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TDot Performance Reviews 808

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting the team's helpfulness, responsiveness, and willingness to go above and beyond to ensure correct part selection and address inquiries. People frequently commend the fair pricing, the availability of a wide range of products, and the overall positive ordering experience, often noting timely shipping and good product quality. However, some people were dissatisfied with issues related to shipping, including unexpected additional charges, slow delivery times, and a lack of communication regarding tracking or order status. There were also instances where customers received incorrect products, items that did not match descriptions, or products that arrived damaged. A few other people also felt that the customer service was unhelpful in resolving these issues.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the high quality, performance, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as hidden charges, missing... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced significant delays, with... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the service,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the good prices, stating they were the... See more

Based on these reviews

Rated 4 out of 5 stars

My invoice for an item I wanted to order went from free shipping to $160 for shipping - more than half of the cost of what I wanted to buy, because I live in the capital of the Yukon - I cancelled my... See more

Company replied

Rated 4 out of 5 stars

The on process for ordering was straight forward, however I had issues paying with my visa, which appeared to be on the website. Not sure if this was do to volume orders. Called customer service who... See more

Company replied

Rated 4 out of 5 stars

Communication could have been a bit better, but overall ordering from TDot Performance was a good experience. This was my first order with TDot Performance and they did a very good job with fair prici... See more

Company replied

Rated 4 out of 5 stars

Didn't have the part I wanted in stock at the good price. Wanted to sell me basically the same thing same manufacturer for $150 more and offered 10% off... TDot reached out to me, and tried their... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

TDot Performance is one of Canada's leading automotive aftermarket retailers and proud to be Canadian. With over 1 million products from over 250 of the world's top aftermarket brands, we have everything you need for your vehicle, including performance parts, exterior accessories, interior accessories, wheels & tires and more.


Contact info

3.9

Great

TrustScore 4 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

RTX Blaze Orange and Black Wheels

I couldn't find these anywhere in a store in Calgary, Alberta. I found the website with this Company and they had 4 available. I am a very happy customer. Can't wait to get them on my car.

1 February 2026
TDot Performance logo

Reply from TDot Performance

Hi Sue,

Thank you for the wonderful feedback. Looking forward to your upcoming purchase.

Regards,
Patrick

Rated 4 out of 5 stars

I placed an order for a product shown…

I placed an order for a product shown on website and then recieved an email saying it does not fit my vehicle? And colour was different?

The product i was orderingonly comes in matte?

1 February 2026
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Reply from TDot Performance

Hello Robert,

We value the time you took to write an assessment. We also want to apologize for the issue you encountered with the product that you ordered. We show that your order was refunded already. Please do not hesistate to reach out to me at patrickhamilton@tdotperformance.ca if you need further assistance.

Regards,
Patrick

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, hassle free

1 February 2026
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Reply from TDot Performance

Hello Shaun,

We appreciate you taking your time to give us feedback. Thank you for doing business with us and we look forward to your next order.

Regards,
Patrick

Rated 5 out of 5 stars

I love the new air intake I got it's…

I love the new air intake I got it's beautiful and my car now sounds like a total badass,I'm glad I got it from here and I will be back for any future aftermarket parts

31 January 2026
Unprompted review
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Reply from TDot Performance

Hi Kyle,

Thank you for the wonderful feedback. We'd love to see how those intake fit on your vehicle. Looking forward to your upcoming purchase.

Regards,
Patrick

Rated 3 out of 5 stars

Don't knowvwhy I paid for something you don't have...?

How can you sell something that you don't catty in stocks any more?

17 January 2026
Unprompted review
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Reply from TDot Performance

Hi Jonathan, Thank you for your review and I am sorry for the inconvenience that this order may have caused.
I was not able to find your order. Please email me the details of your order including your order number at patrickhamilton@tdotperformance.ca so I can work with you on a solution.

Rated 5 out of 5 stars

Quick and easy service

The customer service was quick and the agent was very easy to talk to. I got exactly what I needed quickly and did not feel rushed.

22 January 2026
Unprompted review
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Reply from TDot Performance

Hi Erika, Thank you so much for the kind words! We're glad to hear you had a great experience. We appreciate your feedback!

Rated 4 out of 5 stars

K&N catch can

SOME DIFFICULTY GETTING AN ACCOUNT SET UP
ORDER PROCESS AFTER THAT WAS SEAMLESS

20 January 2026
Unprompted review
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Reply from TDot Performance

Hi Jim, Thanks for your feedback! We’re sorry to hear you had some trouble getting your account set up, but we're glad to hear the rest of the process went smoothly. If you need any further assistance, feel free to reach out!

Rated 5 out of 5 stars

Recommend it

This is more than an experience, I have been looking for car protection for a long time, I was lucky to find exactly what I needed in this company + quality and price.. in short, I recommend it!

19 January 2026
Unprompted review
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Reply from TDot Performance

Hi U A, Thank you so much for the wonderful review! We're thrilled to hear you found exactly what you were looking for. We truly appreciate your recommendation!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5-Star Review for TDOT Performance

I recently purchased a new grille for my 2017 F-350 and I couldn’t be happier with the experience!
Customer service was absolutely fantastic — they took the time to make sure I was ordering the correct part, which I really appreciated.

They were super friendly and quick to respond to all my questions, which made the whole process easy and stress-free. I’m really looking forward to installing my new grille and I’ll definitely be back to buy more upgrades for my truck.

Thanks so much, TDOT Performance — you guys are awesome! 👏🚛

19 January 2026
Unprompted review
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Reply from TDot Performance

Hi Nicole, Thank you so much for the kind words! We're thrilled to hear you're happy with your grille and our service. We can't wait to help you with more upgrades in the future. Looking forward on your next purchase.

Rated 5 out of 5 stars

Better option as promised.

I have been looking for a specific product for a while now. Local dealers confirmed that buying it directly from the company is cheaper then they can offer. Buying direct with shipping, duties and US$ conversions was pretty pricey even with Black Friday sales still applicable. TDOT promised exactly as advertised, my end price saved me $400 then buying from the manufacturer and I got my order in less then a week.

Haven't had a chance to open or install it yet because of the deep winter, so I cant say anything about. But service from this company was great. Will be ordering from them again.

15 January 2026
Unprompted review
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Reply from TDot Performance

Hi Mark, Thank you so much for your fantastic review! We're thrilled to hear that you saved so much and that our service met your expectations. We hope you love the product once you get a chance to install it. We look forward to serving you again in the future!

Rated 1 out of 5 stars

They sell parts they don’t have

Purchased an exhaust system from these guys in mid November (Black Friday Week) only to be told 2 months later that they didn’t know when the order would be fulfilled. This was only after I called them to check the status of my order. Originally they had told me it would be 30-35 days from time of order.
Had I known they were weren’t able to fulfill the order, I would have purchased somewhere else that actually had stock and still been able to take advantage of Black Friday deals.
Ordered the same system from another supplier and it will be here in 2 weeks. Cost me more than it should have since I couldn’t order during Black Friday.
You shouldn’t sell product you don’t have.
First and last time I order anything from them.
Don’t waste your time with these guys.

14 January 2026
Unprompted review
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Reply from TDot Performance

Hello Neil, I am sorry to hear about the issues you are facing in regards to the delay with your order.
Please email me at patrickhamilton@tdotperformance.ca with your order details so that we can work together to find a solution for you.

Rated 5 out of 5 stars

ebc brakes kit (rotors/pads, front & rear)

This is my second time ordering ebc brakes kit for my 2012 Toyota Venza. They are an excellent product. The rotors are coated and performed very well. The cost is a bit above average but it is well worth it. I would not hesitate to recommend this product to my friends or anyone else for that matter. The kit was delivered in a timely manner and the packaging was excellent. I ordered numerous items in the past from TDot Performance and never had any problems. Delivery was prompt or as mentioned.

31 December 2025
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Reply from TDot Performance

Hi Laurent, Thank you for sharing your experience! We're so glad to hear that the EBC brake kit is working well for your Toyota Venza. We appreciate your continued trust in us, and it’s great to know you’ve had a positive experience with both the product and our service. Your recommendation means a lot, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I can't recommend ethem enough.

1 January 2026
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Reply from TDot Performance

Hi Fred, Thank you so much for the kind words! We're thrilled to hear you had a great experience. We appreciate your recommendation!

Rated 3 out of 5 stars

Bug deflector order gone wrong

I purchased a bug deflector on sale a week later they told me it's not available and it was $25 more for something in stock. I asked them to send me a product code so I could confirm if it was the correct part. The picture looked correct, however the item I received is not the same. Their customer service department has not returned my messages and is not interested in dealing with this on a timely fashion. I guess they expect me just to wait for some future time while they have my money and hope I go away.

After this review, TDOT did respond, did the right thing and allowed me to return the product. I appreciate them following through and providing a good service to change my perception of their company. After further review with TDOT, it was determined the manufacturing page showing the bug deflector was incorrect and a generic picture for a variety of models this is in no way a fault of TDOT more so with the manufacturer.

31 December 2025
Unprompted review
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Reply from TDot Performance

Hi Pat, I would like to take the time to truly apologize for the experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together with you and our Return Manager in finding a solution that works for you.

Rated 5 out of 5 stars

This is a great company!

This is a great company! Their products are excellent quality and their customer service is awesome! Delivery takes a while, but it's well worth it.

1 January 2026
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Reply from TDot Performance

Hi Annie, Thank you so much for the kind words! We're thrilled to hear you're happy with the quality of our products and customer service. We appreciate your patience with the delivery and are grateful for your support!

Rated 5 out of 5 stars

Good customer service

Good customer service. Fast delivery.

4 January 2026
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Reply from TDot Performance

Hi DK, Thank you for the great feedback! We're glad you were happy with the service and delivery. Hope to serve you again soon!

Rated 1 out of 5 stars

They advertise stock of wheels that…

They advertise stock of wheels that they don’t even have and are discontinued just to get your money, parts engine also does this. Trust me, unfortunately I know

9 January 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hello Cory, I would like to take the time to truly apologize for the bad experience you've had with us and thank you for your feedback. We are constantly trying to improve our processes. If you can, please email me at patrickhamilton@tdotperformance.ca and we can work together in finding a solution that works for you.

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