Taskrabbit Delivery (formally Dolly) Reviews 

Great experience. Great people.

Kept me updated when initial driver declined the job.
The delivery driver that then accepted the job could not have been nicer and was on time.

Before I start, I want to make it very clear that my helper was amazing, and this review has absolutely nothing to do with him. He arrived exactly when he was scheduled to at 8:29 AM and was professional and helpful throughout the entire process. I was told that the main person had instructed him to be there at 8:30 AM, but he had not been informed that the job had been pushed back. I was also told that this was not the first time something like this had happened.

Unfortunately, the main person assigned to my move was an entirely different experience. He was scheduled to arrive at 8:30 AM but did not show up until approximately 12:30 PM. Because my helper had another job scheduled afterward, I ended up having to pay him extra due to the delay, which was an additional and completely avoidable expense.

I only had one day available to get everything moved, so having my move pushed back until almost 5 PM was extremely stressful and disruptive. I repeatedly asked when the main person would arrive, and the communication made it seem as though the delay was somehow my fault, when I later learned that he had scheduled another job before mine.

I had also paid for two people and made it very clear beforehand that I needed two people for the entire job. Instead, we ended up having to wait even longer while he went to pick up his uncle. His uncle was actually very kind and professional, but the main person’s attitude throughout the day was incredibly rude and uncomfortable. He was frequently huffing and puffing, rolling his eyes, barely acknowledging me, and walking away while I was speaking to him. At one point, I asked if I could add something to the move. He did not say anything; he simply dropped the bag and walked away. This was the general attitude throughout the entire experience.

My mother and I were honestly shocked by how uncomfortable the situation became. I also overheard him speaking negatively about us and complaining about how much stuff we had. I’m moving — of course I have a lot of things. That is literally why I hired a moving service.

There were also items that were not completed because I was told they were “not his responsibility,” despite my understanding of what I had paid for. On top of everything else, I overheard conversations involving inappropriate/crude comments that made me extremely uncomfortable in my own home.

Overall, this was one of the worst customer-service experiences I have ever had. The delay, lack of communication, attitude, and behavior were completely unacceptable. I would never use this service again, and I strongly recommend that management address this employee’s conduct and the way jobs are being scheduled.

Again, I want to emphasize that the helper who arrived on time was wonderful and professional. My issue is specifically with the main person in charge of my job and the way the situation was handled.

Movers broke my TV by horribly packing. Why would you put a TV at the bottom and heavy boxes on top when I called? They said that they couldn’t provide me any refund for the TV on a claim so I’ve escalated it to the specialist department. I’m expecting a full refund for the service due to breaking a 65 inch flatscreen

Good guys showed up to move. However, I could never log into your app or website after booking. Reset password never sent me a link too.

The delivery service was on time and worked very efficiently. We couldn't have been happier with our experience.

Horrible, second time I booked a Tastabbit and people didn't show up. Had to move apartment alone...last time EVER to use Taskrabbit...scam

My order was delivered on time on the day promised. Delivery staff was friendly and helpful.

Great delivery service! I especially appreciated the communication of delivery status and the driver was very professional.

Great team. They were on time, careful, and friendly.

The Delivery Drivers removed all of the drawers from our expensive dressers that we purchased in our living room in order to make it easier for them to carry the dressers to the 2nd floor of our house. After carrying the drawers upstairs when reattaching them, The drivers damaged the hardware on the putting the doors back ins the dresser. One of the dressers is completely inoperable and I can barely open the doors. Called the drivers multiple times to fix the issue and they never came back out to our house to fix them. I will be submitting a damage claim through Pottery Barns insurance company as all of the dresser drawers were in operating condition prior to us leaving the store and we spent over $2000 on this. Shitty experience all around with this company and waste of my time and money.

The guys were super quick and careful, helpful and professional. They moved my large console in minutes. Highly recommend

1. Two helpers requested but only 1 helper showed up
2. Helper was ~3 hours late to drop off time
3. Helper did not properly communicate arrival time. Once stated a 10 min ETA but didn't arrive for another hour.
4. Packaging on item damaged (holes punched into the box) during move into unit
5. Highly uncompetitive rate ($108) given quality of service listed above

Easy to book. Process was communicated clearly. Staff was professional and polite.

I managed to move, and the movers themselves were helpful, but my original choice of truck was swapped to a van last minute (because they had no availability), with no credit back for the inconvenience. They also fail to disclose that tip will be asked at the end of the move

I paid for in-home delivery with IKEA. The Tasker had to leave my delivery in my hallway, not the room requested because he could not figure out how to make it work. It was a little disappointing since other deliveries had been made with the same materials to the space that I requested. He did not seem to be able to think beyond bringing my delivery through my front door. Even that seemed like it was a bit of a challenge.

quickly responsive to my techinical/app questions, very friendly, professional, and careful tasker.