Texas Roadhouse Reviews 

43
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Asked for ID to buy a cocktail - I’m 62 years old!!! This was at Spring Hill, Tennessee. I supplied my drivers licence, the server went away and then came back and told us our UK drivers licences were... See more

Rated 5 out of 5 stars

I can’t start with any negatives because there aren’t any. This is in reference to your Prescott, Arizona; Gateway Mall Location. 1. Excellent quality and tender steaks. 2. Excellen... See more

Rated 1 out of 5 stars

I would not recommend the Toledo location on Secor Rd. We placed a to-go order of $80 plus and they left off multiple items; as we live 20 minutes away no one wanted to return to the restaurant to try... See more

Rated 5 out of 5 stars

Best and most charitable company on the planet. They give back to the community and employees more than any company. Their food is over the top. They compete with high end restaurants with quality and... See more

Company details

  1. Restaurant
  2. also in
  3. Steak House

Information provided by various external sources

Texas Roadhouse is an American chain restaurant that specializes in steaks and promotes a Western theme.


Contact info

3.4

Average

TrustScore 3.5 out of 5

43 reviews

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3.4

All reviews

(43)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Loved it

Loved it. I’m on the road a lot and this place is a staple !

22 October 2024
Unprompted review
Rated 1 out of 5 stars

DO Not eat at this Texas Roadhouse in…

DO Not eat at this Texas Roadhouse in Slidell Louisiana.. Trash ... garbage .. wouldn't feed this mess to a dog .. and I have the pics to prove it .. talked to a manager by the name of Carmen and she told me that I should try to eat a few bites of it ..so now I'm posting my pics to instagram facebook and tic tok

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Asked for ID to buy drink - I’m 62!

Asked for ID to buy a cocktail - I’m 62 years old!!! This was at Spring Hill, Tennessee. I supplied my drivers licence, the server went away and then came back and told us our UK drivers licences were not acceptable! The server stated she would be breaking the law if she served us alcohol?! The staff obviously lack the correct training. We felt discriminated against as US visitors. We have travelled to the US every year for over 40 years and this has never happened anywhere before. Texas Roadhouse need to get their act together. We did complain to the manager at the time of our visit - he never got back to us to tell us which ‘law’ we would be breaking

26 June 2024
Unprompted review
Rated 1 out of 5 stars

How to lose a 15-year loyal client

How to lose a 15-year-long loyal client in one night:
Long day at work and it's not over, so my brother and I decide to go to our favorite restaurant in "Texas Roadhouse" to get motivated for a long night of work ahead.

1. As I have done for years, I request to separate my order into my Rib eye to dine-inn and my sides, shrimp's and Ceasar salad to take away (my wife's favorite). The waiter refuses saying is impossible. I'm tired and tell her is ok, just bring it and I will box it myself.
2. My brother and I ask two medium rare steak, and when bringing out water, they spill the glasses of water with ice on my 5-month-old newborn... he wakes up soaking wet. Do you know how hard is to make him to sleep. They barely say "Sorry" and leave.
3. 15 minutes later, the steaks arrived well-done. Again, I'm tired I say its 'ok, my brother sends it back. The waiter comes with a really bad sassy attitude trying to prove she is right and he's wrong, like a gf trying to win an argument. She wrong, he has asked the same steak for +10 years.
4. She takes it back to the kitchen, just to tell him there is nothing they can do, " if he wants, he can have it like that" He doesn't. She asks if everything is ok, is not. I don't want to eat alone so I ask them to pack my food so we can leave as soon as possible.
5. Someone in a red hoodie arrives, doesn't introduce himself, asking what's wrong, we tell him all the above. He only wants to know who spilled the water on the baby and without any intent to mend the situation. Mate I already explained, seems like he only wants an escape goat for the poor service that night. I'm not your HR department, you got cameras, please bring the bill and leave us alone... I'm still drying the baby.
6. Everyone disappears, the waiter rolls her eyes at distance, and they only take the steak out of the check.

One of the mistakes above I can live with, all of them, same night, accumulated. I can't, my question is ¿What happen with their top-service and quality? Sadly, and as much I use to like this place, we won't come back until this comment is answered and the mistakes mended.

Where to find us, we'll prob be in Outback Steakhouse.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Want a cheap and great meal? Come here!

Want a cheap and great meal? Come here! I usually eat here, and I'm going to break it down.

Walk in/Sit:10/10. Rolls are always good with the cinnamon butter and the Sweet Tea

Appitizer:(9/10). The only reason I gave it a 9 was because I have never really had an appetizer here, only the salad. My dad says the Bloomin onions are great!

Main course:10/10. I usually get a Sirloin. I get fries and a Sweet Potato. I get my steak cooked Medium. The waitresses will ask for you to cut into your steak to make sure it is right, SO nice!!

Waitresses: 10/10. Always nice. Sit at the bar for nonstop service (I don't drink, though).

Co$T: 10/10. Perfect for a family to go. not more than $20 for a steak with your two sides, and a salad.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased..

Very pleased with my yummy meal to the best waitress ever..LillieV...All enjoyable from the moment we went in the door til we left..
The meal was perfect ~warm and delicious..

6 October 2023
Unprompted review
Rated 1 out of 5 stars

I would not recommend the Toledo…

I would not recommend the Toledo location on Secor Rd. We placed a to-go order of $80 plus and they left off multiple items; as we live 20 minutes away no one wanted to return to the restaurant to try to get the missing items. We attempted to call them multiple times and could never get anyone to answer.

2 June 2022
Unprompted review
Rated 5 out of 5 stars

I'm not trying to suggest other stake…

I'm not trying to suggest other stake houses aren't good, I'm just so impressed with the cuts of of meat here and haven't seen elsewhere, also I've rekindled a love for. sweet potatoes , somewhere along my years to adulthood I'd gotten away from sweet potatoes, I saw they were on the menu and decided to have one with my steak and I'm hooked, I cant come here without having one ,I will eat it completely most of time before anything else at the table, as I said I'm hooked, so I've ordered it elsewhere, I don't know if it's the selection of them or the preporation but I dont order them anyplace else anymore, this is my destination for the best sweet potatoes in G Rapids. Thank you Texas Roadhouse. My Restaurant of Choice.

19 January 2022
Unprompted review
Rated 5 out of 5 stars

The food was very good

The food was very good ! Our table was ready when we
Arrived. We had an excellent server that made us feel
Very special and very VIP …
Thank you.

13 December 2021
Unprompted review
Rated 2 out of 5 stars

The Stroudsburg PA Texas Roadhouse…

The Stroudsburg PA Texas Roadhouse ALWAYS misses items! When you call they tell you to come back again! NO! I drove ONCE to pick up. Not going again to come back and eat cold food! They NEVER refund you for missed items! Want to speak to a manager? They put you on hold and no one EVER picks up! NOT WORTH ORDERING FROM!!!

30 May 2021
Unprompted review
Rated 1 out of 5 stars

VERY DISAPPOINTED

I placed an online order and when I showed up to the restaurant to check in at the time they told me. My order wasn’t ready. This is understandable except for the fact that not only did I have to wait an extra 45 minutes but half of my order was missing. I decided to just leave with what I was given only because of the fact that not only my family and I were starving at that point but the young lady at the pickup window had a VERY bad attitude and smart mouth.

12 May 2021
Unprompted review
Rated 5 out of 5 stars

I just LOVE LOVE LOVE this place

I just LOVE LOVE LOVE this place, my order is always CORRECT, no fussin between employees and they are always so kind to get every little thing I want PRONTO.. They are so good in fact: I am planning to buy stock in this company. But you know what really makes this company so great?? All of the employees smile all the time. It's a wonder they don't get problems from all that smiling.... I am impressed

2 July 2020
Unprompted review
Rated 5 out of 5 stars

Love it! Love It! Love It!

I first experienced this place in Dubai and loved it! So when i was in the U.S i had to have an authentic experience and deliberately went out of our way just to access one. I wasn't disappointed, they seem to get it right every time no matter when or where. It is my favourite and everyone should try it, you'll never want to go anywhere else again.

1 June 2020
Unprompted review
Rated 5 out of 5 stars

I love the one in Arnold Missouri they…

I love the one in Arnold Missouri they are friendly and food is Always great. They really stepped it up during this difficult time. There going to be a business that makes it through and survive this epidemic. Thank you Texas Roadhouse im a roadie for life

9 May 2020
Unprompted review
Rated 4 out of 5 stars

Great place to have dinner every time…

Great place to have dinner every time I've been to the one it's been great. Great service greeted and seated. Could have made place bigger but then would cram more tables in. Overall food is great employees are nice. Very affordable. Don't get better fully recommend.

1 May 2020
Unprompted review
Rated 5 out of 5 stars

Best and most charitable company on the…

Best and most charitable company on the planet. They give back to the community and employees more than any company. Their food is over the top. They compete with high end restaurants with quality and service and price and win. During this virus tragedy I read where the founder donated his yearly salary and their program ‘Andy’s Outreach’ gave huge amounts of money to their employees. I will always love and support them because they support the community and employees. Tim Hardin

6 April 2020
Unprompted review

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