Thathair Reviews 

1,451
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 855 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, describing the extensions as natural, beautiful, and easy to apply and remove. Many people are impressed with the quality, noting that the hair looks and feels real, blending seamlessly with their natural hair. The customer service is frequently highlighted as exceptional, with reviewers appreciating the promptness, helpfulness, and willingness to assist with exchanges and color matching. However, some customers also noted issues with their orders, such as receiving incorrect products or experiencing excessive hair loss immediately after opening. A few other people also felt that the product did not work with their hair length or that the color match was not accurate despite using the company's consultation process.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving their extensions for being natural,... See more

Quality

Reviewers mention positive feedback about quality, with many describing the hair as surprisingly soft, silky,... See more

Customer service

People report positive experiences with customer service, often describing it as incredibly nice, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with the product quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

I’m impressed with the customer service promptness and willingness to help me find the right match. My hair looks beautiful and I love it

Rated 5 out of 5 stars

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,451)

803 reviews in the last 12 months

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Rated 5 out of 5 stars

Buy it!!

Your product and your customer service are both amazing! Initially, I ordered the wrong color. You were quick and willing to remedy my mistake. The new halo was delivered and was a perfect match. Easy to put on. I was amazed at how it stayed put all day. Worth every penny!!

18 April 2026
Unprompted review
Rated 4 out of 5 stars

Color match was perfect and I was so…

Color match was perfect and I was so pleased with the product! It was hard not to immediately order more. My hair is so thin and fine, it's nice to feel like I actually have hair again... thank you, Thathair!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Do the color match!!!

The first order I did, was not going to work out. I did not do the color match offered, and I should have.

I contacted customer service at their email and explained the hat was not going to work and they had me take photos of my hair and they did a color match. I just got the new ones and they are PERFECT!!!
The match is absolutely perfection!!!!
It’s unreal how close they matched to my hair. I would give 100 stars if I could.
Highly recommend.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was very helpful

Customer service was very helpful. Also quick response and helpful. Have given a few of my friends and family your information for them to purchase from your company!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST- Both Product and Customer Service!

I cannot say enough good things about this company! #1 The color match is AMAZING! My husband and I could not tell which was my hair and which was the extension hair, once it was in place! The hair is a very good quality, in addition to the fabulous color match. One of the halo wires was missing a comb, so I contacted customer service to request a new wire. Their.response was to advise me they would send 2 new full halo extensions in any length I wanted with no need to return the ones they had sent. The customer service reps for this company are top notch! Never, in all my online shopping have I ever experienced such professional and caring customer service reps, which says a lot about the company. You cannot go wrong with this company. I would give them 10 stars if I could! After my experience shopping with them, I would never shop anywhere else for halos! A++++++ for doing things RIGHT!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I was bummed when I realized I got the…

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just had my 62nd birthday on April 2 and absolutely love the feeling I get with longer hair.

4 April 2026
Unprompted review

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