Temple & Webster Reviews 12,967

•

4.5

Furniture Store

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Review summary

Created with AI, based on recent reviews

Considering 1,351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often noting that items look more expensive than their actual price and are built to last. Many appreciate the wide selection of beautiful items available for various home needs, making it a go-to for furniture and decor. The ordering process is consistently described as easy and straightforward, with many consumers highlighting the quick and efficient delivery service, often arriving earlier than expected. Reviewers also commend the reasonable pricing, finding products to be great value, and appreciate the clear communication with email updates from purchase to delivery. However, some customers also noted issues with delivery, including long wait times, delayed orders, and problems with tracking information not being updated. A few other people also felt that there were problems with product quality, such as items being damaged upon arrival or experiencing structural failures, leading to disappointment and inconvenience.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality,... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting fast shipping and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of products, including... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is generally easy and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great quality products at amazing... See more

Reviews shaping this summary

Purchasing online with Temple & Webster was easy! Once I’d chosen my beautiful bedding, Inreceived a confirmation, and shortly after, a tracking advice. My order was received just a week later, which... See more

Company replied

I live in New Zealand and had never bought anything from Temple & Webster before. I was a bit worried about it but after paying for the lamp I quickly received the invoice and a tracking link. They w... See more

Company replied

I have ordered a bed, mattress, beside table and tall boy all from Temple and Webster. The mattress arrived yesterday and is super soft and cosy. I love the zipper to be able to remove the topper... See more

Company replied

Recently purchased two Sabrina recliners. Very good experience and easy-as to complete. Delivery was very quick and actually arrived earlier than expected. We find the chairs are very comfortable... See more

Company replied

Company details

About Temple & Webster

Written by the company

Imagine a one-stop destination for beautiful living at fantastic prices. Temple & Webster is Australia’s largest online retailer in the furniture and homewares market, with over 200,000 products on offer from over 500 suppliers, including direct sourcing capabilities through a private label division. Our vision is simple: to be the first place Australians turn to when shopping for their home.

$25 off your first order when you sign up for our email newsletter.
Fast delivery across Australia.
200,000+ products to suit every style and budget.
Curated collections and style advice.
World-class customer service.
Stress-free 30-day returns on most items.
Sale events, with savings of up to 70% off.

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Written by the company

Temple & Webster app: Download the app to hear about our biggest offers before anyone else!

Contact info

Building 2, 1-7 Unwins Bridge Road, St Peters, 2044, Sydney, Australia
service@templeandwebster.com.au
templeandwebster.com.au

4.5

Excellent

13K reviews

5-star

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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

Hey Debra, we’re thrilled you enjoyed the speedy delivery and great experience!

Apr 8, 2026

Lovely quality shelf unit

Lovely quality product with proper instruction booklet, the photos on the website are good and they show the correct colour and details, the product was packaged well for the shipping and arrived on time

6 April 2026

Reply from Temple & Webster

Apr 8, 2026

Hey Tamra, We love hearing this—spot-on photos, easy instructions, and a smooth delivery make the perfect combo!

Apr 8, 2026

False misleading pictures

False misleading pictures. Misleading delivery deadlines and appalling customer service.
We ordered two marble lights, back in January. When we ordered them the delivery time was about 6 weeks. All good. When we got the confirmation email that blew out to March. Not great. Then it was delayed again. When they arrived an additional day later than the second delayed date, they were a completely different colour to the pictures with customer service insisting that it was ‘slight variation’. They were completely different. Not even close. And consequently not useable for our new bathroom. After back and forth we agreed they would refund and I’ve been receiving multiple emails from multiple team members (seriously question them having any form of CRM system that accurately tracks comms) because they’ve only refunded us for one product.
Exhausting and just such a disappointing experience with zero accountability for a 12 week roundabout with nothing to show at the end of it.

8 April 2026

Unprompted review

Reply from Temple & Webster

Apr 8, 2026

Hey JC, We’re here to help! Please email care.socialmedia@templeandwebster.com.au with SMQ JC in the subject line so we can find your order quickly.

Apr 8, 2026

Futon bed frame

Great product and fantastic price but some of the pieces were labelled wrong which created a fair amount of confusion and resulted in having to dismantle the almost-complete bed frame and start again.
Would still recommend.

8 April 2026

Reply from Temple & Webster

Apr 8, 2026

Hey Lauren, we’re glad you love the product and value, and we appreciate you flagging the labelling issue!

Apr 8, 2026

Temple & Webster is awesome!

Great products - good quality and really beautiful - very reasonable prices, and super quick delivery. Very happy all round!

8 April 2026

Reply from Temple & Webster

Apr 8, 2026

Hey there, so glad you’re happy with everything all round!

Apr 8, 2026

Excellent customer service

Excellent customer service. John was very helpful, polite, and understanding throughout the process. I really appreciated the clear communication and professional support.

7 April 2026

Unprompted review

Reply from Temple & Webster

Apr 8, 2026

Hey Aminabbas, Your feedback means a lot—glad we provided such helpful, polite, and professional support!

Apr 8, 2026

Unique Bedroom Furniture

Just purchased bedroom side tables in multi timber look. So different! Previously purchased chest draws in similar look. Makes our room look very trendy and unique☺️

7 April 2026

Reply from Temple & Webster

Apr 8, 2026

Hey Pam, your matching pieces sound like they’ve styled your space perfectly!

Easy website with great visuals, delivery quick & great prices especially with discounts when applied

4 April 2026

Reply from Temple & Webster

Apr 6, 2026

Hey Lisa, from our screen to your door, we’re thrilled to make your shopping experience as pretty as it is speedy.

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