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Tenant Angels Reviews 

1,004
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and kind while guiding them through difficult landlord issues. Many individuals note that the team takes extra time to explain every single detail with patience and genuine care. People also mention that communication is fast and efficient, often utilizing convenient messaging platforms to keep things simple and clear. Consumers deeply appreciate how thoroughly their rights are evaluated and how swiftly they are connected with reliable solicitors to handle their claims. Overall, individuals feel fully supported from the very first contact until their cases are successfully placed into expert hands.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and reassuring... See more

Service

Customers report extremely positive experiences with the service, highlighting swift communication and a... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing the support team as friendly,... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt and efficient communication from... See more

Claim

Users describe positive interactions with claim processes, noting that support teams provide amazing advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being in our 60’s and long term renters we were unsure where to turn when coming across a problematic landlord. A website search suggested Tenant Angels who had many positive reviews. From first conta... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have a great team, that respond very quickly and efficiently. They went above and beyond at all times to explain everything and keep me informed at every step and didn’t hesitate... See more

Company replied

Rated 5 out of 5 stars

Tenant Angels have been absolutely wonderful in helping me with my landlord issues. From the very beginning, they took care of most things for me, making the whole process feel smooth and manageable.... See more

Company replied

Rated 5 out of 5 stars

Could not recommend Tenant Angels more. Some landlords take advantage of tenants. They expect tenants to not fight back or complain and get away with it. Tenant Angels made holding my landlord to... See more

Company replied


Company details

  1. Legal Services

About Tenant Angels

Written by the company

At Tenant Angels, we fight for the rights of tenants in England & Wales.

Specialising in Tenancy Deposit Protection Claims, in the last 12 months alone, we've handled over 1,300 claims for tenants!

The law on deposit protection is very clear, a landlord (or their agent) must protect a tenant's deposit within 30 days of it being paid and it must remain protected for the whole duration of the tenancy until the day the tenant moves out.

If the landlord fails to do this, they have broken the law and the tenant is entitled to the full deposit back plus up to 3x the value of the deposit per breach.

Our service is completely free of charge for tenants and if a tenants would like help with a claim, our partner solicitors operate on a no-win, no-fee basis.

We're a family-run business that is passionate about defending tenants rights. Helping you get exactly what you deserve.

If you need help, please get in touch today for a friendly no-obligation chat.

Tenancy Deposit Claims

Written by the company

Free Tenancy Deposit Checks
If your landlord did not protect your deposit, they have broken the law and you could be owed 3 times the value of your deposit in compensation. Find out free of charge today!
No-win, No-Fee Service
There are ZERO upfront costs! We operate all of our cases on a no win, no fee basis. All legal fees are recovered from the landlord when we win, along with a modest success fee from your compensation. Your compensation can be worth the return of your deposit in full, plus 3x your deposit value on top!
100% Confidential
It's not uncommon for tenants to worry that checking the status of their deposit protection will be flagged to the landlord, especially if you're still living in the property. We can assure you, our service is 100% confidential. Your landlord will not be notified until the day you decide to file a claim.

Contact info

Promotion box for Tenant Angels

Free Deposit Check

Unsure if your deposit was protected correctly? Find out today!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,004)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good and and very nice and get…

Very good and and very nice and get things done very quickly

13 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Jen,

Thank you, really appreciate that. Glad we could get things sorted quickly for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very helpfull and friendly

Very helpfull and friendly

20 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Yvonne,

Thank you, really appreciate that. Glad we could help.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Excellent service.

Excellent service.

12 May 2026
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Reply from Tenant Angels

Hi Lisa,

Thank you, really appreciate that.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I found the service extremely good very…

I found the service extremely good very helpfull and everything was expalined and gone through properly very good service would recomend

19 May 2026
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Reply from Tenant Angels

Hi Hayley,

Thank you, really appreciate that.

Glad everything was explained clearly and that you felt well supported throughout. Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Excellent Service

I am extremely pleased with the service provided throughout my tenancy deposit claim. From the beginning, Daniel Mould has handled my case professionally, efficiently, and with excellent communication at every stage. She made what could have been a stressful process much easier to deal with and ensured I fully understood my rights and options.

Their knowledge and dedication gave me confidence throughout and I truly appreciate the support and commitment they showed. I would highly recommend their services to anyone experiencing issues with a tenancy deposit or requiring professional assistance in resolving landlord disputes.

Thank you again for your outstanding support and excellent service.

6 May 2026
Unprompted review
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Reply from Tenant Angels

Hi Ben,

Thank you for such a kind review.

I'm really pleased we could help make the process easier and give you the confidence to move things forward. Understanding your rights is such an important part of the process, so it's great to hear you felt informed throughout.

Thank you for the recommendation and for taking the time to share your experience. It means a lot.

All the best,
Daniel & the Tenant Angels Team

Rated 5 out of 5 stars

I am still in the initial stage with…

I am still in the initial stage with Tenant Angels, and so far they have been very friendly and professional. They reply to every enquiry and keep me updated on the progress. I have only been with them for one week, but with their attitude I feel hopeful that they will handle my case professionally and positively.

I was looking for this type of firm for the last 2 years. I wasted money and time with different non-serious firms, but finally I found Tenant Angels with their “No Win, No Fee” policy, which gave me more confidence to trust them. So far, they are really acting like angels.

18 May 2026
Unprompted review
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Reply from Tenant Angels

Hi there,

Thank you for such a thoughtful review.

We're really pleased you've had a positive experience so far and that you've felt supported from the outset. It means a lot to hear that, especially after your previous experiences elsewhere.

We'll continue to keep you updated and support you throughout the process. Thank you for putting your trust in us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Helpful

They were very helpful, kind and professional. Thank you so much!

18 May 2026
Unprompted review
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Reply from Tenant Angels

Hi there,

Thank you, really appreciate that. Glad we could help, and thank you for taking the time to leave a review.

All the best,
Tenant Angels

Rated 5 out of 5 stars

I found this company very thorough

I found this company very thorough, replied very quick.

8 May 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Katie,

Thank you, really appreciate that. Glad you found the service thorough and that we could respond quickly when you needed us.

All the best,
Tenant Angels

Rated 5 out of 5 stars

5 stars

I filed the form online. Received a call back the next day and they were quick to connect me with a solicitor. I recommend Tenant Angels

14 May 2026
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Reply from Tenant Angels

Hi there,

Thank you, really appreciate that. Glad we could get back to you quickly and connect you with a solicitor without any delays.

Thanks for the recommendation.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenant Angels were successful in getting my deposit back

Tenant Angels were successful in helping me get my deposit back and compensation. They were professional and they did not delay in communicating with me clearly every step of the way. I can’t thank them enough as I was quite nervous about pursuing my claim. Highly recommended.

16 May 2025
Unprompted review
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Reply from Tenant Angels

Hi Megan,

Thank you, really appreciate you sharing this.

I'm so pleased you got a positive outcome and that we could help make the process less daunting. We know taking that first step can feel a bit overwhelming, so it's great to hear you felt supported throughout.

Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Highly impressed with the prompt action…

Highly impressed with the prompt action and quick response from the team. Highly recommended to all!

5 May 2026
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Reply from Tenant Angels

Hi Vikas,

Thank you, really appreciate that. Glad we could respond quickly and get things moving for you.

Thanks for the recommendation as well.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenancy Deposit

Very helpful with the process and accommodating

30 April 2026
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Reply from Tenant Angels

Hi Marites,

Thank you, really appreciate that. Glad we could help and make the process as straightforward as possible for you.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tennant Angels have been brilliant

Tennant Angels have been brilliant , my case is still on-going ,but regardless of outcome i would highly recommend this company . Staff are brilliant ,they are with you every step of the way . If you have any questions they answer straight away . A+++++

6 May 2026
Unprompted review
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Reply from Tenant Angels

Hi Angela,

Thank you, that's really kind of you to say.

I'm glad you've felt supported throughout the process so far. We'll continue to be here for you while the case progresses, and we're always happy to answer any questions along the way.

Thanks for the recommendation and the A+++++ 😊

All the best,
Tenant Angels

Rated 5 out of 5 stars

Amazing

Amazing! Really helpful wheni needed anything explaing and extra information.

28 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi Rebecca,

Thank you, really appreciate that. Glad we could help whenever you needed a bit more information or an explanation.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Great advice and support from genuine…

Great advice and support from genuine people who want to help.

30 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Samantha,

Thank you, really appreciate that. Glad we could help and that you felt supported throughout.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Tenant Angels: Highly Recommend

Tenant Angels have been an incredible support system throughout my dispute with a previous landlord. Despite the complexity of my case, they navigated the situation with efficiency and maintained clear, accurate communication from the start. I highly recommend their services.

28 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you for your kind words.

We're really pleased we could support you through what sounds like a challenging situation. Keeping things clear and straightforward is especially important when a case becomes more complex.

Thanks for the recommendation, it means a lot.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Excellent service

Excellent service

17 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Jason,

Thank you, really appreciate that. Glad we could help.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Angels indeed

The best and most sincere service I have ever received. The amazing team handled my case promptly and everything went well.
Got my deposit back in no time.

13 April 2026
Unprompted review
Tenant Angels logo

Reply from Tenant Angels

Hi there,

Thank you, that's incredibly kind of you to say.

We're delighted we could help you get your deposit back and make the process as smooth as possible. It's always great to hear a positive outcome like this.

All the best,
Tenant Angels

Rated 5 out of 5 stars

Very nice polite customer service

Very nice polite customer service

23 April 2026
Tenant Angels logo

Reply from Tenant Angels

Hi Monika,

Thank you, really appreciate that. Glad you had a positive experience with the team.

All the best,
Tenant Angels

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