Prompt customer service support and set up. I have switched a month ago, my internet is fast, reliable and wifi range covers my 2 story home without any extenders. It’s costing less than half than Be... See more
Company replied
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See what reviewers are saying
I'm a recent Telcan subscriber. This week, for the first time that I can remember in my internet life, I received a notice from them telling me they would be performing some network upgrades. I... See more
Company replied
We have our modem in our basement as the cable enters our home there. Unfortunately upstairs an iPhone 13 does not receive a strong enough signal to stream video consistently. Not sure what simple a... See more
Company replied
Calling India via Telcan.com using your smart phone is the fastest, most convenient and the cheapest. But, Telcan offers eight (8) ways to call to and from India. Everyone does not have a smart ph... See more
Company details
Written by the company
Telcan is a leading internet and home phone provider in Ontario & Québec, Canada founded in 1998. We strive to give Canadians access to the affordable Internet they need. We’re proud to bring Canada up to speed by providing hassle-free unlimited home Internet. THERE IS NO FINE PRINT AND THERE WILL NEVER BE. - - - - - - - - - - - - - - - - - - - - - - WHY TELCAN As the “little guy” in an industry full of telecom giants, we have to stay nimble and provide people with a service that meets their needs, not our own. Our lives are changing every day and there’s no reason why one of the most important tools we use on a daily basis should have to stay the same. Welcome to a new era of Internet in Canada. Welcome to Telcan.
Contact info
2800 Skymark Avenue, 402, L4W5A6, Mississauga, Canada
- 1-888-835-2268
- techsupport@telcan.com
- telcan.com
4.1
Great
187 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great quality service.
I was unsure at the beginning because I didn’t know any other companies but Bell and Rogers. But It’s been working amazing for me, from the delivery of the modem, the technician who came to install it, to the service in general. Everything is good, I’ve never had a problem with it, it’s a very quality network.
This is my first time hiring my own internet so if this is your first time as well I strongly recommend it.
26 January 2023
Unprompted review
Reply from Telcan
Thank you for taking the time to leave such a well-thought-out positive review, Mariana! We're very glad that our service exceeded your expectations and we truly appreciate the recommendation.
Good internet
Good internet, but dint like the hastle i went trough for a speed upfrade.i got billed 280$ for a ups driver who never showed up to pick up my old modem and had to jump through major hoops to get the bill removed.
26 January 2023
Unprompted review
Reply from Telcan
We're sorry for the inconvenince, Nick! Our system charges the modem fee if the devices are not received within 14 days. I have verified that the modem was received and the modem charges were not applied. Thank you!
The service has been good
The service has been good, seems a little slow and connection dips at times if you are in a different room a little far from the modem but hasnt cut out yet an havent had any service issues
23 December 2022
Unprompted review
Reply from Telcan
Thank you for your review, Jeffery! Please get in touch with our 24/7 support team to sort out the speed issues.
Slow internet speed
The internet speed sometimes is slower than what I have been promised. It sometimes gets to 20 to 30 Mbs while I was promised a speed of 50 or close to it. On Jan 11, it got to 13 Mbs
11 January 2023
Unprompted review
Reply from Telcan
Thank you for your feedback, Haseeb. Could you please email your account details to satisfaction@telcan.com and reference this review so we can ensure that you get stable internet service speed? Thank you!
Good service and conection
24 January 2023
Unprompted review
Reply from Telcan
Thank you for the positive review, Stephanie!
Excellent service and very easant to…
Excellent service and very easant to talk to.
20 January 2023
Unprompted review
Reply from Telcan
Thank you for the 5 stars, Steve!
I think this is a great company and can…
I think this is a great company and can offer to the Canadian market one of the best options for internet services.
24 January 2023
Unprompted review
Reply from Telcan
Thank you for your positive review, Oddi! Telcan strives to provide Canadians with the best possible service and competitive internet pricing.
Installation was quick and easy
Installation was quick and easy. So far service has been reliable and as expected.
24 January 2023
Unprompted review
Reply from Telcan
Thank you for giving us a try, Brennan! We're glad that we have met your expectations.
Opening a new account
Opening a new account, set up and activation was smooth as butter. after a week or so I wasn't too happy with my package so I called the call center and upgrade was just as smooth.
24 January 2023
Unprompted review
Easy self install
Easy self install, good speeds as promised and very quick customer service. Not like Rogers or fido with waiting of hours and hours.
23 January 2023
Unprompted review
Reply from Telcan
Thank you Shehryar! At Telcan, customer satisfaction is our top priority and we're glad you enjoy that!
Love Telcan!
Really love how quick and convenient our service has been so far! Really pleased with the level of communication through text and email to keep us updated. Would highly recommend Telcan to anyone in the area looking for affordable internet!
23 January 2023
Unprompted review
Reply from Telcan
We're very glad that you have found our service to be excellent, and thank you very much for your recommendations to others!
The connection works well
The connection works well. Customer service requested I select the 2G network instead of my 5G. It was freezing and loading for days. Then I finally switched the networks and all is good.
7 December 2022
Unprompted review
Reply from Telcan
Thank you for your review, Laura! We're glad that you were able to sort it out.
Cheap and sometimes unstable
Cheap. Sometimes unstable. As an example, today I had to reboot a modem and anyway had three 5-minutes outages.
Support is good.
23 January 2023
Unprompted review
Reply from Telcan
Thank you for your feedback, Volodymyr. Could you please email your account details to satisfaction@telcan.com and reference this review so we can help you with your concerns? Thank you!
The installment was quick and the…
The installment was quick and the connection is great!
1 December 2022
Unprompted review
Reply from Telcan
We are glad to hear that you are happy with the service, Jessie. We appreciate your feedback.
With Telcan I have more speed for less money
I’ve been hesitant to change internet providers but if I knew how easy and quick it was to switch to Telcan I would have done it a long time ago. After switching to Telcan I have more speed for less money.
11 January 2023
Unprompted review
Reply from Telcan
Thank you for giving us a shot, Tom! We are thrilled to hear that we were able to provide you with the product that you needed at a great price.
great services and the technical team…
great services and the technical team is very responsive
19 November 2022
Unprompted review
Reply from Telcan
Thank you, Farhan!
My internet has been fast and reliable
My internet has been fast and reliable. I am very happy with it and recommend it to anyone.
28 December 2022
Unprompted review
Reply from Telcan
Thank you for your positive review and your recommendation, Toni!
Speed is good recommend to anybody to…
Speed is good recommend to anybody to get services from them
5 December 2022
Unprompted review
Reply from Telcan
Thank you for your feedback and recommendation, Jamila!
Good stability and speed Price…
Good stability and speed Price according to the market and good offers.
17 December 2022
Unprompted review
Reply from Telcan
Thank you, Gianfranco! Telcan will continue to strive to provide Canadians with the best possible service and competitive internet pricing.
system works great very happy
17 December 2022
Unprompted review
Reply from Telcan
We're happy to know that you're happy with Telcan! Thank you, Douglas!
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