Tapnshower Reviews 2,362

After 5 days products were a no show. Sent enquiry which was ignored, after further 5 days I sent another enquiry seeking the missing items. This too was ignored. I have since ordered from an alternative supplier which arrived next day. Currently trying to get refunded. Ill keep you posted on how that goes.

After waiting for over 2 weeks for my order to be sent, I’ve cancelled and requested a refund. No one is replying to my email, the phone line is unavailable, the online chat is only short hours. It looks like a scam.

Not sure if it’s a general issue and they are closing down, but I strongly recommend not using this supplier to ensure that you don’t have your monies stolen.

AVOID THIS COMPANY !!! SCAM!!
PAID AND PLACE A ORDER OVER 4 WEEKS AGO AND STILL HAVE MY MONEY, CALLED THE HELPLINE AND GET A REPEATED MESSAGE INFORMING TELEPHONE IS FAULTY, THIS COMPANY HAS HAD THE SAME TELEPHONE MESSAGE FOR TWO WEEKS, WHAT BUSINESS HAS NO TELEPHONE LINE FOR TWO WEEKS??!! THE TELEPHONE MESSAGE THEN TELLS YOU TO USE THE LIVE CHAT ON WEBSITE, GUESS WHAT, THAT DOES NOT WORK EITHER!! I HAVE TRIED EMAIL, STILL NO RESPONSE!! THIS IS A SCAM COMPANY!!

UPDATE!!!!
After wasting over 4 weeks of my time waiting for my delivery and having to leave this review to even get a reply. Tap n Shower have still not rang me or emailed me, despite saying they would on their reply to this review. Instead they have just sent me a refund without any communication or email detailing why?!!

Gobsmacked, completely wasted my time and cost me money. I only hope they spend any profit they might make on a telephone system which works, how a business can have a telephone or live chat which does not work in this day and age is crazy!!!. There is only one conclusion, they must have so many complaints and issues, they do not want to care or to resolve issues, except when you leave a bad review!!

FINAL UPDATE - 28th February 2025
When Tap 'n' shower failed to deliver on a item which had been on order with them for 4 weeks, with their phone lines and chat not working now for over 3 weeks. You will be please to know I am finally receiving my item on Monday from a new supplier. The new supplier order my item from Manufaturer Hangrohe who denied their is issues with supply, hence a few days later I have my item. So Tap 'n' Shower kept my money for 4 weeks with no communication, no phones working and not live chat working, then finally communicate with me via Trustpilot as I left a bad review. THIS COMPANY IS USELESS, YOU MAY NOT GET YOUR DELIVERY - DO NOT BUY FROM THEM !!!

I guess their telephone lines are still not working??!!
#Tap'n'shower

Bad experience
I placed an order for a bath on 2 November. The email confirmation said nothing about the delivery date. It’s been 2 weeks now and I have not received the order. The phone line is “having technical issues”, for 3 days they have been ignoring my emails and have been ignoring my requests via chat option. Never again I will deal with them and will take a further action

I've been waiting a month for a order placed mid October.
After 2 weeks I was told that there was "a delay in production due to materials", but I should get my item by the end of the following week.
When that didn't happen it was because the order was unfortunately lost by the delivery carrier! An urgent replacement was ordered and would be with me Monday.Its now Thursday and no sign of my order.

My shower hasn't arrived and customer service is non-existent. I ordered a shower 10 days ago and not only has it not arrived but it appears not to have even been despatched. I'm starting to think this is a con- they have an automated email response to queries but dont follow up, their phone line is suffereing 'technical difficulties' and their live chat just leaves you waiting indefinitely with apparently '1 person before you'. I'm now going to ask for a refund through my credit card as I think this is quite possibly a scam.
Their response to my review is extremely misleading. The delivery address was to a permanently managed reception desk and it simply didnt arrive- the tracking repeatedly said that the item had not been despatched. Also, I left the live chat because there had been a very long pause since I'd had any response. Prior to that I had been waiting 20 minutes for the '1 person before you' to resolve their issue. I have now been told that I will receive a refund within 10 days- different to what they're saying below so I have bought the same item elsewhere for the same price and a 2 working day delivery already confirmed.

Price competitive, service was excellent. We had a problem with tap handle contacted Amelia at customer services she sorted it immediately and replacement was received next day.
Could not have asked for better customer service, thank you.

I bought an item from this shop over shopify on 13th of October however I haven't recieve it yet. It's been 16 days and there is not even an update about the item.
I send an email and I just got response after 10 days, on 23th of October as follows:
`Your request (82926) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
This email is a service from Tap N Shower. Delivered by Zendesk`

And now I'm still waiting for an update for this item.
And there is a silly tracking method over shopify application but suprisingly item is not displayed there anymore. I'm required to fill a form again. Just another method to delay the customer. I will do it too.
Item I bought:
Armitage Shanks Septa Pro P2 Pneumatic Metal Small Flushplate - Stainless Steel - S0860MY

Order number : 65222

Great Price, order arrived as promiced. Happy with the service.

Do not use this company, you will not receive your item

Ordered a Gerberit Flush plate over 10 days ago, phone line doesn’t work, apparently caused by a global issues effecting phone system.
Used the messenger service and asked I could expect delivery, assured it would be yesterday and I would be contacted by delivery company…no sign!!
Contacted again through messenger, to be told warehouse haven’t dispatched item, asked for a full refund, apparently it will take between 5-7 working days!!
Worst company I’ve ever dealt with for customer care…avoid like the plague.
They should learn to provide refunds as quick as they are in taking money!! Horrendous service

Nightmare. They took payment for my online order of a product that was showing in stock but as it turned out it wasn't. They offered a refund due to lengthy delivery time. But since then it has been impossible to get in touch with anyone to put the refund through. The phone lines don't work. There is just a message saying they have a technical problem and to email or use their online chat. The phone message hasn't changed for over a week. Emails are not responded to. Online chat doesn't work. I just want the refund they offered but they make it impossible to get it.

Had a fantastic experience when an issue arose on a showerhead purchased one year ago. TapNShower fully managed liaising with the manufacturer to arrange for a replacement to be sent. Huge appreciation to Amelia for keeping me up to date on the whole process.

Placed an order that was showing as in stock with a delivery of 4 days. Not arrived and tried and failed to get any response from company by phone (either dont work or left messages), chat bot (never get a response from an agent), email (two different addresses no response)

My order is supposed to be here today - was supposed to be in stock. I still have no shipping information and it's impossible to contact them on the phone. Update to say I finally got someone on the phone today and he was really helpful. Order is apparently coming on Tuesday next week.

Product was easy to find on the website and the price the best we found.
Basin arrived on time and damage free
Looks lovely now it's been fitted

All good and no problems with order.

Great product and speedy efficient delivery

An absolutely heavenly experience from start to finish! Ordering my shower equipment felt like joining an exclusive luxury club where everyone’s mission is to make you ridiculously happy. The website was so attentive in suggesting the correct products I half expected it to send a thank-you card signed in gold ink.

Delivery? Lightning would’ve had trouble keeping up. I barely had time to make a cup of tea before the doorbell rang and my shiny new shower kit arrived — perfectly packaged like a piece of modern art.

And a year later? Everything still works flawlessly. Not a single leak, squeak or drip — just pure, uninterrupted shower bliss. Honestly, if every purchase in life went this smoothly, I’d run out of things to complain about.

Very helpful
Good service