I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
Company replied
Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Buy at your peril a lucky dip what you get read reviews and replies before you order
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked for replacement how coincidental can’t ship me replacement no stock. I certainly won’t be buying from this lucky dip of a place ever disgraceful.high percentage of negative reviews can’t be wrong
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). You may be asked to send the item back before your refund can be issued. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html . You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Shoes says a price but when I pick my…
Shoes says a price but when I pick my size the price changes and goes up higher. Be more clear on the price. Its bullshit
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA . We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Total scam
Total scam. Ordered 1 thing and got multiple pop-ups for other crap free. In the end scammed for $40 and never got original order. Run and run fast from this
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for your interest in Temu's promotional activities! We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. Rest assured that as long as you complete the task according to the instructions on the page, we will issue the corresponding reward. If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://share.temu.com/NWGRVrrOSMA . Sincerely, Temu Team
(Kalilinux linux )Temudan 46 ədədlik…
I have contacted you many times, your unprofessional customer service did not solve my problem, they rejected me like a robot, while you created a fake store, sold me a product that was out of stock, made me wait for days, and made a unilateral decision and refunded my money without my permission. I told your customer service not to refund me, but to send me the product I wanted to order, but they ignored me, disrespectfully violated my refund rights, made a unilateral decision and canceled my order without my permission, and I cannot forgive this action.
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry you are experiencing difficulties with your orders. We care most about customer satisfaction and are always striving to improve. Your case is out of the norm. Please message us through Temu.com or Temu app live chat. We are eager to help you find a resolution. Best wishes, Temu team
They charged me 43 dollars for two cans…
They charged me 43 dollars for two cans of soup when it showed 12 cans
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA . We appreciate you giving us another chance to serve you. Best wishes, Temu Team
I ordered a pair of gloves and it came…
I ordered a pair of gloves and it came with Nut inside of them white stains covered it I couldn’t even wear them I had to order a whole new pair
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Awful
Awful. Could not collect parcel from Post Office., as I don't have p hoto I.D as driving licence is blind sorted out. Contacted Temu, they said contact seller, they said they could not help , Get back to Temu. Absolutely Nothing .
Keep getting messages to collect!!!
Useless .
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I’ve since had Evri return a parcel…
I’ve since had Evri return a parcel with no valid reason. Now they have failed to deliver my next parcel and Temu will not block them and don’t understand or offer any solution for why my new parcel has not come now . They as a retailer should take more account and deal with Evri as they are failing to deliver the goods . So I have to wait till the end date yet again for a refund . This is disgraceful
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I am sharing my experience with Temu…
I am sharing my experience with Temu regarding a refund issue.
I placed an order containing clothing items. This order is completely separate from a previous order that included a power bank, which has already been resolved.
However, Temu keeps incorrectly referring to that old order and claims that a refund has already been issued, which is not true for the current order.
Key facts:
- The current order (€120.66) has NOT been refunded.
- Temu continues to confuse it with a different order.
- I have already provided photo evidence showing that the package remains sealed and unopened.
- I am unable to return the package due to personal circumstances.
- Despite this, Temu keeps sending automated responses and insisting on a return instead of addressing the actual issue.
This feels like deliberate delay and avoidance of responsibility.
I have tried multiple times to resolve this directly, but the responses are repetitive and do not address the problem.
At this point, I no longer trust this platform.
I would strongly advise others to be cautious when ordering, especially when dealing with refund issues.
I am still waiting for a proper resolution.
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I have unfortunately had several…
I have unfortunately had several disappointing experiences with Temu. On multiple occasions, I was offered “£0 deals” or “free gifts”, only to later be informed that I had to spend a minimum of £10 to claim them. However, after making the required purchase, the promised free items were still not included.
This type of misleading promotion is extremely frustrating and feels rather deceptive. Companies should honour the offers they advertise and avoid practices that may mislead customers
9 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Account anomalies
I was trying to pay for my order since I was such a value customer it was reading order can't be processed I tried to add a new payment method and still kept saying order can't be processed I'll contact the customer service at 8:53 p.m. stayed with him till 9:40 p.m. just for two different people and a chat bot to tell me the system had detected a anomaly oh my account and there would not be able to process any orders on my account they could not solve the problem therefore I am contacting trust pilot to the others know what happened I find it hard to believe they can't tell me what kind of anomaly has happened to cause me not to be able to pay for my products that were the only time sensitive coupons so they say.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
ATTENTION :
So I go to use the 20% discount offered by TEMU for a problem I wrote about not too long ago, but deleted because of their generous apology. Too bad for me it has already expired. Thanks for nothing TEMU!
You have been warned!
1 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is the worst company
Temu is the worst company, the scam peoples
The have million agents work for the company no one is good.
Please watch out from this scam.
انتبه من هذيه الشركة اكبر متحيلين
6 February 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Reply from Temu
Hello, thank you for reaching out. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat, we are happy to address any questions you may have. Best wishes, Temu Team
They made it look like I got free stuff…
They made it look like I got free stuff and charged me $123.14. that's bullshit and I want that money back.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us through www.temu.com/support-center.html, so we can help you investigate your rewards issue right away. Best wishes, Temu team
First order takes too long to receive…
First order takes too long to receive things are not as they are listed very disappointed upon looking back at my order i don't see any promotional credit unless I buy first not exactly favorable I will not order from temu anymore
5 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
The company is so great
The company is so great
I have all my trust in it, whether I am buying clothes, tool or any object, temu delivers quality of what you want.
I recommend everyone to buy from temu.com.
Temu is the best for all its customers
If you there's a delay or fault during delivery, temu refund you your money back.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu bad company!!
I end up ordering some items and I end up getting information that I had to move because my landlord had sold the house and only got a 4-day notice on this and I end up calling the company temu to get them an updated address and they told me that they couldn't do it that I had to call the shipping company so I end up calling a shipping company and they told me they couldn't do it that it had to come from the people who had shipped it which is temu. They told me that there is nothing that they could do and the package got delivered at the wrong address and I was out of town had no notice that it was even coming and the house that they delivered it to my old address was empty and I ended up asking my old neighbor to go over and check and that was when I had got to notification that it had been left at my doorstep and she went over and there was no packages. So when I got home I ended up calling them told him that I didn't get the packages and what they could do and the lady told me that she was going to put it on the escalated team to work on it and I would get an email Within 2 to 4 business days I waited a week and no response I end up calling him back and they told me that it had been closed out and there was nothing that they could do at that point so I am out over $150 with merchandise that I bought and I have already bought over $1,200 of merchandise from them. I've even contacted the manufacturers of each product and they apologize for the bad service but they said to go back to the company I bought it from to request a refund again I did and have not heard anything from them
21 March 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Biggest scammers
Dear Temu. I have already referred multiple people yet they don't update. You guys are literally scamming even when it comes to referrals. Will not be buying anything since you people can lie and waste people's time claiming things are free knowing your system is designed to never fulfil. Clearly all those online reviews and videos were all just influencers. May this platform will perish due to dishonest practises. Due to false advertising and many promotions which by the way remove the "free" items from your cart as you're about to checkout. Not to mention the app will display you will get 5 energy for this and you refer only to get less. Then you refer again and that referral doesn't show up. I will be reporting to the advertising board. The consumer protection board and others too. See you in court temu. We will use the grievances of all South Africans to shut down this fake advertising group that asks you to spend more without even getting what was promised before. You people take us for fools. We will show you the fools. Ive already found 148 people who are mobilising and some are lawyers. With more to join the group. We've had it with your false advertising
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
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