Telia Norge Reviews 

Their service plans are really bad for the monthly prices you pay. Useless unstable data speeds. And they think 5G is better than 4G. Actually NO, it's vice versa. If they get back to their 4G, which was much more stable and faster, I will consider keeping my subscription. Their customer service is not straight to the point, they never have a straight answer, just their poor excuses. 1 star.

No internet for all day. Working from office and I could not work

Extremely expensive and slow internet connection that disconnects for long periods at random times. Customer service is very bad and rude, they can't even explain why they charge their remaining customers their outrageous monthly high prices, much higher than what they promised.

Absolutely despicable company!!!!! 3 times in 3 months they remove my insurance agreement which I'm paying and when I confronted them, each time they tell, it is me who did it! Never trust customer service and if you can stay away from.tjis company as far as possible

Connection has been so bad recently (since last week).. The internet disconnects continuosly and has been affecting meetings from home office. Tried to contact the Kundeservice.. Phone rings and never gets picked up. If they pick it up, they hang up immediately. Will be changing the service provider very soon.

Never use Telia. I paid a bill twice and they wont return the money because they cant find it.
The few times I came through to customer service one of them complained of bad salaries. To me!!
Once after we had ended the call the line was still open and I heard them clearly bad mouthing me. So much for customer service. I fould another provider.

Had to wait for half an hour because of staff's incompetence which was extremily inconvenient since it was a simple drop by, pick up order

When my family came to visit, I needed a simcard for them to use. A Telia salesman said that it was best for me to take out a contract for them, even though they were only going to be here for 3 weeks. It has cost me dearly! 1. They did not cancel the contract at the end of the month like they assured me they would. 2. I had to pay Telia extra, which when they finally ended the contract, they did pay me back. 3. HOWEVER, after 2 years, I know find out that I owe money for cancelling the contract even after the salesman assured me that all money was paid to all parties and no more money was owed. Apparently SMS were sent but this was never added to my monthly bill & was not displayed on my Telia account either. The assistant on the chat went around in circles saying, "no its for this," & when challenged, said, "oh no its for this," "oh sorry no for that," "okay actually for this." So who really knows! I keep receiving invoices even though I no monger have an account with them. I feel like l'm just going to owe Telia money now every month for the rest of my life. I wish I had never taken out a contract with them because now I am locked in for the longhaul!

I can not emphasize how much I advise anyone NOT to use this company.
I was a customer many years ago & was left with a bad taste in my mouth due to such BAD customer service. It starts with the sales personnel that will do anything to get you on board, even 'False' information. The second time which I am trying to get out of still is the same reason plus all the extras that are added to the bills, I agreed to kr 249.- per month & was receiving bills for nearly kr 4000.-, I have wasted so much of my life talking or discussing with customer service , I will never go back again!! I cannot see how anyone can proudly work for this company, there is so much discontent from the customers?? I have been left once again with a bad taste in my mouth of puke, I will never come back & again recommend that to any one.

I got a SIM card through Telia when I bought an iPhone in installments. Firstly, the monthly price was quite high for the few Gb I got, but then I got a message that the prices would then increase after the New Year due to "increased costs" for the company..! It is very strange that there are other providers who manage to deliver several gigabytes in mobile subscriptions at a lower price without demanding extra money after the New Year. In addition to the high price, they are hopeless at customer service! Steer clear of Telia and Telenor..! There are much better phone companies out there!

Telia Norge is the worst internet provider I have ever seen in my entire life. To provide a start here, there is no option below one star or a negative star. We had a wifi problem at home, and we couldn't connect to the internet for no apparent reason. I tried unplugging and replugging the router, but that didn't help, so I tried contacting customer service via mail and chat, which was another horrible nightmare. I tried calling the number 47-924-05050, which is listed on their scumbag website, but it abruptly disconnected the call after nearly 30 minutes, and I tried again, but it said "busy line" or "user busy." I tried to reach the chat service from here: kundeservice/contact-oss/, but that chat window was disabled even during working hours as they mentioned - I tried around 12:30 PM after we clicked on the chat button (I don't have the option to share a screenshot here). I don't know what the IT department is doing every day, but they can't solve such a basic problem for such an old company. I wish If I could be Elon Musk would take over and fire all of these ineffective employees and managers. At least, I would like to request that Musk take a look at these *to take here some bad words what you want I can't type here** large organizations at some point.

I understand that there will always be an issue and that we cannot always be 100% productive, but we can at least be proactive in informing customers by mail, etc. when there is an issue if it is a larger outbreak, or else keep customer service active and try to solve those tech issues at least.

Really regret to subscribe on Telia. I got no internet for almost 2 weeks. Internet device stop working and when tried to reach technical support I have to wait for 1.5 hr. No option for call back. When wanted to stop subscribtion they gave me finalty. Just no solution from the tech support but does not want to let me go. I am stuck with Telia. Good job Telia

Terrible customer service. I have to use them since my building have agreement with them. Ever since I got Telia, the nett was very unstable. I talked 4 times with them and all they say is there are no problems they can see. Well, I see the problem and its persistant.

If I could give 0 star, I would have given them 0.
Horrible customer service. I’ve been on the phone over 2 hrs, and as soon as clock hit 2000, the answering machine changed from please wait to now we are closed.
I was both on chat waiting for customer service, and on the phone. After 2 hrs, no one replied me.
I can’t fathom how such a company can still function and have clients with such a service.🤮👎🏼🤯

Extremely poor customer service.Very rude obnoxious people. A rude individual calling itself Jonas answered the phone this morning (October 25, 2022) and was awful in rudeness and didn't give me answers or help me in any way. I tried to call again to speak to someone else, but have been waiting for hours and they haven't been answering the phone.

I have been trying to contact customer service for 40min yesterday, no answer. I'm trying for 1hour 10 min today, still no answer. Where is the customer service? This is very frustrating. Consumer wrights are being violated.
It loos like I have missed some payment for additional speed, but they cut off the internet completely. I have overpaid the outstanding amount and still no internet.

A few months (almost a year!) ago, the connection to the internet suddenly became very bad, the connection kept getting disconnected and every time for a longer period. Called customer service several times, after at least half an hour of waiting finally reachable. Then you have to do the same actions again and again, such as restarting, checking cables, resetting... and then they just say we must try to buy new cables or whatever..

Eventually a number of times a technician came and he always did something that temporarily fixed the problem. But the cause was always put with us so that we could pay the bills for his visits. In the end it turns out that the responsibility was with Telia (as they have admitted) and they fix the problem (they say!). They do meet us nicely by giving 3 months of free internet (although we have to call every month about the bill we still get).

But a few weeks later it turns out that the solution was only temporary and now the problem is suddenly our responsibility. And we get an extremely high bill for the technician, not only the standard amount of 1112.50 nok, but on top of that the hourly price of that man. And we suddenly have to pay back the last month of the 3 months that we got for free. We have tried to cancel the contract and even then they still charge a month notice period, which is also added to the bill.

We called customer service again to say we don't agree with the bill. Then they sent an email that we simply have to pay everything because it is our own responsibility. We answered the email that we will pay the contract costs, but not the costs of the technician and then it remained silent.........

At first they keep you on a leash for a long time, but in the end you just get screwed! Bad company, definitely not recommended!!!

I have a mobile subscription “Telia Rask”, 100gb, 200mbs speed, “unlimited data”. If you use up your 100gb, your speed drops to 2mbs. Fair enough.

Only one catch: i have still 70gb left and the internet speedtest shows 2mbs. A 2mbs 5G internet. Let that sink in.

So i pay around 500 nok for what exactly?

I had a chat with “support” and all they could do is admit the existence of these problems and provide as a solution… nothing. They literally said that they don’t know when it’ll be back to normal. On the other side, they used smiley faces when chatting, so that’s a plus.

This is fiiiiine…

This company is cheating too much
Stay away from them???!!!

Excellent customer service.
I called and within 20seconds got connect to a great and helpful guy, great experience.