TaxRise Reviews 

2,377
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 332 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally patient and professional during onboarding and support calls. People note that representatives take the time to answer questions thoroughly and make stressful situations much easier to handle. Some reviewers were not happy with the high service costs and communication issues experienced after paying. Consumers mentioned that they were charged substantial upfront fees for basic payment plans that they could have easily arranged themselves. Others also noted a disappointing lack of follow-through, unfulfilled promises, and ongoing difficulties getting clear updates regarding their cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Customer service

Clients share positive opinions on customer service, highlighting that certain representatives are very... See more

Service

People report ambiguous experiences with service, as some reviewers describe the assistance as professional,... See more

Payment

Reviewers mention negative feedback about payment, expressing frustration over high upfront fees and... See more

Price

Customers consistently note negative experiences with price, expressing widespread dissatisfaction over high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I started this journey, i was very nervous but Sami had me calm in the first few minutes of conversation. He was helpful in understanding my tax liability and explained how the program works and... See more

Rated 5 out of 5 stars

TaxRise is an excellent service working one on one with clients. My first contact Katie Lee is like an angel so encouraging, caring and helpful. I am now working with Jillia Beckwith and we are going... See more

Rated 5 out of 5 stars

A live agent contacted me via to respond to a voicemail inquiry I made. She remained on the call with me until I uploaded all requested documents and verified receipt. She was patient and extremely pr... See more

Rated 5 out of 5 stars

I've been working with TaxRise for over a year. For me the biggest benefit has been having a team of professionals representing me against the IRS. The emotional stress is gone. The fee is so reasona... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Tax Attorney
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

TaxRise is a nationally recognized full service tax resolution firm operating in all 50 states. We can stop all IRS collection activity including wage garnishments, tax liens & levies and resolve individual or business tax issues. Call us today to learn more.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,377)

335 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Huge scam do not use! They will take your money , ghost you, and run! Beware !!

This is a follow up to our review from a few months ago......
Update 5/13/2026: Im sure this is a huge scam now. They contacted us after the initial bad review (the only way we could get then to talk to us) and absolutely noting has been done.They Asked us for additional information (that should have been taken initally) and ghosted us again. Zero contact. Will not return out calls or emails . No correspondence whatsoever and due to their absolutely lack of communication in any way we now have to hire a new company to help us as tax rise is 100 % a scam and will take your money and run . BEWARE !DO NOT USE THIER SERVICES yOU WILL REGRET IT.!!

13 May 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Thank you for your feedback. We would like to clarify that when we initially reconnected with you following your prior review, your original resolution work had already been completed. During those follow-up conversations, our team requested additional documentation in order to evaluate whether you may qualify for a redetermination based on updated circumstances.

At this time, the requested information and documentation remain under review. We understand the importance of communication throughout this process and appreciate your patience while our team completes that evaluation. A representative will be following up with you directly to continue discussing your case.

Rated 1 out of 5 stars

If I could have given a negative number…

If I could have given a negative number I surely would have. The service given is never on a timely matter, but if they want something it needs to be done right away. As far as helping to reduce your tax dept, you might as well go direct to the IRS and speak to someone there. These people were all in to get your money and pretend they are helping you.

7 May 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Tami and thank you for your review. We have forwarded your case to our Quality Assurance team for further review. Once our team has reviewed your account in full a representative will be reaching out to discuss your case details and address any outstanding questions you may have in regards to the outcome of your case and over all service. We appreciate the opportunity to connect with you directly and look forward to connecting with you soon.

Rated 5 out of 5 stars

Scam

Pushed service I didn't need, gave refund

26 April 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello. We want to assist you in anyway we can but we are having trouble locating your account since the review was left under the username "S S". Please respond to our request for information through Trust Pilot or email us directly at joshua.jurado@taxrise.com.

Rated 5 out of 5 stars

I've been working with TaxRise for over…

I've been working with TaxRise for over a year. For me the biggest benefit has been having a team of professionals representing me against the IRS. The emotional stress is gone. The fee is so reasonable for the service and peace of mind you get in return. I highly recommend them.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

TaxRise is an excellent service working to help people file & pay back taxes!

TaxRise is an excellent service working one on one with clients. My first contact Katie Lee is like an angel so encouraging, caring and helpful. I am now working with Jillia Beckwith and we are going through the 6 years and all the documentation step by step. She also is so encouraging and helpful. This situation has gotten me so depressed for the last 6 years because it has been an overwhelming situation. I believe in filing my taxes and paying any debt I owe. So this means more than I can express!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy I was refunded

I initially had a very frustrating experience and felt misled, but I want to update my review to reflect that the company did process my $500 refund after I requested it.

That being said, I do think it’s important for others to understand what services are being offered and at what cost. In my case, I was looking for help with an Offer in Compromise, but the fees quoted were around $5,000, which was not affordable for me. I was also informed about a “Currently Not Collectible” (CNC) status option, which is something individuals can often request directly from the IRS on their own without paying high fees.

From my experience, the process typically starts with an upfront fee (around $500), so make sure you fully understand what you are signing up for before making any payment.

I appreciate that they honored my refund request, but I strongly recommend that others do their research, ask detailed questions, and consider contacting the IRS directly before committing to any service.

29 April 2026
Unprompted review
TaxRise logo

Reply from TaxRise

Hello Stephanie. We have multiple accounts with the same name associated with your review. In order to locate your case and assist you please respond to our request for information or provide your case information to us directly by sending an email to joshua.jurado@taxrise.com. We look forward to hearing from you.

Rated 5 out of 5 stars

I would love to say that Taxrise has…

I would love to say that Taxrise has done me an amazing job. They have made my life so much easier they took everything of my mind. Aaron Gonzalez was amazing. I love that man more than anything in this world Taxrise and Aaron Gonzales has done me an amazing job. Thank you you guys you guys are a blessing Brenda spencer

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Truly a fantastic company and a real relief!

I can not believe how much of a relief this company has brought! Working with Amanda M was such a delight! She was very upfront, the whole company is, and she treated me with respect and understood what my husband and I were going through and have been through! Tax rise was so responsive and continuely contacted us with updates, which was very appreciated! The payment was well worth what this company was able to do for us! And again, Amanda M was so fantastic! I can breath for the first time in a long time!!! I will recommend her ANY DAY! Thank you thank you thank!!!!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Very understanding

Very understanding, knowledgeable, and helpful. They saved us from a long and burdensome battle. Payment options, while never easy, were fair, reasonable, and manageable. Thank you, Tax Rise Inc.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Etic was exceptional with information…

Etic was exceptional with information and making sure client understands everything. She makes sure the client is satisfied with the help she offers and right choice that best fits the clients needs. She really deserves 10 stars

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Taxrise just literally saved my life

Taxrise just literally saved my life! Kate was literally an ANGEl! Great customer service and very helpful in every way possible! I would recommend Taxrise and Kate to anyone. Thank you I appreciate you Kate and Taxrise.🙏

21 April 2026
Unprompted review

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