Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more
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Review summary
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Great service, simple to use and Shastra our technician was superb, explained all work that was to be done and then again when it had been done. All work was carried out at our home and took just over... See more
Company replied
Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more
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Simple and easy to book repairs, the cost of the excess is fair and reasonable. The man who came and did my phone repair was friendly and polite. He had had a cancellation and was running early, he... See more
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4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Shirlee. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
Simple application
Simple application and instant decision on whether they can repair or replace
Replacement was done and received within 24hrs after payment of excess
26 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Asher. We appreciate your review.
Kind regards,
Anne-Marie.
Super easy to make a claim
Super easy to make a claim. Replacement device received next working day.
26 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Gloria. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that our service was quick and efficient.
Kind regards,
Anne-Marie.
Had issue with contacting likewize but…
Had issue with contacting likewize but then I was told to go through my bank and issue was resolved whereby I had my device fixed by the Apple Store instead of third party
2 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ashif. We appreciate your review.
Kind regards,
Anne-Marie
I did claims before and always get good…
I did claims before and always get good looking phones with 100% battery life . This time I received a phone with 85% .
30 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear that you are unhappy with the battery health of your replacement device, Apple are happy to provide devices with a battery health of 80%, however, we provide devices with a battery health of 85% or over. If there are any issues with the functionality of your device your replacement does come with a 24 month warranty for peace of mind.
Kind regards,
Anne-Marie.
The claim was very easy and quick
The claim was very easy and quick. The technician was polite, helpful and came to my home. Very good service! I would recommend them very much. Thank you
1 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Liz. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Good service experience
Chris was a very patient engineer he works with details even without doing what they asked me to do on my phone be his arrival. He was still very nice to me.
1 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kady. We appreciate your review and we will pass your praise on to Chris and the team.
Kind regards,
Anne-Marie.
The fact I did not have to take time…
The fact I did not have to take time off work as they came to my place of work to repair it.
26 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Chris. We are delighted that you found our Come to You repair service convenient.
Kind regards,
Anne-Marie.
What made it quick it was even over the…weekend
What made it quick it was even over the weekend that was very quick for a good respond to get it delivered quickly
28 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Victor. We appreciate your review.
Kind regards,
Anne-Marie.
Absolutely perfect
Absolutely perfect - insurance that worked exactly as required! No questions asked
31 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Nick. We appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
We are not sure if we can assist you, Steve. If you respond to the Trustpilot email with your information we will be able to locate your policy details.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you are very happy with the service we provided.
Kind regards,
Anne-Marie.
Quick and simple
16 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Monica. We appreciate your review.
Kind regards,
Anne-Marie.
Excellent Service
A really impressive service. Very easy to use, and my phone was repaired very quickly
26 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Gary. We are delighted that the service provided to you was excellent.
Kind regards,
Anne-Marie.
Disappointed to months to get rectified…
Disappointed took months to get rectified, waste of money then excess of £99 to pay for substandard phone received .
Avoid save your money go to apple
28 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear of your experience, John. The device you received should be of Grade A standard and come with a 24-month warranty. If there are issues with said device, please contact our Customer Service Team; they will be happy to help.
If you would like us to look at your claim in more detail, please respond to the Trustpilot verification email.
Kind regards,
Anne-Marie.
Kind regards,
Anne-Marie.
Takes too long to get claim sorted
15 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear of your disappointment, Ioana. To allow us to look into your claim journey and implement improvements where necessary, please respond to the Trustpilot verification email.
Kind regards,
Anne-Marie.
Chris fixed the phone quickly and was…
Chris fixed the phone quickly and was polite.
Good experience overall
28 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Martyn. We are delighted that the service we provided to you was five-star.
Kind regards,
Anne-Marie.
Chris was amazing
Chris was amazing, the service he provided was seamless and fast, he was very nice and made the phone he fixed brand new. Everything he did was perfect!
28 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Latifat. We appreciate your feedback and we will pass this review on to Chris and the Team.
Kind regards,
Anne-Marie.
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