Telpark Reviews 

I rented a car in Seville and downloaded Telpark but never actually used it so deleted the app. A month later, when I'm back in London I get two charges against the car I rented the previous month. This charging for parking months after people used cars seems to be a common issue which Telpark clearly has no intention of addressing.

Customer service were incredibly unhelpful and simply leaned on the Ts & Cs and frequently ignoring emails and requests for information.

Unlike every other parking app I have sued round the world. deleting the app doesn't delete your data or the car registered to your account. No, you must go to the website (which you have never used or looed at) and remove the car from your account. How are you meant to know that?

It's a terrible con job that bilks unsuspecting app users out of money for parking they never initiated. Do yourself a favour and use any other parking app you can find.

I rented a car in Portugal and used Telpark for parking. Now that I’m back in the Netherlands, a year later i’ve been charged €25 for a parking session that happened after I returned the car. I have already contacted customer service, but they say there is nothing they can do. What they don't tell you or mention on their website is that you have to remove the rental car from your account after you return it. Otherwise, they will continue to charge you. For the last time i ask you could you please cancel or refund the charge and unlink that vehicle from my account?

I rented a car in Spain and used Telpark for parking. Now that I’m back in Finland, I’ve been charged €9 for a parking session that happened after I returned the car. Could you please cancel or refund the charge and unlink that vehicle from my account?

Telpark took my prepaid reservation and recognized my vehicle with Express entry.
But when I tried to exit, it did not recognize the vehicle. HELP agent said I didn't have a reservation. Made me pay additional 88€, told me to contact Customer Service …which does not exist!!!

Do not use Telpark! Money taken from my account 5 months after using the app and in a different country!! - they will take money from your card and refuse to return it, there is nothing you can do about it. They do not request verification of payment because this is a valuable income stream for Telpark.

Tel park, a nightmare...

Fraudulent use of my app - I downloaded the app in Portugal and when I came back to Canada, got notifications of my app being used , upon which there was a fraudulent charge on my credit card. No way to contact Telpark . Worst customer service ever!

Charged me to park a hire car I didn't have when wasn't in the country and said it was my problem and will not refund

So disappointed, never use this app; the customer service blames my phone’s GPS, when I chose parking, it accepted the parking, and then when a ticket was fined, they said from the customer service that I parked in a totally different place. They are taking your money, not accepting their fault and make you get a 90 euro fine, and not even be apologetic. So so disappointed, the worst app. So sorry I recommended it to people. Don’t use it please.

1) Billing errors (charged twice)
2) No client services
3) Poor apps support / UX to be improved for international customers

Telpark has never once worked correctly for us,
on multiple occasions. I have the app, it auto-reads our plate and lets us in, and then EVERY time it won’t let us exit, saying the “card is illegible” or some shit. They still charged me though. Every time we have to use the call button, explain the situation, and then 10-15 minutes later someone finally lets us out. super fun when cars are stacked up behind you. what an absolute crap system. my advice - do NOT download the app so it won’t read your plate (or cover it) and just get a paper ticket. then you might have a prayer of escaping.

absolutely the worst system ever made.

I chose to use the express parking via the app, on exit I was stopped by the worker and made us follow him to payment machine to pay for my parking instead of allowing us to use express parking. He didn’t do it to anyone else other than us. I’m assuming it was because we was British. Made us look like idiots he had a attitude problem. Won’t be returning. It was as if he didn’t trust us

Be very very careful with Telpark. Same old issue as a lot of other comments. I have had charges go out of my bank for someone parking a rental car in Spain even though i was in London and had returned the car weeks before. They're response is i had activated express parking. I've never used that function or knowingly activated it...just used the app for street parking. Customer Service is a robotic answer with no common sense. Oh well, ill let the bank sort it out.

Absolute shambles very long story and ruined our holiday. would never use again 28/10/2024

I put 1 as there is no possibility to put 0. In Salamanca I paid 19.90 euros to reserve it.. to then arrive at the parking to realize that I had to do the same queue as anybody else, as the parking was complete. The procedure to avoid to paid twice was super clumsy. In Segovia instead I was literally robbed. I entered the wrong parking by mistake to leave after 1.30 minutes and... the guy told me the grace period was 1 minute ... hence, had to go back and pay 1.05 euros for... a passage in the parking. Real thieves

Imposible contactar con ellos. La entrada al parking de Colon en Madrid esta repugnante.

I recommend to avoid this service. I rented a car and used the App for the parking. I was required to enter the car details and license plate number to arrange the parking fee via the App. Automatically the App saved the rental car details and charged me for the next parking when I already returned the car to the rental company. Surprisingly I saw the amount in my credit card statement. When I claimed it back from Telpark they insisted I would need to delete my car details so that I would not get charged for the next parking and refused any cooperation. Watch out very carefully when using this App...

Terrible service. We booked via the Telpark app a three days pass at Lisbon - Terminal de Cruseros, when we arrived the camera did not recognise the car plate. We press the button for support, none replied. So we had to take another ticket to open the gate and let us in.
Inside, the reception was empty, so we did not know what to do. The next morning we had to get back to the car park to chase someone, luckily there was a nice lady that invalidated the paper ticket.
However, the system was never fixed, every time we had to go in and out we must press the help button, tell the plate by voice and someone would open the gate.
Such a waste of time

Having booked a space with Telpark in San Sebastion, we followed the google directions to the car park and pulled into an underground car park as instructed. We returned 2 days later and discovered that we had been charged an extra €70 despite having a reservation. Upon querying Telpark, they stated that we had entered the wrong entrance so they had charged us the on the day fee.

Apparently the car park has two gates which are side by side and into the same building but because we'd entered the wrong gate, our reservation wasn't used. The two gates lead to the exact same parking lot, with the same parking spaces and are charged at exactly the same price but because each gate has a different camera we were effectively charged twice.

I have repeatedly contacted customer service but have been told they would not refund either charge despite the fact they were for the same car in the same car park.

Utter bandits!

Had prepaid 30€ for overnight in San Sebastian. I entered the parking ramp in the left lane and as the barrier didn't open automatically, I took a ticket. On leaving I had to pay (35€) to get out. Turns out the ramp is an entrance to two different Telpark car parks and I'd gone into the wrong one! I wrote to customer services who agreed it can be confusing especially when driving for the first time in a strange city. But its my error so they keeping both parking fees! Very disappointing.