hear that you've had such positive experiences with our store not once, but twice. It's fantastic to know that you found our website user-friendly and ordering process hassle-free.
It's wonderful to hear that your kitchen surfaces are a testament to the quality of our products. We appreciate your support and hope to continue exceeding your expectations in the future. If you ever need anything, don't hesitate to reach out.
Thanks again for choosing The Acrylic Store!
Wall protectors
Very pleased,quality acrylic,easy to drill,great colours,used to protect walls from wheelchair users
28 December 2023
Reply from The Acrylic Store
Thank you for taking the time to share your positive feedback! We're delighted to hear that you are pleased with the quality of our acrylic. It's fantastic to know that it was easy to drill and that you found the colors great. We take pride in providing products that meet our customers' needs.
It's especially rewarding to learn that our acrylic has served a practical purpose for you in protecting walls from wheelchair users. Your use case highlights the versatility and functionality of our product, and we appreciate you choosing our acrylic for this purpose.
Avoid
Avoid - really poor service.
Turned out material was out of stock.
Failed to deliver on first attempt, claiming they didn't accept the package. On second attempt package was received as a mess of cling film wrap and tape, no box or anything. Either they didn't package it properly, or someone had to open it up to find the delivery name. Sort your dispatch out it's crap.
19 October 2023
Reply from The Acrylic Store
Thank you for providing your feedback.
Our Acrylic products may not always be readily available as indicated on our website, where we advise that all orders are subject to stock, availability, and potential extended lead times.
We make an effort to inform customers of estimated lead times when updates become available. I see that an email was sent to notify you of the extended lead time, and we appreciate your understanding in this matter.
We sincerely apologize for any issues encountered during the delivery process. As soon as we were made aware of the problem, we took immediate steps to rectify it.
While we strive to deliver all materials in optimal condition, we acknowledge that unforeseen circumstances such as transport damages may occur, which are beyond our control. We apologize for any inconvenience caused by improper packaging upon arrival. We strongly recommend reaching out to us within 72 hours if there are any issues with your materials, as this allows us to address and resolve them promptly. Unfortunately, I couldn't find any records of notification regarding damages in our system. If you have concerns or questions, please contact us at customerservice@thepolycarbonatestore.co.uk and provide images for further assistance.
We appreciate your understanding and cooperation as we work to improve our processes and provide a better experience for our customers
The Acrylic store great service
Abbie very helpful and when we had an issue resolved at once and replacement sent
18 October 2023
Reply from The Acrylic Store
Thank you so much for taking the time to share your positive experience with Abbie! We're thrilled to hear that Abbie was able to assist you promptly and effectively, resolving the issue you encountered.
We look forward to serving you in the future.
Reply from The Acrylic Store
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you experienced excellent service with us. Our team works hard to ensure customer satisfaction, and it's always rewarding to receive such positive comments.
If you ever have more feedback or if there's anything specific you appreciated about the service, please feel free to share. We value your business and look forward to serving you again.
Product as ordered
Product as ordered. Dimensions correct.
Staff helpful.
Delivery efficient.
20 October 2023
Reply from The Acrylic Store
Thank you for taking the time to share your positive feedback! We're delighted to hear that the product met your expectations with the correct dimensions and that our staff was helpful throughout your experience. It's also great to know that the delivery process was efficient.
Your satisfaction is our top priority, and we appreciate your support. If you ever have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to serving you again in the future.
Good communication throughout the…
Good communication throughout the process.
Service was excellent, from ordering to delivery.
5 September 2023
Reply from The Acrylic Store
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. We take pride in maintaining clear and effective communication with our customers, and it's wonderful to know that you found it to be good throughout the process.
you get what you want
sorted out problems i had and offered me another way to get what i wanted at a lower price
7 August 2023
Reply from The Acrylic Store
I'm glad to hear that you had a positive experience with the customer service team! It's always great when a company can address your issues and provide you with alternative solutions that are not only effective but also more cost-effective.
Thank you for leaving a 5-star review
Reply from The Acrylic Store
We greatly appreciate your positive feedback! It's fantastic to hear that you're satisfied with the quality of our products, our speedy delivery, and our made-to-measure service. Your support means a lot to us.
Thank you for choosing us.
Great product and price.
12 August 2023
Reply from The Acrylic Store
Thank you for your kind words! We're thrilled to hear that you're happy with our product and pricing.
Thank you for the 5-star review!
NOTHING DELIVERED
The thing that went wrong is that I didn’t receive anything. I had a phone call asking me about the item and then nothing.
CN you resend it please?
11 August 2023
Reply from The Acrylic Store
Thank you for taking the time to share your review with us.
I want to extend my sincerest apologies for the delay in the delivery of your order. Upon reviewing your order, I see that it was scheduled for delivery on Monday. If, by any chance, you have not yet received your order, please don't hesitate to reach out to us at 0114 357 0328, and our team will be more than happy to assist you promptly.
It's important to note that sometimes delays may occur due to factors beyond our control, such as stock availability or transportation issues. However, we understand the inconvenience this may cause, and we are committed to resolving any issues you may encounter.
We hope that your order has now been successfully delivered to you. If there are any further concerns or if you encounter any issues with your order, please don't hesitate to contact us. Your feedback is invaluable in helping us improve our services. Thank you for your patience and understanding.
I didn’t receive my order on the dates…
I didn’t receive my order on the dates given, I finally had my acrylics after 20 days. Poor delivery service, especially as it cost so much
2 August 2023
Reply from The Acrylic Store
Thank you for sharing your feedback with us.
I'd like to extend my sincere apologies for any inconvenience caused due to the delay in your delivery, which did not meet the lead time we initially advised. While we always strive to adhere to our estimated lead times, occasionally, there are unforeseen circumstances beyond our control that can result in delays.
In an effort to make amends for this inconvenience, I would like to offer you a refund for the delivery, as it did not meet the promised lead time. I will be sending you an email shortly to coordinate the refund process.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your understanding. Please feel free to reach out if you have any further questions or concerns. Thank you for your patience and for giving us the opportunity to address this issue.
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