Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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Review summary
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From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
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This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
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Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
- Hardware Store
- also in
- Aluminum Supplier
- Hardware Accessories Store
- Locks Supplier
- Security Equipment Store
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good overall service & delivery
30 September 2025
Reply from TFS Direct
Thank you for taking the time to post a review and your comments on the service.
Happy customer
Very efficient service from start to finish. Product excellent, delivery spot on, updates on the delivery timescale very useful. I highly recommend this company.
5 October 2025
Reply from TFS Direct
Thank you for taking the time to post a delivery. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind words. Great to hear you were happy with the service.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Great service
Great service, had to cancel my order but you was very helpful and understanding, thanks 😊
24 September 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
good customer service
good customer service, easy to nav website and quick delivery.
22 September 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind words. Always happy to help.
Reply from TFS Direct
Thank you for the kind words and for taking the time to post a review. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind words. Always happy to help.
Fantastic support from the Customer…
Fantastic support from the Customer Service Team to enable me to purchase the correct spare parts.
Thank you.
6 August 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Always happy to help.
Reply from TFS Direct
We’ll take that as a magical compliment! 🧙✨ Thanks for recognising our spellbinding service — we promise to keep conjuring up great results for you!
TFS Direct should have 7 stars
The service and lengths that these guys went to was amazing. We needed 4m aluminium gates urgently, because we decided part way though our drive renovations to replace old wooden gates. Our builders had firm plans to complete the job and then move on to their next job, miles away from us. Gates were essential for our dogs’ security. If we couldn’t get the gates in time for the builders to install, things would have got very messy for at least 2 months.
TFS had stock of our chosen gates, took the order on Friday afternoon, and delivery was around 9.30am the following Wednesday. They fitted a lock in this time, too. TFS Matt and Aaron were very patient, answering all my stupid questions (sorry and thanks, guys!). Gates went in perfectly, all clear, no issues, and they look amazing. Expectations massively exceeded.
20 August 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help. We will ensure this is communicated to Matt, Aaron, and the rest of the team .
Spares from TFS Direct
Once I had managed to locate them they found what I needed in the warehouse and the transaction was quick and easy.
31 July 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Was great to get an email to say my…
Was great to get an email to say my package was on its way and also a message to say that my package would be delivered between 8-30am and 9-30am..
And it was..
Excellent.👍
2 August 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. Great to hear that you were happy with the service.
Reliable and trustworthy.
Worked with Aaron at TFS Direct since 2023. Reliable, trustworthy.
Ordered two Locinox lock configurations in 2024. No problems with the order.
A year later, I asked Aaron over email to reorder the same configuration from 2024 order and I just received the same configuration. I did not have to go over the list of part numbers to ensure the order is the same. I generally expect mistakes to be made if I don't look.
Also, I was able to source a bunch of quality DIN locks at an affordable price through TFS Direct.
Whenever I had any questions, I was able to get answers.
I was very happy with the gate lock configuration after a year of operation. The lock design is very thoughtful. The door lock has been operating very smoothly.
31 July 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the the kind comments. We will ensure that this is communicated to Aaron and the rest of the team. Delighted that we were able to help.
Good communication, quick delivery & quality lock…
Communication was very impressive with TFS Direct. I contacted them prior to ordering to ask them where the lock I was thinking of ordering was made & they wrote back immediately to tell me it was made in the UK. It has arrived in very quick time & I’ve only just opened the box (Borglocks is the actual name of the lock) it looks like very good quality. I’ve yet to see how it functions & hope to report back once it’s been installed on the gate & had a bit of use. So far I’m very pleased with my purchase.
27 July 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Always happy to help.
Another fantastic 5-star review for…
Another fantastic 5-star review for Matt! His service is truly outstanding. I often reach out with little to no knowledge of the products—just a few photos from the team—and Matt immediately knows exactly what we need. Within 30 minutes of my initial email, the proforma invoice is in my inbox. Delivery is always prompt, and we’re kept fully updated with tracking throughout. Couldn't ask for better service! Thanks from us all at Universal Groundcare Ltd!!
5 June 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. We will ensure this is communicated to both Matt and the rest of the team.
Reply from TFS Direct
Thank you for taking the time to post a review and for the feedback. Always happy to help.
You delivered to the wrong address.
1 July 2025
Reply from TFS Direct
Thank you for taking the time to post a review. We are very sorry about the issue you experienced. As we use DPD as a courier for our products, we are only aware of any delivery issues when new are made aware of it, and we would always to our very best to rectify. If there is any more that we can do, don't hesitate to ask.
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