My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a great experience with Marcos! He repaired my phone quickly and professionally, and everything works perfectly now. Communication was clear, and he kept me updated throughout the process. You c... See more
Company replied
Simple and easy to book repairs, the cost of the excess is fair and reasonable. The man who came and did my phone repair was friendly and polite. He had had a cancellation and was running early, he... See more
Company replied
Fast & professional doorstep repair – Galaxy S25 Ultra 20 October 20, 2025 The technician from Likewise Repair arrived on time at my address in Uxbridge, politely asked me to put the phone into mai... See more
Company replied
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt response and excellent service
Prompt response and excellent service
2 April 2026
Unprompted review
I’d smashed my phone screen and was…
I’d smashed my phone screen and was feeling poorly so left it for a day or so before calling. The chap who answered was so friendly and the process was completely straightforward and phone was repaired that day.
16 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ameema. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Vasile. We appreciate your review.
Kind regards,
Anne-Marie.
Techpack insurance from Barclays…
Techpack insurance from Barclays absolutely brilliant so very quick and very easy, would recommend if you have electronics at home
2 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Easy to report claim and book repair
Easy to report claim and book repair. There was a few weeks wait but I have used the policy and likewise before and know they are worth the wait. Highly recommend!
13 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would highly recommend our service.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stuart. We appreciate your review.
Kind regards,
Anne-Marie.
Marcos fixed my phone
Marcos was super polite, helpful and fixed my phone within half an hour. Overall service is spot on
12 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our Come to You repair service convenient.
Kind regards,
Anne-Marie.
Excellent communication throughout
10 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jan. We appreciate your feedback.
Kind regards,
Anne-Marie.
Happy days !
Very happy! My wife’s phone was replaced within two days of loosing her phone. Amazing!
10 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lawrence. We appreciate your feedback.
Kind regards,
Anne-Marie.
Excellent service and quick replacement…
Excellent service and quick replacement of a damaged iWatch without quibble.
2 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Philip. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
I appreciate the customer care from…
I appreciate the customer care from likewise, it is point on . Thank you so much.
7 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Riziq. We appreciate your custom and your review.
Kind regards,
Anne-Marie.
Outstanding Work by Marcos.
I had a great experience with Marcos! He repaired my phone quickly and professionally, and everything works perfectly now. Communication was clear, and he kept me updated throughout the process. You can really tell he knows what he’s doing and cares about his customers.
9 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your feedback, and we will pass this on to Marcos and the team.
Kind regards,
Anne-Marie.
Very good service
Very good service. Got a replacement iPad Pro n great condition
4 April 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kavita. We appreciate your review.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Shirlee. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
Simple application
Simple application and instant decision on whether they can repair or replace
Replacement was done and received within 24hrs after payment of excess
26 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Asher. We appreciate your review.
Kind regards,
Anne-Marie.
Super easy to make a claim
Super easy to make a claim. Replacement device received next working day.
26 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Gloria. We appreciate your feedback.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, we appreciate your review.
Kind regards,
Anne-Marie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.