The Laser Boutique Reviews 

3,969
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 500 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality of the products, noting that the detailed personalized engraving and sturdy materials consistently exceed expectations. People also highlight the remarkably fast delivery times, highly helpful customer support, and the overall smooth, completely hassle-free online ordering process. However, some people mentioned frustrating issues with delivery delays, such as parcels being mislabelled and accidentally sent to the wrong address. A few consumers noted that orders occasionally faced significant shipping setbacks, leaving buyers waiting several weeks and ultimately unable to use their items for timely celebrations.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as beautifully made, sturdy,... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting extremely fast... See more

Order

Clients share positive opinions on order, highlighting an easy process and extremely fast delivery times.... See more

Service

Consumers find service to be exceptionally positive, praising the prompt delivery and high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered the product on the weekend. First working day it was completed and shipped and came faster than projected times. Wonderful gift, high quality, just what we were looking for and all the bene... See more

Company replied

Rated 5 out of 5 stars

So pleased with the gardeners bag I purchased for my sister. Very good quality and excellent durable material. Company very proactive with enquiries, and dealt with my issue with delivery, which was... See more

Company replied

Rated 5 out of 5 stars

Really happy with the products i ordered they are exactly like the photo online. The process was super easy and delivery was really fast! Only took around 2 days which is amazing! However one thing to... See more

Company replied

Rated 5 out of 5 stars

I bought 2 sets of engraved champagne flutes, one set for my daughter and son-in-law, and another set for my son and daughter-in-law. They were engraved beautifully with their married names. They ar... See more

Company replied


Company details

  1. Gift Shop
  2. Boutique
  3. Christmas Store
  4. Craft Store
  5. Laser Cutting Service
  6. Novelty Store

Written by the company

What can I say... We love laser cutting ! If its a gift item you need say hi and look at our range.. Follow us ob FB https://t.co/8mrDBHz8zk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,969)

504 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend.

I have just recieved my planter as a gift to my mum. I am so pleased with it, it’s good quality sturdy and looks perfect. The personiliation is just an added bonus. It’s a beautiful looking planter. I would highly recommend buying one xx

12 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Absolutely lovely gift idea

Absolutely lovely lovely set of personalised cutlery. Quick to deliver and really really nice

9 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful! It's gift for my friend and I know she will love it.
Really well made and delivered in a short time.
Would definitely recommend.

11 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

My personalised spoons are perfect!

I ordered two spoons with a personalised message and they arrived just as described, in very good time and are very good quality. I’m very pleased with my purchase, thank you!

6 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Perfect

Perfect. Really good quality. Looks really nice work. Great purchase. Would recommend and will definitely use them again. Many thanks

10 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Beautiful item

Beautiful item, exactly as requested and delivered promptly

13 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Fantastic service and prompt delivery

Fantastic service and prompt delivery! Definitely recommend. The product is great quality and made for an amazing gift!

8 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 3 out of 5 stars

I paid extra for a presentation box

Edit: 3 August 2026.After contacting Philip about these issues, I was given a full refund. So whilst I wasn't happy with the quality of what I received, their customer service is very good. I have therefore changed from 1 star to 3 stars.

I paid extra for a presentation box. I expected this to be a box that displayed the glass. Instead, I received the glass rolling around in a basic gift box with some tissue paper. The glass was absolutely filthy and covered in greasy finger prints. The engraving is very poor quality and so faint it is barely legible. As this was supposed to be a gift, it is extremely disappointing.

11 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Im so sorry to learn of this issue, Clair. We take pride in our work and never wish to let customers down at all. As a gesture of goodwill. I have issued a full refund for the order.

I'm sorry again for letting you down on this occasion.

Rated 5 out of 5 stars

Such a beautiful gift

Such a beautiful gift, I made a mistake on my order but I contacted Laser Boutique and it was quickly resolved.
I cannot wait to give this gift and I know he’s going to love it

7 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Fabulous service

Fabulous service, arrived quickly, lovely gift for a colleague, thank you 😊

6 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Lovely gifts

I’ve ordered a couple of the tea and biscuits trays now and they make lovely gifts. Delivery is quick and Abbey is proactive in clarifying any personalisation etc. Thanks Abbey

10 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

A special gift for a special person

I bought these as a gift for a young man, the son of my gardener, who for past 2 years has come with his Dad to do my garden; I have watched him mature and he is about to set out on a training course with local council. due to his experience and training in my garden! I wanted to get him something special and these personalised hand tools are just that. Both him and his Dad are thrilled with them and he is proud to have his own tools. they are good quality. and were delivered safely packaged

10 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Great customer service!

A great little business with a huge range of products.
Fantastic communication- when there was an issue with the shipping (no fault of the company) the team resolved the matter within 24hrs and we received our product. Very happy.

10 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Beautiful Gift

The final product was really beautiful, very well made with a lovely finish on it, very happy!

5 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

LOVELY SPOON

Lovely spoon for my friends 60th Birthday. Fantastic customer service. Would recommend.

7 August 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

Great product

Great product, Quick delivery. It was a retirement gift for a colleague. Looks beautiful , better than the pictures.

29 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

Rated 5 out of 5 stars

I ordered this personalised item quite…

I ordered this personalised item quite last minute as a leaving gift for a colleague! I messaged the seller and then kept my fingers crossed. It was posted same day, outstanding service and a beautiful product. 100% would order again and recommend.
Thank you again for the personal reply also so I knew you were on it!

25 July 2026
Unprompted review
The Laser Boutique logo

Reply from The Laser Boutique

Thank you very much for the review :)

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