Telia Norge Reviews 

Awful broadband / tv services. I waste an hour + with 2 customer service reps to get no definitive answers on when an outage will come back. Offered a month upgrade on internet speed (even though it’s not working) which I would have to cancel to avoid being enrolled in a new subscription.

TV services with the box (android tv) are extremely laggy and require you to reboot them every other week.

An absolute joke of the products and services they provide. Use Altibox or another service if you have an opportunity, unfortunately I’m locked into this with my borettslag.

Edit: 5 days later still continuing to have issues, sporadic connection with speeds of 4mbs at max when checking speed test. Still “unknown” date of when this will be resolved when talking with customer support.

This is going to be the third time I cancel my account, because even though they assure me all is good and that the account is closed, I keep getting the bills. It is amazing. And also, the queue for getting to talk with them is like 1h at least, and at some point the phone cancels the chat so it is a hell of a nightmare to contact.

Also the app, supposedly in English, is not in english, only a couple of pages, and the chat answers you in Finnish. I just remember which answer is the right one for the bot to stop replying to me and get to talk (to try) to a real human.

It is the worst experience I’ve had in all this years with any phone company I’ve had a contract before. Awful.

Telia is charging me for not being available 6 hours before what was agreed for a technician to come to my place. They say i got it wrong, but i have an SMS with the schedule proving i am right. They still say it's not what the technician had on his notes so i have to pay 1200 kr for not being available, and i tell them i have the SMS proving they are wrong. The customer support says i am wrong, even though they told me they didn't have access to the message i received from Telia saying the hour they would come, meaning the support doesn't even know what they are talking about. I opened a case with them and they rejected, so i'm left without internet over Easter and having to pay for their mistake. I will obviously send a complaint through the consumers act, and i will not pay even if i have to go to court. Furthermore, i wasn't even given any option to try to solve this, no one to escalate this and the support didn't even have access to what was really agreed, and this after the customer support had told me, when i first opened the case, that i was right and they didn't understand why the technician didn't call me within the agreed time he would come. It's a big difference when they come at 8am and were scheduled to come between 12 and 4pm. I don't trust this company anymore, they have management problems and its the consumer who ends up paying for their mistakes.

worst company ever and worthless support!

One of the worse companies that exist in Norway! They don’t care about the customers. Only about themselves. They made a huge mistake with me, and I have to pay for their mistake!

Wanted to cancel TV that I don't use.
Cancelation policy is that they wait the month you asked to cancel plus one month. Basically forcing me to pay for what I don't need for one more month. This policy is scam.

The Internet connection got poor in my house (dropped every 5 minutes, so completely unusable), and it took Telia 6 (!!!) goddamn months to find the root cause. They have sent over 10 engineers to my address during that time, who (and these are all single visits):
- changed the plug in the wall (several times)
- changed the brand new cable between the wall and modem
- told me that my Sonos system interferes with the Wi-Fi, and should be turned off
- told me that the amount of the Wi-Fi devices (20) in the house is too big to handle

Eventually (after 6 months) they've got someone smart enough on it, and he found the problem outside of the house in their infrastructure.

The online support is just senseless. They can't handle anything beyond non-plugged cable: one of the guys suggested to blow the dust off the cable (when it was already 4 months' history of the issue).

I've been using a number of ISPs before, and never seen such an incompetency and waste of people resource.

Costumer service are none exsistant. CRAP

I want to change my operator but they are not picking up calls from 924 05 050. I have been trying for month to call them now. I guess I will sue them.

And please do not lie... you are not picking up from my calls for 3 hours long wait..
And your chats are not helping.
I mailed that address please handle as ASAP

If you have a chance, and I mean even a slightest chance (!) of signing a deal with any other ISP, stay away from Telia. I’ve never have this many internet issues in my entire life before as I’ve had with Telia in the past year. The service is more down than up in general, and even when it’s up one never EVER gets the internet speed he is paying for. Not to mention the joke of a department they call “customer service”. Tonight again we can’t connect to the internet at home and as usual the issue arose just 20 minutes after the “customer service” called it a day. There is none to call even.

All in all - a joke of a company.

Worst customer service. Taking to the new lows.
Called customer service multiple times. It is very usual to wait 20+min to someone to answer.
If they promise to check something in 4 days, they usually do not do that and forget that you called at all. How is it possible??? Do not expect that they will call you back, you will need to call them back to follow up.
Departments has no communication between themselves. Even it is the same company, you will be pushed around and "some other department, not me" is responsible for this or that.

Telia Bedrift - One of the worse internet providers & customer service I ever encountered in Norway (And I have been living here for over a decade).
Unfriendly stuff and pretty lame approach in general - look like they are trying to punish the customer instead of solving issues... Had so many issues with the their internet coverage (stay away) that I simply gave up and move all my subscription to somewhere else. Simply avoid if you can - So many better options so why waste your money & time on this company and their lame customer service!

I needed a new phone so i bought the most expensive one in November 2020 (Note 20 Ultra) at a local telia store. At first i wanted to get the S20 but they sold me the Note without me knowing. This was with the "SVITSJ" solution. Kinda shady at first, but they might have made a mistake or not heard me correctly.

After a few days, i see that this phone is completely useless. (Phone signal disappears, internet disappears, voice calls get shut down, cant call, bad service everywhere, GPS is USELESS, Bluetooth is not functioning correctly, phone battery is bad).

This would sound like an problem that could be solved easilly by replacing the phone, and as a costumer in Norway, we have the right to return the item within 14 days. But they refused to accept this case. This is illegal and i do not know the procedure for taking legal actions against these cases, also, one should not struggle with legal actions when they are trying to buy a phone.

Customer service are the worst i have dealt with ever. They wanted me to deliver the phone to the service department (A process that could take months). So i would need to buy a new phone while they are trying to declare that they sold me a broken phone.

To conclude, i do not want to set up a new phone, and i refuse to let them have a phone im constantly paying for to hold from me for several months. So im stuck with this useless phone until i can "SVITSJ" it.

If i knew this would happend beforehand, i would stay away.

From zero to HERO. After many failed attempted phone calls, being abandoned at chats without getting response I finally got through to Telia customer service, which was a very nice experience (I spoke quite good Norwegian). And most important the problem was solved the very same day, I get the modem tomorrow, so keep fingers crossed all will be good. I admit I was too harsh, sort of Viking way with my first review, I regret it. Honour to the Telia Company and Customer Service Team!

This is my second review as a follow up to my first one. Telia is not really interested in solving the problem. Internet is an important thing since everyone works from home these days and I have had problems with Internet for the past one month. Telia recommended changing the modem and still it doesn't work and the worst part is I have an expensive Internet package and I am forced to use my 4G on my phone. Technician can only look at it in May. Stone age service? Absolutely ridiculous people. Will switch provider at the first opportunity.

Very bad, useless customer support. They don't have any motivation to support their customers. It is so hard to reach them via phone calls and emails. The only option I could use is the online-chat. Smily person responded to me but it was absolutely helpless. My problem was that I was unable to return the equipment after moving in to another apartment because the owner of the previous apartment thought that this equipment belongs to her. I just needed any kind of confirmation from Telia like legal document/agreement/letter saying that the router is registered on me to show this document to the landlord. I don't mind to return the router, I don't need it at all, but the landlord doesn't allow me to take it because she thinks it is her property. I don't understand why it is not possible for Telia to provide a document or explain this situation to the landlord. They require a fee for this equipment, however they don't even want to show me any proof that I am the owner of this equipment. Spent few days trying to solve this situation, however still unsuccessfully.

The customer service is quite poor and lack of initiative. They were supposed to change my internet subscription but they changed it to a higher price than I had asked for. If I didn't stay alert and check my account, I would end up paying much more than expected. The issue hasn't been solved yet. They said that they would correct it, but it's still the same in the next day.
I asked them 2 questions, they only replied to 1 and still haven't answered to the 2nd one even I asked several times.
Beside that, after they overtook GET, the internet prices jumped higher.

Very bad operator, no contact, no support, i ordered a technician to install an internet for me and he never appeared at my place, just got a billing to pay. Worst company i've ever had å chance to meet with....

ANSWER to telia answer:
- Yes i tried for a week to call to this number and also i did send you an e-mail - just wasted my time, no answers on the phone neither on email.. You are playing around with your customers...

Transferred from Telenor to Telia for my broadband. Got a phone call regarding installasjon, and had to accept a date, one month earlier than I wanted. No problem, I was told, instead of one month free, I would be given two. Happy with this solution, I accept, and transferred to Telia broadband prior to what I wanted. With this, I would not be paying two broadband bills for November month.
Got the bill yesterday, no free month, let alone two as promised. Called the company, spoke to an opinionated lad, no note had been made regarding the verbal promise, so just pay up.
Warning:
Remember, with this company, Telia, INSIST on getting everything in writing, they are not to be trusted, I have bitterly learned. Unfortunately there is a 12 month contract, that year can’t pass quickly enough for me, then I will find another broadband service, hopefully one that can keep it’s promises. And not send you bills for something you are relying on, and then denying it afterwards. Extremely disappointed, to say the least!