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The AA Accident Assist Reviews 326

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TrustScore 4.5 out of 5

4.6

Accident Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient handling of claims, noting that the process is often quick and straightforward. Many appreciate the helpful and professional staff, who provide great customer service and keep them informed throughout. The prompt response times are also frequently highlighted as a positive aspect of their experience. However, some customers also noted issues with delays in repairs due to parts availability and occasional long wait times to speak with customer service representatives. A few people mentioned dissatisfaction with the quality of courtesy cars or problems with partner companies, leading to additional hassle and stress.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the prompt, efficient,... See more

Claim

Reviewers highlight positive aspects of claim. Many customers report prompt, efficient, and straightforward... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently report that the staff are supportive,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, polite, and efficient... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight quick handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darren Greenwood arrived within hslf an hour when our car wouldn’t start. It was very stressful for us but he diagnosed the problem swiftly and arranged for the car to be towed to our local garage in... See more

Rated 5 out of 5 stars

The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more

Company replied

Rated 5 out of 5 stars

I contacted the AA accident assist during peak season, prior to Christmas. Each stage of the claim I was kept informed. The courtesy car I received was perfect and met my needs. The repair was handle... See more

Rated 5 out of 5 stars

I received a prompt and efficient service during my recent accident claim. I have been a AA member for may years and always had a good service when I have had breakdowns

Company details

  1. Accident Insurance Company
  2. Towing Service

Written by the company

The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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Rated 5 out of 5 stars

Very friendly service

Very friendly . Patient,understanding and helpful . Made me feel valued even though i had just took out a policy with them . They took over and sorted everything out nothing was to much troublr .

26 March 2026
Rated 5 out of 5 stars

easy to use

easy to use, took away the worry of having an accident

20 May 2026
The AA Accident Assist logo

Reply from The AA Accident Assist

We're pleased to hear it was easy to use . Thank you for your feedback.

Rated 5 out of 5 stars

Was completely satisfied with the…

Was completely satisfied with the service I received from the AA. From the first phone call, I felt that I was in safe hands and everything glided through smoothly. Shall definitely tell family and friends to get this insurance!

13 April 2026
Rated 5 out of 5 stars

Accident rear bump

Helpful easy to understand and very professional.

19 May 2026
The AA Accident Assist logo

Reply from The AA Accident Assist

We're delighted to hear this, thanks for taking the time to share your feedback.

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