Taurus Logistics Ltd Reviews 

Great communication and always responded to all questions quickly. Great team Thankyou

Had a great experience using Taurus. The team was most helpful and walking me through the process. Fees were reasonable and all arrived on time and intact. I would use Taurus again without question. Thanks to all.

Used Taurus Logistics NZ to ship my CRX from NZ to Australia and couldn't be happier. Barbara Redway was extremely helpful, assuring, and incredibly responsive throughout the entire process. She made what could have been a stressful experience feel very smooth. If I ever need to import a car again, I’ll definitely be using them. Highly recommended!

It was great dealing with Barbra who helped me out.
There was a lot of paperwork but she explained things very easily.

Sugandi was great and answered all my questions with prompt answers

EDITED AFTER RESPONSE.
you were not in contact with us a few times a day. Josh had to escalate to you Richard and HE called you! Our feedback in 100% accurate no need to explain more.

Review: Poor communication, currency and unprofessional conduct
Rating: ⭐

While our experience with Taurus Logistics started well in NZ, it deteriorated completely once the boat reached Australia.

The main issues:

Zero Proactive Communication: Once the boat landed, it was total radio silence. We had to constantly chase the Australian team for every single update. They either didn't understand the Australian customs process or simply didn't care to follow up.

Pricing & "Extra costs ": Check your line breakdowns carefully. We were also quoted in NZD but charged in AUD, Hmmmm Other reviews suggest this is a recurring pattern.

Unprofessional Conduct: We were accidentally CC'd into an internal email where our move manager (Sugandi) described us as "not easy to deal with" to the port. This was incredibly unprofessional given we were simply trying to get the information they failed to provide.

Contrast: We moved our furniture and our dog through Crown Relocations at the same time; they were professional, respectful, and proactive—the exact opposite of our experience here.

Recommendation: Look elsewhere! Or be prepared to do all the follow-up work yourself.

Barbara Redway

In New Zealand, Taurus’s communication was generally good. For most of my queries, I received swift responses. However, there were several issues that left me dissatisfied. The dates for dropping the car at the port were changed multiple times, which resulted in me having to pay daily storage charges for almost a week. In addition, the quote I received in New Zealand was not complete, as some items were missing from the original list.

My experience with Taurus in Australia was more disappointing. Communication did not meet expectations, and I was required to pay additional charges for items that were not included in the original quote. Although Taurus arranged for the car to be dropped at the garage, no one informed me about the car’s arrival. After waiting four days without any update, I had to contact Taurus myself to find out where my car was. Overall, it took approximately seven weeks for my car to be transported from Auckland to Sydney, which was longer than expected.

Very professional outfit. Communication was very prompt and any change to shipping schedule notified to us immediately. Importunately the companies they worked with in overseas ports were equally efficient.
Our overlanding trip with 2 vehicles to Europe and Africa was made so stress free I would have no hesitation on using them again.

Hayley was great to deal with and made the whole process of importing a classic car from Aussie very painless.

Had a great experience with Taurus thus far booking my car from the UK to Australia. They were the one company who gave a more or less all inclusive price which was the lowest too. Couldn’t be happier and cannot eat until my car arrives in Aus.

Dealing with Barbara has been a truly delightful experience! So helpful and knowledgeable and nothing was too much trouble! Highly recommend.

Highly recommend to anyone trying to use Rover, Taurus made the experience easy and did all the work for us.

Good communication, clear instructions made the process easy
cheers Mark

We used Taurus Logistics for the NZ end of shipping our four motorcycles from KL, Malaysia to Wellington. Their quoting was accurate, communication was very good and instructions clear. The process was very clear. I would recommend Taurus to motorcyclists and anyone else importing into NZ.

Taurus Logistics excelled in challenge of shipping my car over from Australia to the UK with super challenging time frames.

Nathaly was outstanding, she went above and beyond with exceptional friendly customer service!

Highly recommend this company!

Absolutely brilliant. Couldn't speak any higher of the team.

Excellent experience