TBO Bank Reviews 

1,520
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

Just another corporation that preys on struggling Americans. Be prepared to make your first payment within a 2 weeks of getting the funds. Better yet, go beg a church for help.

Rated 3 out of 5 stars

The ease of applying and receiving the funds is excellent but the finance charge is ridiculous! If your struggling, review the small print you'll end up paying longer than expected. What was a thousan... See more

Company replied

Rated 5 out of 5 stars

The experience has been nothing short of amazing! The promptness of receiving the loan when needed was priceless. Forever thankful to Atlas as I was facing eviction from my current apartment. I called... See more

Company replied

Rated 5 out of 5 stars

I was able to do it very easy online and the money was in my account before the bank closed and I had applied at like 2 am The process was self explanatory the only downer is the high interest rate.t... See more

Company replied

Company details

  1. Bank
  2. Financial Institution

Written by the company

TBO Bank is a community-focused financial institution with over 120 years of history, dedicated to building genuine, human relationships. Committed to personal service and modern convenience, TBO Bank offers a range of banking solutions—both in-branch and online—to help individuals and families reach their financial goals with confidence.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(1,520)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading

Misleading! Horrible bank

24 August 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

We appreciate you taking the time to share your review. For over 120 years, TBO Bank has worked to provide our customers with a wide selection of financial products, including solutions for individuals who may not qualify for credit through traditional banks.

While this type of loan isn’t always the right fit for everyone, it’s intended to provide short-term support when other options aren’t available. Every borrower is presented with clear terms, upfront costs, and flexible repayment options with no hidden fees.

If you have concerns about your experience, we welcome you to contact us at supportteam@tbobank.com.

Rated 4 out of 5 stars

This is an easy loan for people with bad credit

For everybody complaining about high interest rates obviously you cant qualify for a regular lower interest rate on other lenders
For me TBO is much lower rate than other bad credit sites and the loans are very transparent

12 July 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

We’re grateful for your feedback and happy to know we met your expectations. If you ever have questions, please don’t hesitate to reach out at supportteam@tbobank.com.

Rated 1 out of 5 stars

I took out a $2,600 loan with Atlas…

I took out a $2,600 loan with Atlas Credit (now TBO Bank) and have already paid over $2,088, yet only $150 has been applied to principal. The rest went entirely to interest.

When I asked for a hardship-based resolution, TBO repeatedly sent misleading settlement offers, falsely claiming they were waiving interest — even though I had already paid over $1,900 in interest.

I submitted formal complaints to the CFPB and BBB after TBO refused to acknowledge the overpayment or offer a reasonable solution. Their "offers" were predatory and ignored the financial hardship I disclosed.

I revoked ACH authorization and will not make another payment unless they provide a fair resolution. I strongly caution others to read all terms carefully and document everything.

This experience has been frustrating and exploitative. I urge TBO to review this case honestly and act in good faith.

13 July 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve faced and that you feel the options presented have not met your expectations. At TBO Bank, we take concerns like yours very seriously and want to ensure every customer is treated fairly and with respect.

Since account details are private, we’re unable to address specifics here. We’d like the opportunity to review your case directly and work with you toward a solution. Please contact our Past Due Support Team at 561-462-8527 (Mon–Fri, 8:00 a.m.–6:00 p.m. CT) or email us at supportteam@tbobank.com so that a specialist can personally assist you.

We appreciate your feedback and the chance to make this right.

Rated 1 out of 5 stars

They have got to be illegal

This bank has got to be doing illegal practices. I got a $1700 loan. They’ve been taking about $500/month out of my checking account for over 6 months, and my loan balance went UP!
Yes, they’ll loan you $1,700 but you’ll end up paying them almost $20,000 in interest. This is definitely predatory lending. I’m having an attorney research TBO (formerly Atlas), review their loan practices and the legality of them under U.S. laws. I see a huge class action lawsuit coming their way.

6 July 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

TBO Bank follows all federal and state lending regulations, and every loan is presented with clear, written terms and disclosures prior to signing. We encourage customers to carefully review their loan agreements, as key terms such as interest rates, payment schedules, and total repayment obligations are outlined on the first page of the document.

Our goal is always to provide transparent products and responsible lending solutions. We’d like the opportunity to review your specific situation and ensure everything has been handled correctly. Please reach out to our support team directly at supportteam@tbobank.com or 561-462-8527 so we can assist you further.

Rated 1 out of 5 stars

Got offer for a $1400 loan

Got offer for a $1400 loan that I was approved for. They expected me to pay $400 a month for over a year. Ending up paying back $11000??? For a $1,400 loan? No thanks you

4 July 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

Thank you for taking the time to share your experience. We understand that loan repayment terms can feel overwhelming, especially when dealing with financial stress. At TBO Bank, we are committed to clear and transparent lending practices—there are no hidden fees, and all interest rates and repayment terms are fully disclosed before funding. Our installment loans offer a structured payment schedule with daily interest accrual, rather than a single large fee like payday loans. There are no penalties for early payoff or extra payments. We encourage customers to review their loan agreements carefully.

If you believe there has been a misunderstanding or if you'd like to speak with someone directly about your account, we welcome you to reach out to our support team at supportteam@tbobank.com. We're here to help and are always open to improving how we serve our customers.

Rated 1 out of 5 stars

TBO Bank Loan

I was desperate for a financial relief, I looked for help on personal loans and I found this bank, I was approved for the amount desired but I didn’t know until the the end that the loan cost 110% interest which is way too high! I wish it would be government control and regulation on that because it is taking of vantage of the consumer and it is a secured loan on your bank account, no matter what they getting their money and risking someone going hungry as a result!

6 May 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

We appreciate you taking the time to share your review. For over 120 years, TBO Bank has worked to provide our customers with a wide selection of financial products, including solutions for individuals who may not qualify for credit through traditional banks.

While this type of loan isn’t always the right fit for everyone, it’s intended to provide short-term support when other options aren’t available. Every borrower is presented with clear terms, upfront costs, and flexible repayment options with no hidden fees. We always encourage customers to carefully review all loan documents before signing. All key loan terms are clearly outlined on the first page for easy reference.

If you have concerns about your experience, we welcome you to contact us at supportteam@tbobank.com.

Rated 1 out of 5 stars

In a tough time and received an offer…

In a tough time and received an offer in the mail...(I know there's better ways to borrow money) but I decided to apply for the loan, I borrowed 2600, couldn't find anything on the APR % until after I completed the process, long story short paying the weekly amount of loan until it's paid off will cost me over 9500, over 200%apr....STAY AWAY FROM THIS PLACE

27 June 2025
Unprompted review
Rated 1 out of 5 stars

So awful it’s almost comical

If there were negative stars, that would be closer to the review they earned. Literally the WORST of the worst! No processes in place to avoid mistakes, agents are in the Middle East that give pre planned responses (robotic), don’t answer the phone, and I could go on and on and on. I’m actually grateful they were so problematic from the beginning, it caused me to avoid doing additional business with them. RUN now!

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Deceptive business practices

Last Sumner I was approved for a predatory loan BY atlas financial. I was desperate and accepted the terms of paying over $125 every week. After several months i called and asked if my loan repayment could be reduced and everything went well until Atlas began withdrawing 125 a week again after promising in writing my withdrawal would be reduced to $25 a week.
I had to visit my bank for fraud called customer service and they realized it was an AI mistake so customer service advised me to use another bank account for the weekly withdrawal of $25 per week.
Again more errors and they stopped automatically withdrawing funds even though they had my debit card information in their system.
TBO merged or took over Atlas Financial and just so you know the call center isn't located here in the United States because a month ago there were roosters crowing in the background when I spoke to a customer service representative who definitely sounded like he was from a Latin American country. He said $22 would be withdrawn automatically from my debit card and again their system neglected to make this weekly withdrawal. I never got a call from TBO to fix their systems error. However I did receive an email 📧 today stating my remaining balance owed was sold off to a third party and obviously that will tank my credit score.
If you contact customer service it's transferred to a foreign country call center and no one has any idea what they're doing.
I strongly advice everyone not to borrow money from these people. They aren't trustworthy and they obviously don't know what they're doing.

6 June 2025
Unprompted review
Rated 1 out of 5 stars

I need to log in

22 May 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

Sorry about your experience, we've looked into this and would like to discuss next steps please email us at supportteam@tbobank.com

Rated 5 out of 5 stars

Me and my self

Love for you

20 May 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

Thanks for your review. We love hearing about people's positive experiences with TBO Bank!

Rated 5 out of 5 stars

Iam never borrowing from anyone except…

Iam never borrowing from anyone except this guys ,five star service,you get your money fast, refinance yup a little high but just pay fast you won't pay so much interest I Love them period.

14 May 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

Thank you for taking the time to leave us a review. We appreciate it!

Rated 5 out of 5 stars

fast funding

20 January 2025
TBO Bank logo

Reply from TBO Bank

Thanks so much for your great feedback on Trustpilot! If you have a moment, we’d love if you could share your thoughts on Google as well — it really helps others discover us. https://g.page/r/CcPVl8M7djokEBM/review

Rated 1 out of 5 stars

Supposedly Approved for loan

Supposedly Approved for loan . Never received anything!!!!! But was told it was sent been to my bank 3 times and no funds has been transferred. Called to cancel loan and keep getting the runaround. Ive Reported this company as Fraud . So Don't try to do business with this company !!!!!!

31 March 2025
TBO Bank logo

Reply from TBO Bank

We're sorry your experience was not amazing. We looked into it and want to discuss how to make it right. Can you email us at supportteam@tbobank.com, please?

Rated 5 out of 5 stars

Easy of use in app customer service…

Easy of use in app customer service excellent

31 March 2025
TBO Bank logo

Reply from TBO Bank

Thanks so much for your great feedback on Trustpilot! If you have a moment, we’d love if you could share your thoughts on Google as well — it really helps others discover us. https://g.page/r/CcPVl8M7djokEBM/review

Rated 5 out of 5 stars

No talks at all

No talks at all, fast decision, relatively fast transfer.

1 April 2025
TBO Bank logo

Reply from TBO Bank

Thanks for your review. We love hearing about people's positive experiences with TBO Bank!

Rated 5 out of 5 stars

So incredibly easy and in my account…

So incredibly easy and in my account same day! I am not tech savvy but was able to complete application on line with no problem

1 April 2025
TBO Bank logo

Reply from TBO Bank

Thank you for taking the time to leave us a review. We appreciate it!

Rated 1 out of 5 stars

They asked me for bank information and…

They asked me for bank information and picture of if and then it didn’t go further. I couldn’t even log on to my account Never got anything.

2 April 2025
Unprompted review
TBO Bank logo

Reply from TBO Bank

Sorry about your experience, we've looked into this and would like to discuss next steps please email us at supportteam@tbobank.com

Rated 1 out of 5 stars

Fraudulent payment withdrawal from my…

Fraudulent payment withdrawal from my accouny after payoff

24 February 2025
TBO Bank logo

Reply from TBO Bank

We're sorry your experience was not amazing. We looked into it and want to discuss how to make it right. Can you email us at supportteam@tbobank.com, please?

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