I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
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Review summary
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I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
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Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
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Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Temu has very poor customer service…
Temu has very poor customer service they dont deliver what u order...don't buy nothing from them
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I purchased a Furniture Direct wardrobe…
I purchased a Furniture Direct wardrobe from Temu and have been trying to have the item returned because it was fragile and faulty! I request a return and refund. I was given a link to Fedex to collect the item. I chose a date and time which was ignored and had a date set for time when I was at work, no warning but a few to time. I have been trying for two weeks to re schedule collection of the item and have my money back since to no avail.
30 March 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is a great lie and deceit
Just today Temu enticed me purchase one product and get R5200 credit which I did on check out it tells me buy one more product and get R8400. This keeps going on and on all the time. temu is be big lie and deceit. Consumers need to take them up legally. I am taking them in based on the South African Consumer Act. Their marketing is terrible and false, constantly enticing customers with "free gifts" that are never actually realized.
The delivery is also a major issue. They claim a shipping time of 4 to 5 working days, but that never happens. You are lucky if your order even arrives within 3 weeks. I am extremely disappointed and will never buy from Temu ever again.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://www.temu.com/support-center.html. Sincerely, The Temu Team
I am an independent jewelry designer
I am an independent jewelry designer, and I am continuing to deal with ongoing unauthorized use of my original product images on Temu.
Since my last review, I have now submitted over 50 intellectual property reports through Temu’s official system. These reports correspond to dozens of listings using my original product photography from my Etsy shop, The Bead Counter, without permission.
While some listings are removed, I am now seeing two major issues:
1. Not all reported listings are being taken down within 24 hours anymore
2. New listings using my images are appearing almost daily
This means I am now in a constant cycle of monitoring Temu, finding new infringements, and submitting reports just to protect my own work. As an independent creator, this is not sustainable.
This is no longer a case of isolated infringement. It is a repeated pattern where my images are:
* copied
* reused across multiple listings
* re-uploaded after removal
I appreciate that Temu has an intellectual property reporting system, and I have used it extensively. However, the volume and frequency of these listings suggest that stronger preventative measures are needed.
At this point, I am spending significant time tracking and reporting listings that should not exist in the first place.
I strongly urge Temu to:
* Improve response times on submitted reports
* Implement better detection to prevent re-uploading of removed content
* Take stronger action against sellers who repeatedly violate intellectual property
I will continue documenting and reporting these cases, but I hope to see more proactive enforcement moving forward.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback. Temu is committed to protecting intellectual property rights and has strict policies against the listing or sale of products that violates any third-party's trademark, copyright or patent rights. We appreciate your feedback, as your suggestions are crucial for continuously improving our platform's intellectual property protection measures. We have already forwarded your requests and suggestions to the relevant departments for follow-up. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Still no resolution after 1 week!
My order number PO-210-18178081118073747. Temu, claim to have taken a look at, they haven't, they have taken zero action against the company/store in their platform, and done zero about them fraudulently de-listing and relisting the item under a different item number, to hide the bad reviews.
They have failed to rectify the fact I've had to pay for the further features, I've had to make in lieu of the missing ones from the item, both in the description and in the pictures. They've ignored the fact it will need professional data clean to be returned, costing more money.
None of these concerns have been dealt with and the bs response below will say they are but currently haven't.
They are fraudulently Claiming they've fixed my issue on here, and this is just as dishonest as the company delisting and relisting the same item to hide my review. The relisting is still live after one week, so they've shown they are equally corrupt and have little interests in customer safety regardless of the response or claims.
The customer agent has not addressed any of these concerns and needs retraining and repremanding for generic copy and paste responses.
17 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Bad quality
I ordered for a product but the quality was different from what is shown
30 April 2025
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with your item. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bait and switch
I have been a loyal Temu customer for years. My guess is because all of their silly coupons and games they gave me a better deal than they wanted to. So, they shipped me a cheaper item than what I ordered. The old bait and switch! I offered to return the junk item they sent in return for the item that should have been shipped. They keep procrastinating, my guess is they think I will give up. I will never quit Temu!!
16 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am writing to express my sincere…
I am writing to express my sincere appreciation for the consistently excellent experience I have had with Temu. As a customer, I am thoroughly impressed with the quality and value of the products available on your platform.
Every item I have purchased has met or exceeded my expectations, and the competitive pricing makes your offerings truly stand out. Furthermore, I have consistently found your delivery service to be prompt and reliable, with all orders arriving exactly as scheduled. This commitment to efficiency significantly enhances the overall shopping experience.
I am extremely pleased with the high standard of service Temu provides across the board. Your dedication to customer satisfaction is evident, and I fully intend to continue making purchases from your site regularly. Thank you for delivering such a great service.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Dishonest Customer Care
I wish i could write how many times they said i was getting a refund told me to cancel my refund request they was gone process it but then to wait and see this am after being on the phone with a lying rep name Louie for about a hour to see this am they shipped the item i didnt want now i gotta wait five days to get it then five to return it i gotta wait 20 days for a refund i want ever order from temu ever again Louie the Temu rep promised me a full refund this am i look the item shipped cause i wouldnt have the money refunded back to theyre scamming platform for credit to then be told i could only order certain stuff with my money like im a kid now i gotta wait ten days for a order i told them not to send to send it back and i promise ill bever order ever again with them this is the worst scamming site ever dont waist your time ever ordering with them the credit is fraud and the items are terrible Louie needs to be fired and temu supervisors too yall need to shut the whole site down Amazon would never do this if i could give a zero rating temu u won I want to let yall yall see Louie said refund 3 times and liedhe needs to be fired now Temu credit is also a scam dont ever Acccept Temu Credit Eveeeer worst day ever
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out. Please note that items marked “Ships from Temu” or “procured by Temu” can be canceled as long as they haven’t reached “Packed” status. Items marked “Ships from seller” or “Ships from local warehouse” can be canceled before they are “Shipped”; if more than 30 minutes have passed since placing the order, the seller may need to confirm the cancellation, and the final decision rests with them. After signing in to your account, go to 'Your orders', find the order you want to cancel, and click 'Cancel items'. Based on the on-screen instructions, select the items you wish to cancel, the reason for cancelling them, and your preferred refund method. For more information about canceling an order, please click this link: https://www.temu.com/support/c2/cancel-my-order-f-347.html . If you still don't want the item(s) after receiving them, you are usually eligible for one free return for one or multiple items in each order (with some exceptions for special items). During the refund process, there was an option to choose to receive your refund as Temu credit or as credit back to your original payment method. Temu Credits are valid forever and there is no expiration date. Your credits will be automatically applied to eligible orders at checkout. For more explanations about credit usage issues, please click this link：https://www.temu.com/support/c2/temu-credit-f-57.html . If this was not your intention to select the Temu credit, please do not use the credit that has been issued/returned, and contact customer service via https://share.temu.com/NWGRVrrOSMA for further assistance. If you have any further questions, feel free to contact us via Temu.com or the Temu app. Best wishes, Temu Team
I just wasted an hour of my life.
I just wasted an hour of my life trying to resolve an issue where one of their sellers has a misleading description for a product that results in the buyer having to pay 30 to 40 pound a year subscription which is not disclosed. So what do Temu do, they wanted to pass me on to the dodgy seller!!!. It seems you have to subscribe to cloud storage so you can see videos, that was not mentioned in the details or in the user manual and as it cost £30 to £40 a year, that makes this a costly product so useless really. In UK terms, the seller is in breach of the Trading Standards, Consumer Rights Act 2015. Bad customer service.
I have noticed that Temu advertise a lot of things where the pic shows the full item, however, it does not include all parts, e.g. they sell a utility knife, pic show full item but it comes without blades!!!... A tad like selling a car without the engine. Crap
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
They are stealing people they dont…
They are stealing people they dont offer the product that you pay!!! No quality no returns and not even if you dont receive all itens orderned!!! Would not recommend and not spending one cent more in this temu if you want to pay for nothing its a good bussiness
22 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Good service
I have been using Temu for a while now, no complaints, good service.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Appalling
Product quality ,illustrations and description way off the mark.
Customer service helpline a waste of time.
Closing my account
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Missing items, not resending, and filtering reviews
Ordered 3 products from temu. Received 2. Raised with them, sent photos, stated that Royal mail will also have photo evidence as they took a photo showing only 2 boxes instead of 3. Temu and seller declined to resend, stated it was received. It's only 19 pounds worth, but it's the principle of it. Used temu lots before, now I'm worried to order anything else. Had other issues with them before but not this...Very disappointing. Also my 1 star review on Temu is not showing, indicating they filter negative reviews.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We greatly value customer feedback. You will not be able to post a comment for items that are no longer available. For specific platform display rules, we suggest consulting the community guidelines (https://www.temu.com/community-guidelines.html) of the respective platform for better understanding. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I don’t like ordering from Temu because…
I don’t like ordering from Temu because when I place a large order, the items are delivered separately instead of arriving together.
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry for the inconvenience. We may split orders into multiple packages depending on the number of items in your order or the size of the items ordered. For example, if there are too many items or any item is oversized, our logistics partner may have to separate them into multiple packages to comply with shipping weight limitations and to deliver part of your order faster. You may check your estimated delivery date and track your package(s) directly on the Temu app or Temu.com. If you have any other questions, please feel free to message us on live chat. Thank you! Best wishes, Temu team
I have been lied to so many times from…
I have been lied to so many times from Temu, I called 3 weeks ago to have 2 deliveries canceled before they were processed to be shipped. Still having the packages delivered...from China or temu warehouse in the US Supervisor and higher up has stated i would receive my refund before the packages gets delivered. I will not ever have dealings with Temu again. They are a scam, liars and want your money to make their company richer.
21 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Please note that items marked “Ships from Temu” or “procured by Temu” can be canceled as long as they haven’t reached “Packed” status. Items marked “Ships from seller” or “Ships from local warehouse” can be canceled before they are “Shipped”; if more than 30 minutes have passed since placing the order, the seller may need to confirm the cancellation, and the final decision rests with them. If you still don't want the item(s) after receiving them, you can still make a return or refund request (with some exceptions for special items). For more information about canceling an order, please click this link: https://www.temu.com/support/c2/cancel-my-order-f-347.html . If you have any further questions, feel free to contact us via Temu.com or the Temu app. Best wishes, Temu Team
Temu items are cheaper at Walmart and…
Temu items are cheaper at Walmart and Amazon.Wish I had realized earlier. Overspent on Temu chasing supposed deals. More of a scam site.
18 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Temu works closely with its network of merchandise partners, manufacturers, brands to create and curate quality products for consumers to enjoy the conveniences and comforts of life. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered an item and i never received…
I ordered an item and i never received it. On delivery the driver used the same photo to show two packages delivered. However only one was made. I contacted customer service but they were of no help. I would Amazon.
25 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
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