Great tent- great quality! New free stander looks amazing unfortunately it came out 4 weeks after we had purchased the living pod which the only down side is there is hardly any natural lighting or... See more
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Absolutely love my tentbox, super easy to install, put up & go away in. I even have the tunnel awning and that was simple and easy to attach and set up. Even accidentally trialled a thunderstorm in ou... See more
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Hello! Just had my first order arrived from Tentbox,and I was so surprised to see such an amazing customer service support,Lida was amazing ,she responded very fast to me dealing with my request,expla... See more
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Although the email reply can take some time, i find its genrally 1 email per day only the team are fantastic with resolving any warrenty problems which inevitably do happen and its good to know they s... See more
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Company details
About TentBox
Written by the company
JOIN THE ADVENTURE
About Us
Established in 2016, TentBox is at the forefront of the roof tent market. As a company we pride ourselves on our high performance products, and have an absolute passion for our growing community. We were founded by two brothers, Ollie and Neill Shurville, who have a love for the outdoors and wanted to make TentBoxing accessible to all.
Community
Our mission is to build an inclusive community of TentBoxers across the world. There are currently over 10,000 happy TentBoxers, and we have regular community meet-ups throughout the year.
Hassle-free camping
There is a TentBox model for every car, so you can literally turn any car into a camper. Popping up in just a matter of seconds, with an inbuilt mattress, TentBox takes all of the faff out of camping.
UK Customer Service
Our team is based entirely in the UK and have fantastic product knowledge. We’re ready to answer any question you can throw at us, and our aim is to ensure your journey to becoming a TentBoxer is as smooth as possible.
Our 5-Year Warranty
5-year extended warranty on all TentBox models.
We're always here to help. Our awesome 5-year extended warranty covers you for defects in materials and workmanship arising under normal use of our TentBox products. Supported by our expert team, we get any issues resolved quickly and fairly, doing everything we can to keep you adventuring with your TentBox!
Contact info
Roman House, 39 Botley Rd, SO52 9AE, Southampton, United Kingdom
- 02382205777
- support@tentbox.com
- tentbox.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All I can say is that my experience has…
All I can say is that my experience has been 100% positive. From the ordering process to the delivery, everything was quick and professional. And the product itself — absolutely fantastic! It’s one of the best investments I’ve made and the most comfortable roof tent I’ve ever used. I would definitely recommend TentBox to all my friends!
5 August 2026
Unprompted review
Reply from TentBox
Hey Darja,
Thank you so much for taking the time to write such an incredible review! 😁
100% positive from start to finish is the ultimate feedback! Hearing that the ordering and delivery were quick and professional and that your TentBox is the most comfortable roof tent you’ve ever used completely makes our day. Calling it one of the best investments you’ve made means the absolute world to the whole team.
Thank you so much for your glowing recommendation and for being such a brilliant part of the TentBox family! Wishing you endless cosy, comfortable adventures ahead in your setup 🏕️
Happy TentBoxing,
The TentBox Team
Reply from TentBox
Hey Mihail,
Thank you so much for taking the time to write such a lovely review! 😁
Hearing that you love your setup and can't wait to get back out in it completely makes our day! That eagerness to get back out on the road for the next trip is what being part of the TentBox community is all about.
Thank you again for your support and for being part of the TentBox family! Hope you have your next amazing adventure booked and lined up very soon 🏕️
Happy TentBoxing,
The TentBox Team
Patrice was really helpful
Patrice was really helpful! Thanks so much
18 August 2026
Unprompted review
Reply from TentBox
Hey Patrice,
Thank you so much for taking the time to write such a lovely review! 😁
Patrice is going to be absolutely thrilled to read your shout-out! Providing fast, friendly, and genuinely helpful support is what we're all about, so we are delighted to hear they took such great care of you.
Thank you again for your kind words and for being such a brilliant part of the TentBox community! If you ever need anything else as you gear up for your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Definitely recommend
Very happy with the service from tentbox. Great equipment and fantastic customer service.
26 May 2026
Reply from TentBox
Hey Rosy,
Thank you so much for taking the time to write such a lovely review! 😁
Hearing that you are very happy with both our gear and our customer service completely makes our day! We put a ton of effort into building reliable equipment and backing it up with top-tier support, so your feedback means the world to the whole team.
Thank you again for your support and for being such a brilliant part of the TentBox family! Hope you have many amazing adventures lined up ahead 🏕️
Happy TentBoxing,
The TentBox Team
Tentbox fan
I had an admin query, this was immediately resolved in a friendly and fair way . What can I say I just love the Tentbox!!
1 July 2026
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a brilliant review! 😁
Hearing that your admin query was sorted out immediately in a friendly, fair way completely makes our day! Quick support with zero fuss is always what we aim for, but hearing that simple phrase "I just love the TentBox!" is the absolute best compliment we could ever ask for.
Thank you again for your kind words, your awesome energy, and for being such a legendary TentBox fan! Wishing you endless epic trips under the stars 🏕️
Happy TentBoxing,
The TentBox Team
Unbelievable 🥇
Unbelievable, what a squad of people. Just very honest, friendly people. On this occasion it was Lida who helped me out.
Thank you again for your help.
18 August 2026
Unprompted review
Reply from TentBox
Hey Matt,
Thank you so much for taking the time to write such a brilliant review! 😁
Lida is truly on a streak and is going to be absolutely thrilled to read your shout-out! We pride ourselves on having a squad of genuine, honest, and friendly people who love helping out, so hearing that level of care shone through during your experience completely makes our day.
Thank you again for your kind words, the gold medal shout-out 🥇, and for being such an awesome part of the TentBox family! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
The team went above my expectations
The team went above my expectations, as always.
Fantastic company to deal with and great innovative products.
21 July 2026
Reply from TentBox
Hey Dan,
Thank you so much for taking the time to write such a brilliant review! 😁
Hearing that our team went above and beyond your expectations 'as always' completely makes our day! Consistently delivering top-notch support alongside high-quality, innovative gear is what we strive for every single day, so your ongoing trust means the absolute world to us.
Thank you again for your incredible support, your kind words, and for being such a legendary part of the TentBox family! If you ever need anything else as you plan your next trip, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Amazing quality that is built to last.
Amazing quality that is built to last.
Three years on and still as good as new!
So easy to open and put away each trip no matter the weather.
Love it and the fact that the rain cover can be taken off as well if desired - which is great in the current heatwave.
21 July 2026
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a brilliant review! 😁
Three years in and still going strong as good as new; that is what we absolute love to hear! We put so much pride into building gear that lasts, so hearing how well your setup has held up through every kind of weather over the years completely makes our day.
It's awesome to hear you're making the most of stripping off that rainfly to soak up the airflow during the heatwave! Quick setup, easy pack-down, and maximum comfort no matter the season is what it's all about.
Thank you again for your incredible long-term support, your kind words, and for being such a legendary part of the TentBox community! Here’s to many more years of epic adventures 🏕️
Happy TentBoxing,
The TentBox Team
Lida couldn’t have been more helpful
Lida couldn’t have been more helpful. Customer support got back to me and sorted my issue within 20 min
18 August 2026
Unprompted review
Reply from TentBox
Hey Dale,
Thank you so much for taking the time to write such a brilliant review! 😁
Lida is on a total roll and is going to be absolutely thrilled to read your shout-out! Getting back to you and having your issue completely sorted in just 20 minutes is top-tier service, and we're so glad she was able to take such great care of you so quickly.
Thank you again for your kind words, your support, and for being such a fantastic part of the TentBox community! If you ever need anything else as you get ready for your next trip, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Very nice customer service experience
Very nice customer service experience with Lida. Reactivity, sympathy and pleasant mails exchanged.
Highly recommanded to get in touch with her.
18 August 2026
Unprompted review
Reply from TentBox
Hey Seb,
Thank you so much for taking the time to write such a lovely review! 😁
Lida is going to be absolutely thrilled to read your shout-out! Providing fast, empathetic, and genuinely pleasant support is what we strive for every single day, so we are delighted to hear she took such fantastic care of you and made the whole experience so smooth.
Thank you again for your kind words, your high recommendation, and for being such a great part of the TentBox community! If you ever need anything else as you get ready for your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Ronit & Kai
Ronit & Kai, were a great help. We had a defeat problem with our cover which was out of warranty. This problem can occur with any manufacturing process due to the breakdown of a material. Not a Tentbox issue. This was acknowledged by Ronit & Kai and we have been offered a full FOC replacement which was much appreciated...That is what you would expect from a reputable company. Looking after their customers, recognising a faulty defect. Highly recommended thank you.
18 August 2026
Unprompted review
Reply from TentBox
Hey Michael,
Thank you so much for taking the time to write such a brilliant review! 😁
Ronit and Kai are going to be absolutely thrilled to read your shout-out! We completely agree that materials can occasionally have unexpected glitches, but taking responsibility and looking after our community even outside of warranty is what being a reputable company is all about.
We're super glad the team acknowledged the issue right away and got a brand-new cover sorted for you free of charge!
Thank you again for your kind words, your high recommendation, and for being such a fantastic part of the TentBox family! We hope you have an incredible time getting back out on the road with your refreshed setup 🏕️
Happy TentBoxing,
The TentBox Team
I have received product which I am very…
I have received product which I am very happy about. Communication was great. The only think is I should have received a free blanket with my purchase, but never got it. Therefore I give four stars.
20 May 2026
Reply from TentBox
Hey Magdalena,
Thank you so much for taking the time to share your review! 😁
We are so glad to hear that you're super happy with your new gear and that communication went smoothly with the team!
We just wanted to touch base regarding the free Down Blanket promotion. Because your order already had a discount applied initially, our system wasn't able to stack the free gift promotion on top, as our special offers and discounts cannot be combined. We're genuinely sorry for any confusion or disappointment this caused, as we always want our offer details to be as clear as possible!
Thank you again for your kind words, your valuable feedback, and for being such a great part of the TentBox community. We hope you have an incredible time using your setup on your next adventure! 🏕️
Happy TentBoxing,
The TentBox Team
Amazing service
Amazing service, missed out on an offer by a few days, dropped TentBox a small email and without hesitation they sent out the item that was included in the offer. Amazing customer service
21 July 2026
Reply from TentBox
Hey William,
Thank you so much for taking the time to write such a brilliant review! 😁
Hearing how our team took care of you after missing the offer by just a few days completely makes our day! We always want to make sure our community feels valued and looked after, so throwing in that extra item without hesitation is exactly what great support should be.
Thank you again for your kind words, your support, and for being such a legendary part of the TentBox family! Enjoy your new gear, and we hope you have an incredible time using it on your next adventure 🏕️
Happy TentBoxing,
The TentBox Team
Lisa was excellent
18 August 2026
Unprompted review
Reply from TentBox
Hey James,
Thank you so much for taking the time to write such a brilliant review! 😁
Lida is going to be absolutely thrilled to read your shout-out! Providing excellent, top-tier service and making sure you are totally looked after is what we strive for every single day, so we are delighted to hear she took such fantastic care of you.
Thank you again for your kind words, your support, and for being such a great part of the TentBox community! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Excellent customer service
Jon at the TentBox team made sure I was completely looked after and promptly refunded after sending back my TentBox. It was great to be able to speak to the same person each step of the return process, especially with Jon being so helpful and understanding. He really put a personal touch on the experience and it felt like he really cared. Despite the TentBox not being suitable for my needs, I wouldn’t hesitate to still recommend it based on how great the customer service was. Thanks again!
31 July 2026
Unprompted review
Reply from TentBox
Hey Martin,
Thank you so much for taking the time to write such a brilliant review! 😁
Jon is going to be absolutely thrilled to read your shout-out! Having that single, dedicated point of contact makes such a difference during a return, so we are delighted to hear Jon took such fantastic care of you with that extra personal touch.
Even though the TentBox wasn't quite the right fit for your needs this time around, your recommendation based on the customer service means the absolute world to our whole team.
Thank you again for your kind words, your honesty, and your support! If your needs ever change or you need anything else down the road, you know where to find us 🏕️
All the best,
The TentBox Team
Stay well away
Stay well away. I’ve been waiting eight weeks for a delivery, paid €223 for it, and nobody’s got back to me. Neither customer service nor anyone else. Stay well away from them; I’m going to take legal action against them.
18 August 2026
Unprompted review
Reply from TentBox
Hey Silke,
Thank you for taking the time to share your review, and we are so genuinely sorry for the extreme delay and frustration this situation has caused.
We completely understand your anger, and falling out of touch when you're waiting on an order falls far below the standard of customer care we strive to provide.
We really appreciate you speaking with us on the phone today so we could get directly connected. As discussed during our call, our operations and warehouse teams are now actively working on this to get your shipment processed and sorted out immediately.
Thank you again for your patience while our team works through this to get things right for you. If you need any further updates while the warehouse gets this wrapped up, please don't hesitate to reach back out to us directly.
Best regards,
The TentBox Team
Great feed back and resolve the problem…
Great feed back and resolve the problem in a very proffessional manner.
16 July 2026
Reply from TentBox
Hey Stuart,
Thank you so much for taking the time to write such a lovely review! 😁
Hearing that our team resolved your issue in a great, professional manner completely makes our day! Handling problems quickly and making sure you feel fully supported is always our top priority, so your feedback means the absolute world to us.
Thank you again for your kind words, your support, and for being such a great part of the TentBox community! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a brilliant review! 😁
Hearing that you had an absolutely fantastic experience completely makes our day! Providing top-tier customer service and making sure you feel fully supported every step of the way is what we strive for, so your feedback means the absolute world to the whole team.
Thank you again for your kind words, your support, and for being such a great part of the TentBox community! If you ever need anything else as you plan your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Purchased a tentbox lite 2.0 XL but I…
Purchased a tentbox lite 2.0 XL but I had entered the wrong email address on the order!
Lida from the tentbox team jumped in straight away and got it sorted for me! Customer service was fast and effective really happy!
A family member already received their own order and I jumped on and purchased my own as the quality is outstanding!
Excited to receive my order!
17 August 2026
Unprompted review
Reply from TentBox
Hey Eli,
Thank you so much for taking the time to write such a brilliant review! 😁
Lida is going to be absolutely thrilled to read your shout-out! Typos happen to the best of us, so we're super glad she was able to jump in straight away, fix that email address, and get everything sorted for you quickly and smoothly.
It's awesome to hear that seeing a family member's TentBox in action convinced you to grab your own! Joining the TentBox family after seeing the quality up close is the ultimate compliment, and we can't wait for your Lite to arrive.
Thank you again for your kind words, your support, and welcome to the team! Wishing you and your family endless epic adventures ahead 🏕️
Happy TentBoxing,
The TentBox Team
We bought our tenbox lite xl nearly 4…
We bought our tenbox lite xl nearly 4 weeks ago which we love.. I also bought the tentbox alarm on the 28th July which they took my money and I still havent recieved my item.. I emailed customer service to let them know my alarm hadnt been delivered and still ive had no reply from them. I wanted the alarm as i suffer with very bad anxiety and the alarm was to help give mena bit more peice of mind regaurding the saftey of it hopefully not getting stolen. Not having what i paid for is causing me to feel ill with anxiery. before I bought the tentbox and I was just looking online and did put a tentbox in the basket. Within a day or so customer service were emailing me asking if I needed any help and they would be happy to discuss any queries, yet when you have a problem they ignore you. Last week I managed to get through on WhatsApp where I spoke to a guy called Finlay who kindly informed me this product was out of stock which surprised me as nothing was on the website when I ordered and my money was taken! Today I have emailed again but im not holding my breath.. I just hope to god I dont have a problem with my tentbox or roofbars at anytime as ive faith in this company to deal with any problems. Seems as soon as they get your money they dont seem to care
28 July 2026
Unprompted review
Reply from TentBox
Hi Paula,
Thanks for taking the time to leave a review about your order experience.
We're sorry to hear this wasn't the experience you were hoping for. Being left waiting on something you'd already paid for, with no clear ETA, isn't how we want to look after anyone.
There have been delays with new stock arriving, which held up dispatch. A member of our team will be in touch with you directly to talk it through and get things moving.
We're really pleased the Lite XL itself has been a hit, and we'd like the rest of your experience with us to match that.
Warm Regards,
The TentBox Team
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