Taskrabbit Delivery (formally Dolly) Reviews 

4,392
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,641 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and helpers for being extremely polite, highly efficient, and handling heavy items with great care during the moving process. Many consumers note that team members arrive promptly on time and complete assigned tasks smoothly, making the entire procedure wonderfully pleasant and reliable. However, some customers also noted frustrating challenges regarding last-minute scheduling changes and significant difficulties reaching customer support when unexpected issues arose. Other reviewers mentioned that delivery drivers occasionally arrived quite late, failed to provide proper notifications, or left packages unattended outside without ringing doorbells.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are often prompt, polite, and very careful... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported significant delays,... See more

Product

Consumers find product experiences to be mixed, reporting both helpful handling and significant issues. While... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers note that it is difficult to reach support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t choose Taskrabbit, it chose me! Purchased items from the Container Store for delivery to me. Items were delivered late next afternoon. I would have preferred the delivery person rang my... See more

Rated 4 out of 5 stars

My helpers were 10 out of 10, however planning, scheduling and customer service that went with that was lackluster. Initial Customer service was responsive but the minute it was looking difficult t... See more

Rated 3 out of 5 stars

The delivery person arrived at my condo building on time but did not seem to want to bring the delivery, which consisted of multiple heavy items up to my unit. This surprised me because I recall the T... See more

Company replied

Rated 5 out of 5 stars

Omari was absolutely fantastic during the whole process. Communication was great, both over text and in person. He is polite and considerate plus he knows what he’s doing and gets straight to work get... See more


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,392)

2,485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best team ever

The movers were really amazing! I would suggest them to anyone. They were thoughtful and got so much done so quickly. I couldn’t ask for better help moving alone.

21 August 2026
Rated 3 out of 5 stars

Adequate not great delivery

The delivery person arrived at my condo building on time but did not seem to want to bring the delivery, which consisted of multiple heavy items up to my unit. This surprised me because I recall the Task Rabbit tool asking if my building had an elevator. Because of his reluctance I had concerns that he may not exercise proper care in moving the items if I insisted that he do so. As a result, I unloaded and moved the items myself.

21 August 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi there! We'd like to hear more so we can look into this for you. To email our team visit help.tr.co (http://help.tr.co) and click the "Contact Us" button.

Rated 1 out of 5 stars

Terrible useless part of the app

The task never populated on my list. The guy was late and didn't want to be there. He couldn't cancel. I couldn't reschedule. He left an hour early but I was charged for whole time even though I ended up doing job myself. I asked for refund and never received one. Terrible service, Terrible tasker. I should have just used the task rabbit service.

21 August 2026
Rated 1 out of 5 stars

AVOID. Truly abysmal with most shame

Truly abysmal.

Avoid at all costs. I’ve never actually bothered to write a review before but my experience today, and ongoing experience as it’s not been resolved, has been pathetic.

The place I needed to deliver to (Salvation Army as I wanted to donate all my furniture) was unfortunately closing earlier than usual so I needed the the Task Rabbit team to deliver the early side of my requested window. The support team on email (no number provided) said I needed to reach out to the task rabbit themselves. I sent them a message staright away and received a call 90 minutes later.

They said they couldn’t change the time I said in that case I will need to change the delivery address as the one I’ve given is going to be closed. I was told on the phone that they would sort that when they arrived.

One staff member shows up on time the other arrives completely outside of the window I requested and not even in the window of allotted work time. The first staff member couldn’t work without the other.

When he arrives the second calls to change the delivery address and the office says it can’t be changed as the job has started.

Task Rabbit have said it’s not their fault and taken the full $635 for doing no work and offering no solution.

They offered me $20 dollars when I explained that basically I did everything they communicated and that they weren’t even in the agreed time to work.

To top it off they have taken the $635 from my bank account twice. Still nobody will talk to me on the phone.

These are a terrible company avoid at all costs.

26 August 2026
Unprompted review
Rated 3 out of 5 stars

Delivery time changed

Delivery time changed, which I was fine with, but the delivery driver said he wasn’t aware. Taskrabbit called me and asked if the time could be changed.

Delivery truck was dirty inside and furniture wasn’t covered

22 August 2026
Rated 5 out of 5 stars

Fully ready, willing, and able

Fully ready, willing and able to perform the job, great communication, very friendly, pleasant and agreeable. I had full confidence that the job was in good hands as soon as we met. I would definitely use them again, and recommend them to everyone I know who needs similar work done.

22 August 2026
Rated 5 out of 5 stars

Easy pickup and delivery!

The team that helped me was very professional and courteous. They made it look easy to move a heavy stone tabletop. They had their own moving blankets and straps to secure it.

14 August 2026
Rated 3 out of 5 stars

The IKEA furniture assembly took much…

The IKEA furniture assembly took much longer than expected, which resulted in significantly higher costs. I would have appreciated it if the assembler had been more experienced with IKEA furniture, as this likely would have made the process more efficient and less expensive.

18 August 2026

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