Thathair Reviews 

1,459
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 834 reviews, reviewers had a great experience with this company. Customers frequently praise the product's natural appearance and high quality, often noting how well it blends with their own hair. Many reviewers highlight the perfect color match and the ease of applying and wearing the product. The customer service is consistently described as exceptional, with staff being helpful and efficient in assisting with inquiries and exchanges. However, some customers also noted concerns regarding product quality, describing items as looking or feeling cheap and not always matching expectations. A few other people also felt that the product could be heavy or difficult to keep in place, causing discomfort. Additionally, some reviewers were not happy with return policies, mentioning difficulties when trying to return items.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Reviewers highlight positive aspects of quality, often praising the natural look and feel of the product,... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as incredible, excellent,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and application, with many... See more

Order

Customers had ambiguous experiences with order, with some reporting issues such as receiving incorrect items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

I’m impressed with the customer service promptness and willingness to help me find the right match. My hair looks beautiful and I love it

Rated 5 out of 5 stars

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try... See more


4.2

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(1,459)

811 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t buy hair extension halos from…

Don’t buy hair extension halos from Thathair! I have dark brown hair that has a tint of red. I chose the dark brown. It didn’t really match. One of the people that I messaged offered to color match me if I took pictures of my hair. They told me that the wine would match. I got it today and it looks ridiculous, it doesn’t match at all. I messaged and told them this. They said since I’ve already had another one sent to me that I am out $60 essentially. I also want to note that the halo is really wide and the string is long. It must be for someone with a beach ball of a head. Save yourself some money and don’t buy these! I think I’m going to file with BBB

5 May 2026
Unprompted review
Rated 5 out of 5 stars

This product is amazing!!

This product is amazing!!! The color was not a close match or an "it'll do" color; it was an exact, perfect match to my hair color!!! So many compliments on how natural it looks, the length, and the color, all of which are just what the advertisements claimed they would be! Thank you!! Thank you!! I have already given several of the women in my circle the website info!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Company with great customer service

When I placed my order I did not use their services to color match which did not work out for me. I ordered the wrong color so I contacted customer service and they emailed me very quickly. Actually they were so involved in trying to help me - they have the best customer services I’ve experienced

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered these a few weeks ago because…

I ordered these a few weeks ago because when I got my hair done the stylist burnt a lot of my hair off with foils.I didn’t want to leave my home out of embarrassment. I really didn’t think they were going to work and would be difficult to put in and look fake. It takes a little bit of time to figure out how to put in. I have to say I am very impressed and my family and friends could not believe how great this looks. I love the straight 1 but am not a fan of the wavy 1. Thank you That hair for making these very affordable and great quality. My confidence is so much better now. I definitely have to stock up because it is going to take some time for my hair to grow back. Thanks again for making such a great hair piece. Stephanie M.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

A Nice Surprise

I am very surprised how really nice this looks. The color was a good match, and my husband could not tell I was wearing a hair piece. I enjoyed wearing it.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

My Red Extensions

After washing my first one, I am afraid to wash others because it really dried it out. I even used fabric softener on it. I purchased your shampoo and conditioner to see if that works any better. Haven’t tried it yet. That’s why I bought multiple extensions, so I don’t have to wash them. I can’t believe how perfect the color matches. I don’t wear headbands because they bother me. This doesn’t bother me at all. So easy to put on and take off too. Mine doesn’t come off in the wind either. It does get knotted though. Nothing is perfect. I do love my extensions.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

It didn't match the texture of my hair

It didn't match the texture of my hair. It looked weird and didn't stay in my hair. I contacted them and was informed that I could only get a store credit. They advertise money back guarantee! Why would I want to buy another one? I believe it's a scam.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

I have an appointment with my stylist…

I have an appointment with my stylist next week and will be brining the hair with me hoping she says it's a match and from there I will be able to give a better review as I will be able to actually wear them :), stay tuned!!

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Make sure to use the color match feature before you purchase

I didn't use the color match feature before I purchased the hair, and when I received them they didn't match at all. I contacted the company and did the color match, of which I sent them 2 sets of pictures of my hair, and was told the pictures were too fuzzy. They were taken with a Samsung Galaxy S25 Ultra. They are offering me an exchange or store credit. What am I supposed to do if it did work in the first place? They will not refund my money. I hope they choke on it.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to install

I can’t tell you anything about how well shipping and ordering went as I got mine as a Christmas gift. I will say though, once you get the hang of it, you’ll never want to take it off. I love mine and every little event I use it for. I got a curly and a straight one. The curly looks a little better as it blends better, but I love them both. The quality is great, although the hair feels fake, you’d never know and it looks so real and amazing. Thank you Halo for giving me one of the easiest extensions I am able to do on my own and make look so natural.

31 December 2025
Unprompted review
Rated 4 out of 5 stars

Perfect Match

The color match for my halo extensions was dead on! You truly cannot tell the difference. The texture isn't quite like my hair, but that should be expected when not buying real human hair. It's a bit heavy, which is causing some headaches, but other than that, I'm extremely satisfied with my purchase.

28 April 2026
Unprompted review

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