Hi my name is Mariyan Parushev and I want to complained about this very unprofessional and lies company which is a call Taxback So I scrolled in the internet and I see they advertise which say... See more
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⭐⭐⭐⭐⭐ I am very pleased with the tax refund I received this year through Taxback Ireland. Even with the recent changes Revenue made to the overall process, using Taxback's services made everything st... See more
Lisa has helped my husband and I with our tax returns over the years. We recently put a friend in touch with her and he experienced the same excellent service. We find Taxback.com super efficient in a... See more
Company replied
I have been working with Lisa for the last few years and she was always very professional and helpful. I will continue to cooperate with her as she is always trying to help making sure your Tax is r... See more
Company replied
Company details
Written by the company
No one should overpay tax! Many people pay too much tax because they don’t understand their entitlements. Our ISO 9001 certified team of tax experts are dedicated to helping you file fully compliant returns and ensuring you claim back any overpaid tax, guaranteeing peace of mind and more money in your pocket. With 20+ years of experience and over 1 million taxes filed, our team will respond to your queries promptly with the same professionalism and integrity we use to do your taxes.
Contact info
IDA Business & Technology Park, Ring Road, Kilkenny, Ireland
- +35318871999
- info@taxback.com
- taxback.com
3.2
Average
996 reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
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Top, top class.
Absolutely fabulous and truly professional in everything these guys do. Top class. 🤜🤛👊👏👏👏
1 February 2024
Unprompted review
Reply from Taxback
Hi John, Thanks so much for taking the time to leave us this review. We are delighted you considered your experience with us 'Top Class'
Looking forward to working with you again in the future, All the best, The Taxback Team
Zero stars
Wouldn’t even give them a star if that was a choice. I started an application, they hadn’t even received my T4 certificate from Canada yet. My “tracker” said I owe a fee, so they advised via live chat I owe the CRA money plus a fee to them - not sure how they know I would owe money if they didn’t ask any further questions nor did they receive the correct documents?
They also state you will receive a free estimate before anything is proceeded with, which I never received. After I protested this, they updated the “tracker” (backdated it!!) to show there was money owing!!!
They ask you to sign paperwork with them signing them as your attorney up front, in the first stages of signing up - don’t be stupid like me and do this! They will not take your personal situation into account at all and do nothing to charge a huge fee.
ABSOLUTE SCAM!
1 February 2024
Unprompted review
Reply from Taxback
Hi Brittany. Thank you for taking the time to share this experience with us. We will take your feedback on board and continue to do our best. In the meantime, If you would like a member of our expert team to further explain any area of the process you don't fully understand, you can reach out to your account manager with this request and they would be happy to assist you. All the best, The Taxback Team
User friendly
30 January 2024
Unprompted review
Reply from Taxback
Hi Ronnie, Thanks so much for taking the time to leave us this review, Im delighted to hear you enjoyed your experience!
Looking forward to working with you again soon, All the best, The Taxback Team
Taxback.com is the best company very…
Taxback.com is the best company very convenient no stress and fantastic service
29 January 2024
Unprompted review
Reply from Taxback
Hi Evans, That is so great to hear! Thanks so much for taking the time to leave us this review. We are delighted to hear you found our service stress free!
Looking forward to working with you again soon, All the best, The Taxback Team
Really unprofessional and disappointing…
Really unprofessional and disappointing for an Irish Company. Since the company headquarters is practically local I decided I'd go with Taxback. Initially the automated system was efficient, updating my revenue account to act on my behalf. That is where the efficiency ended, it's been two months of nothing, Taxback would not answer phone calls and do not reply to emails. Only for the Live Chat I felt like I've been totally scammed. Live Chat is the only way any information can be received and at that they are very limited in what can be done. Such a waste of my time, I went with Taxback to assist with speedily completing my tax return as I had limited time but now I've wasted twice as much time as I would have completing the return myself.
This is not the way a professional company should handle new business or any business for that matter. Manage customer expectations, if you think there will be a delay in processing the application, communicate it, don't leave a customer for two months with nothing.
26 January 2024
Unprompted review
Reply from Taxback
Hi Dawn, Thank for so much for taking the time to share your experience with us. We will take your experience on board and continue to do our best, and constantly improve. Unfortunately, the process can take a little longer during the January rush, especially when documents have to be requested. I hope you were happy with your refund result. If there is anything else you would like to discuss you can reach out to your account manager. All the best, The Taxback Team
Great customer service,they do…
Great customer service,they do everything for you and price is great, really 😃 great
22 January 2024
Unprompted review
Reply from Taxback
Hi Kim. Thanks so much for taking the time to leave us this review. We are delighted to hear you enjoyed our service!
Looking forward to working with you again in the future, All the best, The Taxback Team
Taxback is an excellent company
Taxback is an excellent company. Fast, efficient service. I was looked after by Nina Velikova and I couldn't recommend her more. She was thorough and excellent to deal with. Looking forward to working with this company in the future.
18 January 2024
Unprompted review
Reply from Taxback
Hi Maire, Thanks so much for taking the time to leave us this review. We are delighted to hear you had such a great experience with Nina, I will be sure to pass this great feedback on!
Looking forward to working with you again soon, All the best, The Taxback Team
terrible AVOID
terrible - do not use this company. I made an enquiry only a year ago. They ended up harassing me and then I find out they linked themselves to my revenue ago which I never gave permission for. Bizarre. Do not use this company or even make an enquiry with them.
14 January 2024
Unprompted review
Reply from Taxback
Hi Noelle,
Thank you for taking the time to leave your feedback with us.
I have sent a request for more information so a member of our team can reach out to you and explain in more detail how and when you permitted this, and how to remove it if you wish to do so.
All the best,
The Taxback Team
Great Service
This company is fantastic and so helpful each year. Fast and prompt service. Highly recommend.
Ann
11 January 2024
Unprompted review
Reply from Taxback
Hi Ann, Thanks so much for taking the time to leave us this review & thank you for your continued support. We are delighted to hear you enjoyed our service!
Looking forward to working with you again soon, All the best, The Taxback Team
Reply from Taxback
Hi WIn, Thanks so much for taking the time to leave us this review. We are delighted to hear you enjoyed our service!
Looking forward to working with you again soon, All the best, The Taxback Team
Using taxback for years excellent…
Using taxback for years excellent service
20 December 2023
Unprompted review
Reply from Taxback
Hi Jim, Thanks so much for taking the time to share this review with us. We really appreciate your continued support! If there is anything else we can do to support you please do not hesitate to reach out. Looking forward to working with you again in future. All the best, The Taxback Team
Absolute scam
Absolute scam. If your tax return is less than €94 they charge you 50% of your return, as well as handling fees and then the cherry on the cake when you finally get your pitiful amount back? They charge you €7.50 to send it to you. Avoid at all costs.
4 December 2023
Unprompted review
Reply from Taxback
Hi Sinead, Thank you for taking the time to share this experience with us. A member of our team has looked into your specific situation, and we will take your experience on board and continue to do our best to be as clear as we can regarding fees. If there is anything else we can do to support you please don't hesitate to reach out. All the best, The Taxback Team
Efficient and not too pricey
22 February 2023
Unprompted review
Reply from Taxback
Hi Conor, Thanks so much for taking the time to leave us this review. We are delighted to hear you enjoyed our service!
Looking forward to working with you again soon, All the best, The Taxback Team
International Split Pay Complications
I found it very difficult to get Taxback.com on the telephone. I wanted explain my international split pay so my Belgian tax return was submitted correctly. I hope to get everything resolved tomorrow. All resolved today.
16 November 2023
Unprompted review
Reply from Taxback
Hi John, Thank you for taking the time to share your experience with us. I am glad to hear your difficulties were resolved! If there is anything we can do to support you further please do not hesitate to reach out, All the best, The Taxback Team
Disgraceful service
Disgraceful service. We’ve been trying to get in touch with someone over the phone and via email for a week without a response. It’s a completely standardized service so all you really do is fill out a digital form but if you’re unclear about something or have a question you’re out of luck. Either try and do your taxes yourself or find another service but stay away from taxback
8 November 2023
Unprompted review
Reply from Taxback
Hi Joans,
Thank you for taking the time to share this experience with us, I have sent you a request for more information, can you please share this with us so a member of our team can support you further?
All the best,
The Taxback Team
Really good service
Really good service. Fast and to the point. I used them after leaving Ireland, and their expertise was truly beneficial. Thanks again to Alexandra & the wider team.
1 November 2023
Unprompted review
Reply from Taxback
Hi Augustin, Thank you for taking the time to leave your feedback with us,
I am delighted to hear you had such a great experience with us, I will pass your feedback to Alexandra & the team!
If there is anything we can do to support you further or in the future please do not hesitate to reach out!
All the best,
The Taxback Team
You will regret this.
They are just requesting P21 balancing statements which you can do yourself in 5 minutes. I was stupid enough to approach them for a capital gains issue for which they were well paid but they say they got a signature on a power of attorney for 4 years to do the P21 balancing statements which wasn't relevant to my request. They charge a handling fee that is a significant percentage of the value of the return to give me back my own money after they claimed it in addition to their exorbitant fee for the service. They disobeyed my written direction and argued when subsequently removed as agent, so once they have their claws in you, you're in for a stressful time getting away from them.
1 November 2023
Unprompted review
Reply from Taxback
Hi Stephen, Thank you for taking the time to leave your feedback with us.
I have sent a request for more information so a member of our team can look into your situation.
All the best,
The Taxback Team
They were very polite and kept me…
They were very polite and kept me updated every step of the way.
2 October 2023
Unprompted review
Reply from Taxback
Hi Zhenigue, Thank you so much for taking the time to share this review with us.
We are so happy you had such a great experience working with our team!
We look forward to working with you in the future, if you need anything between now and then please do not hesitate to reach out. All the best,
The Taxback Team
Taxback kept me updated throughout my…
Taxback kept me updated throughout my tax experience even if the process took a number of months.
27 October 2023
Unprompted review
Reply from Taxback
Hi Aidan,
Thank you so much for taking the time to share this review with us.
We are so happy to hear you valued the customer service.
We hope to work with you again in the future & if you need anything between now and then please do not hesitate to reach out.
All the best,
The Taxback Team
I had a great experience with the…
I had a great experience with the company, especially with Alexandra Laza, who really helped me to get my taxes back. She was really helpful, and kind and answered all my questions when I needed explanations.
I highly recommend.
26 October 2023
Unprompted review
Reply from Taxback
Hi Blanca, I am so glad to hear that you had such a great experience with us! We really appreciate you taking the time to leave this review and if there is anything we can do to support you in the future please do not hesitate to reach out. All the best, The Taxback Team
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