Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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Review summary
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From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
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This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
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Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
- Hardware Store
- also in
- Aluminum Supplier
- Hardware Accessories Store
- Locks Supplier
- Security Equipment Store
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy with the service but being a…
Very happy with the service but being a DIY fitter I didn't know what I didn't know and simple basic instructions could have helped. The hinges are not straightforward despite appearing so on first sight. Having mentioned my posts were 80mm square, i would have hoped/expected an alert to warn me the hinges are 100mm wide. I had to modify the hinges. Also, the adjuster on the top hinges requires a relief hole into the post, easily done but knowing beforehand would have helped (I did look on the website as I thought I had seen instructions regarding marking mounting heights for hinges - perhaps that was another provider). Very nice quality gates, would recommend them.
30 May 2025
Reply from TFS Direct
Thank you very much for taking the time to post a review, and for the honest feedback. This has been passed on to the relevant team so that we can look for ways to improve. Really happy that you are happy with the gates.
Extremely Helpful
Extremely helpful! and absolute pleasure to do business with.
2 July 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review.
Excellent product selection
Excellent product choice, quality and description. Products dispatched and delivered ahead of expectation. Thank you!
25 June 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Great to hear you were happy with the service.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind words. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Superb Electric Gates and professionally Installed
the gates were delivered promptly and looked even better than i expected Edinburgh Electric Gates your installers were excellent in both putting the gates up & clearing all the rubbish away off site
28 May 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind words. Always happy to help. We actually have a TFS Gates review page, and it would be amazing if you could leave a review on that page.
The parcel didn’t / hasn’t arrived
The parcel didn’t / hasn’t arrived. Very frustrated due to the monopoly that TFS have on supply.
The task is now in delay because of the failed delivery.
28 May 2025
Reply from TFS Direct
Stewart. Following the review i believe we have been in contact with you to provide a proof of delivery .As with any order we are always able to help when we are made aware of the issue. Should you require additional documentation showing the proof of delivery on the date that the product was requested we are happy to provide it .The product was sent on the day of order and delivered on a next day service. Hopefully, the speed in which we responded once we were aware of your issue, and the tracking that was provided showing that we fulfilled the order on time, will allow you to review the 1 star rating that was given.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. We are always more than happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Super efficient
Found the product I needed on their extensive list and received the item super quickly and safely packaged.
16 May 2025
Reply from TFS Direct
Thank you for the kind feedback. Happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
I called TFS for a spare part for a…
I called TFS for a spare part for a lock…I was put through to Matt and he was so friendly and knowledgeable he knew the part that I wanted and helped me sort it out. The part arrived today and it fitter perfectly. I would highly recommend thanks again:o)
8 May 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. We will ensure this is communicated to Matt and the team.
Classic Emerald Gates Installation
Electric Gates Edinburgh recommended TFS Direct and, after viewing the various options and visiting a local installation, we selected the Emerald track sliding version in the stock RAL 9005 Black finish.
The gates, we purchased a side entrance gate also, have in our opinion a very classical style, simple with fine lines, nothing fancy but fantastic to view from our house.
The track system is supported by an underground steel H beam and the Lift Master motor is quiet, smooth and efficient.
We have not tried the Videx communications system often enough to comment however, the slimline control panel compliments the gate style.
We are delighted with the products.
9 May 2025
Reply from TFS Direct
Thank you for taking the time to post such a detailed review. Great to hear that you were happy with the gate. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Great to hear you were happy with the order .
Delivered what I ordered
Delivered what I ordered. Actually faster than I was expecting which was great and made me happy I didn’t pay the extra for a fast delivery.
30 April 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Always happy to help.
Easy to deal with and very very helpful…
Easy to deal with and very very helpful indeed. quick shipping and well packaged and protected parts.
14 April 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind feedback. Always happy to help.
Easy and prompt ordering
Great selection of products. Order easy to place and prompt delivery ready for the Bank Holiday weekend.
17 April 2025
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Deliver the parcel someone has been in…
Deliver the parcel someone has been in all day never even attempted to deliver we have cctv coverage of our parcel box no one has been near it today
16 April 2025
Reply from TFS Direct
Thank you for the review and feedback. I can see from our tracking that the order was placed on Wednesday evening after the cut off for same day shipping on Wednesday, meaning it was shipped on Thursday on a next business day service, which would have been a Tuesday delivery. The parcel was requested for pickup at a local delivery shop and was delivered yesterday, which was 1 day ahead of scheduled delivery. We are pleased that you have now picked up the parcel, but we will look at ways to improve visibility of the cut off time on the website. We display it at product page and on the cart, but understand that if this has not been noticed when placing the order that there may be improvements that we can make.
Great service and quality products
14 April 2025
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
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