Great tent- great quality! New free stander looks amazing unfortunately it came out 4 weeks after we had purchased the living pod which the only down side is there is hardly any natural lighting or... See more
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Review summary
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Absolutely love my tentbox, super easy to install, put up & go away in. I even have the tunnel awning and that was simple and easy to attach and set up. Even accidentally trialled a thunderstorm in ou... See more
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Hello! Just had my first order arrived from Tentbox,and I was so surprised to see such an amazing customer service support,Lida was amazing ,she responded very fast to me dealing with my request,expla... See more
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Although the email reply can take some time, i find its genrally 1 email per day only the team are fantastic with resolving any warrenty problems which inevitably do happen and its good to know they s... See more
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Company details
About TentBox
Written by the company
JOIN THE ADVENTURE
About Us
Established in 2016, TentBox is at the forefront of the roof tent market. As a company we pride ourselves on our high performance products, and have an absolute passion for our growing community. We were founded by two brothers, Ollie and Neill Shurville, who have a love for the outdoors and wanted to make TentBoxing accessible to all.
Community
Our mission is to build an inclusive community of TentBoxers across the world. There are currently over 10,000 happy TentBoxers, and we have regular community meet-ups throughout the year.
Hassle-free camping
There is a TentBox model for every car, so you can literally turn any car into a camper. Popping up in just a matter of seconds, with an inbuilt mattress, TentBox takes all of the faff out of camping.
UK Customer Service
Our team is based entirely in the UK and have fantastic product knowledge. We’re ready to answer any question you can throw at us, and our aim is to ensure your journey to becoming a TentBoxer is as smooth as possible.
Our 5-Year Warranty
5-year extended warranty on all TentBox models.
We're always here to help. Our awesome 5-year extended warranty covers you for defects in materials and workmanship arising under normal use of our TentBox products. Supported by our expert team, we get any issues resolved quickly and fairly, doing everything we can to keep you adventuring with your TentBox!
Contact info
Roman House, 39 Botley Rd, SO52 9AE, Southampton, United Kingdom
- 02382205777
- support@tentbox.com
- tentbox.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service!
Our TentBox arrived quickly, and we've already had some fantastic adventures in it. Unfortunately the stove in our KitchenBox was faulty, but Alfie and Ella organised for a replacement to be sent right away - great customer service!
20 August 2026
Unprompted review
Reply from TentBox
Hey Anna,
Thank you so much for taking the time to write such a brilliant review! 😁
Alfie and Ella are going to be absolutely thrilled to read your shout-out! While it's always frustrating to hit a snag with a faulty stove, getting a replacement sorted for you right away is exactly what great customer service is all about.
It's awesome to hear that your TentBox arrived nice and fast and that you've already been out having some fantastic adventures! Having a fully working KitchenBox is game-changing for camp meals, so we're so glad the team got you back on track so quickly.
Thank you again for your kind words, your support, and for being such a great part of the TentBox family! Wishing you many more delicious meals and epic trips ahead 🏕️
Happy TentBoxing,
The TentBox Team
Everything was done most professionally.
8 August 2026
Unprompted review
Reply from TentBox
Hey William,
Thank you so much for taking the time to write such a lovely review! 😁
Hearing that everything was handled professionally completely makes our day! Delivering a smooth, high-quality, and hassle-free experience is always our top goal, so your feedback means the absolute world to the whole team.
Thank you again for your kind words, your support, and for being such a great part of the TentBox community! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Just the best
Great service, great stuff, fantastic company, helping to let people go on new adventures at affordable prices
22 July 2026
Reply from TentBox
Hey John,
Thank you so much for taking the time to write such a brilliant review! 😁
Hearing that you rate our service, our gear, and our mission so highly completely makes our day! Making outdoor adventures accessible, affordable, and hassle-free for everyone is at the very core of what we do, so your feedback means the absolute world to the whole team.
Thank you again for your kind words, your support, and for being such a great part of the TentBox community! Here's to many incredible, affordable adventures ahead 🏕️
Happy TentBoxing,
The TentBox Team
Kai was really helpful in sorting out a…
Kai was really helpful in sorting out a warranty issue with my Tentbox strip-light, following the process from initial email all the way through to delivery.
Very many thanks
Tim
17 August 2026
Unprompted review
Reply from TentBox
Hey Tim,
Thank you so much for taking the time to write such a brilliant review! 😁
Kai is going to be absolutely thrilled to read your shout-out! Having dedicated support from that very first email all the way until your replacement light landed on your doorstep makes all the difference, so we're delighted to hear Kai took such fantastic care of you.
Thank you again for your kind words, your support, and for being such a great part of the TentBox community! Now that your setup is fully lit up again, we hope you have an awesome time on your next night under the stars 🏕️
Happy TentBoxing,
The TentBox Team
Great company to deal with
Great company to deal with - really good customer service especially Ella!
22 July 2026
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a brilliant review! 😁
Ella is going to be absolutely thrilled to read your shout-out! Delivering top-tier customer service and making sure every experience with us is smooth and helpful is what we strive for every single day, so we're delighted to hear she took such fantastic care of you.
Thank you again for your kind words, your support, and for being such a great part of the TentBox community! If you ever need anything else as you gear up for your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Warranty repair
I had a warranty issue with my cargo, tentbox were helpful from start to finish, regular contact and they went above and beyond to get my cargo fixed and ready for my road trip, this is my second tentbox, l would highly recommend the product and the customer service and the repair team they use
10 July 2026
Reply from TentBox
Hey Amanda,
Thank you so much for taking the time to write such a brilliant review! 😁
Hearing that our support team and repair partners went above and beyond to get your Cargo fixed and ready just in time for your road trip completely makes our day! Getting you back out on the road safely and without missing a beat is always our top priority.
Coming back to us for your second TentBox is the ultimate compliment, and your ongoing trust and recommendation mean the absolute world to the whole team.
Thank you again for your kind words, your incredible support, and for being such a legendary part of the TentBox family! Have an absolutely amazing time on your road trip 🏕️
Happy TentBoxing,
The TentBox Team
Absolutely love my tentbox XL
Absolutely love my tentbox XL. First proper outing was over to the Netherlands and Wow! What an experience! Lovely and toasty with the thermal liner! Then decided to purchase the living pod for our second trip out, an absolute game changer! Gave the wife a bit of privacy for getting changed! Happy wife… happy life!! Can’t wait for our next big trip!
23 July 2026
Reply from TentBox
Hey Adam,
Thank you so much for taking the time to write such a brilliant review! 😁
Hearing about your trip over to the Netherlands in the TentBox XL sounds absolutely epic! Adding the Thermal Kit to keep things lovely and toasty plus grabbing the Living Pod for that extra privacy is the ultimate setup. And you hit the nail right on the head: happy wife, happy life!
We're so stoked that the Living Pod made such a massive difference to your trips and that the XL is giving you both such amazing experiences on the road.
Thank you again for your kind words, your support, and for being such a cracking part of the TentBox family! We hope you have the most incredible time planning and heading out on your next big adventure 🏕️
Happy TentBoxing,
The TentBox Team
Fast and helpful customer service
Fast and helpful customer service ! Cant wait to start my adventure and add to my tentbox accessories over the winter
20 July 2026
Reply from TentBox
Hey Beckie,
Thank you so much for taking the time to write such a lovely review! 😁
Hearing that you had a fast and helpful experience with our customer service team completely makes our day! We work hard to make sure you get quick support so you can spend less time waiting and more time planning your trips.
It is so exciting that you're getting ready to head out on your very first adventures! Building up your setup over the winter is the best way to get prepped, and adding a few cozy accessories will make those chilly getaway trips extra comfortable.
Thank you again for your kind words and for joining the TentBox family! If you ever need advice on accessories or setup tips as you prep over the winter, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Thank you so much for your help Ayushi & Lida
Thank you so much for your help Ayushi & Lida and for keeping me updated throughout. I’ve been really impressed with the service I’ve received — you’ve been incredibly helpful, friendly and efficient, and it’s very much appreciated.
It’s been a pleasure dealing with you, and I’m grateful for everything you’ve done to get this sorted and sent out so quickly.
Thanks again for your excellent service! 😊
19 August 2026
Unprompted review
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a lovely review! 😁
Ayushi and Lida are going to be absolutely thrilled to read your shout-out! Keeping you fully updated, getting your issue sorted, and ensuring your gear got sent out super quickly is what top-tier service is all about, so we are delighted to hear they took such fantastic care of you.
Knowing you've had such a smooth and pleasant experience means the absolute world to the whole team!
Thank you again for your kind words, your support, and for being such a brilliant part of the TentBox family. If you ever need anything else as you gear up for your next trip, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Alfie from tent box
Alfie, saffron and Ellisha made it super easy and fast to get help on deciding which roof bars would suit my car best before I purchase my tent box. So handy and great to be able to text them and get tailored responses. Big love
19 August 2026
Unprompted review
Reply from TentBox
Hey Amy,
Thank you so much for taking the time to write such a lovely review! 😁
Alfie, Saffron, and Ellisha are all going to be absolutely thrilled to read your shout-out! Finding the right roof bars for your specific car can feel like a bit of a puzzle, so being able to shoot over a quick text and get fast, tailored advice from real people makes all the difference when you're getting ready to buy.
We're so glad the team could make the whole process super easy for you!
Thank you again for your kind words, your support, and welcome to the TentBox family! Whenever you're ready to take the next step and pick out your tent, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Absolutely Wonderful
The customer service has been absolutely wonderful! From the moment we placed our order to the final delivery, the entire experience has been exceptional. We absolutely love TentBox and all of the products we’ve purchased. The quality, service, and overall experience have exceeded our expectations.
We couldn’t be happier and would highly recommend TentBox to anyone looking for an amazing camping experience. TentBox has truly been the best experience ever!
21 July 2026
Reply from TentBox
Hey Leonardo,
Thank you so much for taking the time to write such an incredible review! 😁
Hearing that your entire experience from the moment you placed your order right through to delivery was exceptional completely makes our day! We put so much care into making sure the buying experience is just as high quality as the gear itself, so knowing we exceeded your expectations means the world to the whole team.
We are so happy to hear how much you're loving all your products!
Thank you again for your glowing recommendation, your support, and for being such a brilliant part of the TentBox family. Wishing you countless amazing camping trips and adventures ahead in your setup! 🏕️
Happy TentBoxing,
The TentBox Team
Brilliant service lidia was great same…
Brilliant service lidia was great same as all staff ive spoke to always quick to fix any issues or just help answer any questions thankyou
22 July 2026
Reply from TentBox
Hey Shaun,
Thank you so much for taking the time to write such a brilliant review! 😁
Lida is going to be absolutely thrilled to read your shout-out! Having a team that's always ready to jump in, answer questions, and fix any issues lightning-fast is what we pride ourselves on, so it's awesome to hear that every single person you've spoken to has delivered top-notch service.
We really appreciate your support and for being such a great part of the TentBox community! If you ever need anything else as you plan your next trip, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Great service from Ella today
Great service from Ella today. She replied promptly and rectified my issue straight away. Explained everything clearly too
19 August 2026
Unprompted review
Reply from TentBox
Hey Kayleigh,
Thank you so much for taking the time to write such a lovely review! 😁
Ella is going to be absolutely thrilled to read your shout-out! Getting back to you promptly, resolving your issue straight away, and keeping everything crystal clear is top-tier support, so we are delighted to hear she took such great care of you.
Thank you again for your kind words and for being such a brilliant part of the TentBox community! If you ever need anything else as you gear up for your next trip, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Absolutely obsessed with my tent box
Absolutely obsessed with my tentbox, been out in it twice since getting it last month. It is really easy to use, better than any other roof tent on the market. Customer service is always good with tentbox too!
22 July 2026
Reply from TentBox
Hey Josie,
Thank you so much for taking the time to write such an awesome review! 😁
"Obsessed" is exactly what we love to hear! Getting out twice in your first month is proper dedication and you're already making the absolute most of it!
Hearing that you find it so easy to use and rate it as the best roof tent on the market completely makes our day. We put a lot of work into making setup as effortless as possible so you can spend less time pitching and more time enjoying the outdoors, so your feedback means the world to the whole team.
Thank you again for your kind words about our customer service and for being such a brilliant part of the TentBox family. Here’s to many more fantastic weekend getaways ahead! 🏕️
Happy TentBoxing,
The TentBox Team
Reply from TentBox
Hey Samuel,
Thank you so much for taking the time to write a review! 😁
Hearing that your delivery arrived right on time and exactly when expected is music to our ears! We know how eager you get when waiting on new gear, so getting it to your door seamlessly is always our top priority.
Thank you again for your support and for being part of the TentBox family! Hope you have an awesome time getting everything set up and heading out on your first adventure 🏕️
Happy TentBoxing,
The TentBox Team
Tent is Great but mattress is terrible
The actual mattress is super uncomfortable. Not at all what I was expecting from it. The tent itself is great, warm and easy to setup, however, the mattress is very uncomfortable and could do with improvement.
22 July 2026
Design Quality & guarantee
22 July 2026
Reply from TentBox
Hey Anthony,
Thank you so much for taking the time to write a review! 😁
Short, sharp, and straight to the point! Design, quality, and a solid guarantee are the exact pillars we build everything on, so hearing that these stood out to you completely makes our day. We put a lot of work into engineering gear that lasts and backing it up so you can head out on the road with total peace of mind.
Thank you again for your support and for being part of the TentBox family! Hope you have many amazing adventures lined up ahead 🏕️
Happy TentBoxing,
The TentBox Team
Roof bar refund request
I requested a refund for some roof bars and Lida agreed in a very prompt, friendly, sympathetic manner and without questioning my request. Excellent service from Lida and the Tentbox team.
17 August 2026
Unprompted review
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a lovely review! 😁
Lida is going to be absolutely thrilled to read your shout-out! We know that needing to return gear isn't always ideal, so handling refunds promptly, sympathetically, and without any hassle or fuss is exactly the level of service we aim to deliver every single time.
We're so glad she was able to take care of that for you seamlessly!
Thank you again for your kind words, your trust, and for being such a brilliant part of the TentBox family. If you ever need anything else, whether it's advice or gear for a future adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Tentbox team are really helpful and the…
Tentbox team are really helpful and the reply time to messages is top notch
22 July 2026
Reply from TentBox
Hey Matthew,
Thank you so much for taking the time to write such a great review! 😁
Hearing that you found the team super helpful and our reply times top-notch completely makes our day! We know how important quick, friendly support is when you've got questions about your setup, so we always strive to get back to you as fast as possible.
We really appreciate your support and for being such a brilliant part of the TentBox community! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Keeping me in the loop regular contact
Keeping me in the loop regular contact
Plesent and polite emails
13 August 2026
Unprompted review
Reply from TentBox
Hey Carol,
Thank you so much for taking the time to write such a lovely review! 😁
Hearing that you appreciated our regular updates and pleasant, polite emails completely makes our day! Keeping you fully in the loop so you never have to guess what's happening is a top priority for us, so we're delighted to hear you had such a smooth experience.
Thank you again for your kind words, your support, and for being part of the TentBox family! Hope you have many amazing adventures lined up ahead 🏕️
Happy TentBoxing,
The TentBox Team
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