The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what... See more
Company replied
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution a... See more
Company replied
Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the w... See more
Company replied
Company details
Written by the company
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Contact info
4700 42nd ave sw, ste 430A, 98116, Seattle, United States
- 18775582646
- sales@tangocard.com
- tangocard.com
4.2
Great
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company
Terrible company. If you see someone using their services I would just go the other way.
17 April 2026
Unprompted review
Reply from Tango
Dear Daniel,
We’re sorry to see this feedback and understand that you’ve had a negative impression of our services. While the review doesn’t include details about what went wrong, we genuinely want the opportunity to learn more and see if there’s anything we can do to address your concerns. Please check your email from noreply.notifications@trustpilot.com, as we’ll need to gather some additional information there to better understand your experience and determine how we may be able to assist. Your feedback is important to us, and we’re open to continuing the conversation.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 04/30/2026:**
Hello Daniel, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Tangocard.com
Being able to get cards in bulk is so…
Being able to get cards in bulk is so very helpful to my nonprofit business!!
9 April 2026
Reply from Tango
Dear Ashley,
Thank you for sharing your experience with us. We’re glad to hear that your chat with the G2 team was helpful and that the issue was resolved clearly and efficiently using the reference ID to pinpoint the situation. Providing accurate guidance and dependable support is very important to us, and it’s great to know you feel confident having a place to turn to when G2-related questions come up. We truly appreciate your feedback and thank you for choosing TangoCard.
Warm regards,
Josh R.
Tangocard.com
Use this for compensating study…
Use this for compensating study participants. It's great that I can give them choices for the reward redemption that they want.
6 April 2026
Reply from Tango
Dear Emmanuel,
Thank you for the great feedback. We’re happy to hear that using TangoCard to compensate study participants has been a positive experience and that the flexibility of reward redemption choices has been valuable for you. Giving recipients options that fit their preferences is a key part of what we aim to deliver, and we’re glad it’s working well for your needs. We appreciate your trust and look forward to continuing to support your work.
Warm regards,
Josh R.
Tangocard.com
G2.ai - Survivor
Chat with G2 is wonderful and it actually resolves the problem with clear lineage by collecting reference Id and it is pointing out it perfectly. I am glad that there is someone where we can go to fix our problems reg G2.
8 April 2026
Unprompted review
Reply from Tango
Dear Harthika,
Thank you for sharing your experience with us. We’re glad to hear that your chat with the G2 team was helpful and that the issue was resolved clearly and efficiently using the reference ID to pinpoint the situation. Providing accurate guidance and dependable support is very important to us, and it’s great to know you feel confident having a place to turn to when G2-related questions come up. We truly appreciate your feedback and thank you for choosing TangoCard.
Warm regards,
Josh R.
Tangocard.com
Tango Timmy knew that I needed a real person and he got me one.
I was so confused about what to do that when I told Tango Timmy about my problem, he connected me to a real person Johanna D. Who was so patient with me and was absolutely wonderful. Taking me step-by-step slowly and resolving my problem so that I could use my $35 to get an Amazon gift card. I actually was able to follow her directions and get the $35 deducted from my Amazon balance tonight. I was ready to give up and I am so thankful. that robotic tango Timmy got me to a real person before I just kept crying and gave up. Thank you so much.
8 April 2026
Unprompted review
Reply from Tango
Dear Jane,
We’re so glad to hear about your experience and truly appreciate you taking the time to share it. We understand how overwhelming and frustrating things can feel when you’re unsure what to do, and we’re very happy that Tango Timmy was able to connect you with Johanna, who took the time to patiently guide you step by step. It’s wonderful to know her support helped you successfully use your $35 toward an Amazon gift card and brought you some much‑needed relief. We’ll be sure to share your kind words with Johanna and our team—thank you again for trusting us and for your heartfelt feedback.
Warm regards,
Josh R.
Tangocard.com
The customer service PEOPLE are AWESOME!!…
The customer service persons I have spoken to have been really nice and willing to look at my situation and took care of it within minutes. AWESOME!!!
4 April 2026
Unprompted review
Reply from Tango
Dear Martha,
Thank you for your thoughtful review! We’re really glad to hear that our customer service team was kind, attentive, and able to address your situation quickly. Knowing that our team took the time to understand your needs and resolve things within minutes means a lot to us. We appreciate your feedback and your trust in TangoCard.
Warm regards,
Josh R.
Tangocard.com
Great experiece & trustworthy service
What made my experience so great? The product was easy to use, fast and simple.
6 April 2026
Reply from Tango
Dear Yara,
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found the product easy to use and that the process felt fast and simple—that’s exactly what we strive for. Feedback like this lets us know we’re delivering a smooth and reliable experience, and we truly appreciate your support.
Warm regards,
Josh R.
Tangocard.com
Extremely impressed
I've been extremely impressed with Tango each time I've worked with them to purchase over 1,000 gift cards at a time. The platform is straightforward and easy to navigate, the customer service is top-notch, and the rewards have given us no trouble. Thanks, Tango!
6 March 2026
Unprompted review
Reply from Tango
Hi Anna,
Thank you so much for the fantastic 5‑star review! We’re thrilled to hear that purchasing 1,000+ gift cards has been smooth, the platform is straightforward to navigate, our customer service has been top notch, and the rewards have worked without a hitch. Your feedback energizes our team and reinforces our focus on reliable, scalable reward delivery. We truly appreciate your partnership and look forward to supporting your next campaign. If there’s ever anything you need, our team is here to help.
Regards,
Maurice V.
Tangocard.com
A Wild Experience
I liked the way they answered my message quickly. But what I disliked was the complicated process to get your egift card and then to transfer the amount to the appropriate account. Very confusing.
17 March 2026
Unprompted review
Reply from Tango
Dear Maxine,
Thank you for sharing your feedback with us, and we're glad to hear that our team was able to respond to your message quickly. We also appreciate you letting us know that the process of claiming your e-gift card and transferring the amount felt complicated and confusing, as this helps us identify where we can improve the customer experience. To better understand what happened and provide any additional guidance you may need, we've sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details required to assist further. Please check your inbox (and spam folder just in case), and we’ll be happy to help you get everything sorted.
Warm regards,
Josh R.
Tangocard.com
Positive experience
My experience has been positive. The communication was excellent and my query was resolved promptly and effectively.
18 March 2026
Unprompted review
Reply from Tango
Dear Naffy,
Thank you so much for your 5‑star review! We’re truly glad to hear that your experience with Naffy was positive and that our communication and support met your expectations. Knowing that your query was resolved promptly and effectively means a lot to our team, as we strive to provide exactly that level of service. We appreciate you taking the time to share your feedback and look forward to assisting you again whenever you need us.
Warm regards,
Josh R.
Tangocard.com
Food is very good,the staff are very…
Food is very good,the staff are very helpful especially Stephanie,would definitely recommend a visit here.
17 March 2026
Unprompted review
Reply from Tango
Hello,
Thank you so much for your wonderful 5‑star review! We’re thrilled to hear that you enjoyed the food and had such a positive experience with the team — especially Stephanie. It means a lot that you took the time to share your feedback, and we truly appreciate your recommendation. We’re glad your visit was memorable, and we hope you’ll come back again soon!
Warm regards,
Josh R.
Tangocard.com
The ease of being able to use the funds…
The ease of being able to use the funds and the amount of choices to pick from.
12 March 2026
Reply from Tango
Dear Latasha,
Thank you so much for your wonderful review! We’re really glad to hear that you found it easy to use your funds and that you enjoyed having a wide variety of reward options to choose from. Providing a simple, flexible experience is exactly what we aim for, so it means a lot to know this worked well for you. We truly appreciate you taking the time to share your positive experience with us!
Warm regards,
Josh R.
Tangocard.com
Gift card expired 6-months after issued…
Gift card expired 6-months after issued date. No transparency at all and I was lead to believe that the funds on the card would not expire.
Update 3/19/26
I have received a customer service inquiry and am hoping my situation can be rectified.
Update 3/23/26
Customer service remedied my situation with issuing a new card. Be sure to check the expiration information very carefully. Funds are not good indefinitely.
14 March 2026
Unprompted review
Reply from Tango
Dear Nick,
We’re very sorry to hear about your experience, especially the frustration of discovering that your gift card expired six months after it was issued and feeling that the expiration wasn’t communicated clearly. We understand how disappointing this can be, and we appreciate you taking the time to share this feedback with us. We’d like to review your specific card details so we can better understand what happened and explore possible options. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather the information needed to assist you further.
Warm regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 03/18/2026:**
Hello Nick, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Tangocard.com
I couldn’t find any support on the Tango website
I couldn’t find any support on the Tango website. Using Tango Card in this way is not very convenient and honestly quite frustrating.
There is always a remaining amount of money that cannot be exchanged for a card because the available cards start from higher values. This means part of the balance simply cannot be used, which does not seem like a very practical solution.
14 March 2026
Unprompted review
Reply from Tango
Hi there,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration with navigating our support resources and with having a remaining balance that cannot be redeemed. We understand how inconvenient that experience can feel, and this feedback is important to us as we continue improving the platform. To allow us to look into your account and better assist you, please check for an email from noreply.notifications@trustpilot.com and reply directly so we can gather the necessary details and follow up accordingly.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 03/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Tangocard.com
Reply from Tango
Hi there,
Thank you so much for the fantastic 5‑star review. We're thrilled to know you had a great customer service experience, and we truly appreciate you taking the time to share it with others. Our team works hard to provide quick, friendly, and effective support, so feedback like yours means a lot to us. If you ever need anything in the future, we're always here and happy to help.
Regards,
Maurice V.
Tangocard.com
Unable to redeem reward
I got a reward through tango from a third party merchant. I was initially sent an email with a link to pick a gift card. They have a lot of merchants and options to choose from. I picked the one I want and the order was "approved" instantly. I get an email with a redemption link and a security code. I open the link and am prompted to enter my security code. It gives error. I try again from a different browser. Same error. I try from my desktop. Same thing. I contact "support" which is just an AI that asks the same question over and over again. I give them a run down of what's going on multiple times. Same answers and same solutions I've already tried. I keep trying the security code and eventually it goes through. I'm showed the "reward credentials" which is supposed to be the card number and pin. It's blank. I contact "support" again and am asked the same things and told the same things I was previously. After messing with the ai, I get a ticket number and told it will be 2 business days to hear back. I shouldn't have to wait 2+ days to get a digital code. Luckily I didn't pay for this gift card or else I'd be doing a charge back. With how many gift card merchants there are out there, take your business elsewhere if you want to get what you paid for.
10 March 2026
Unprompted review
Reply from Tango
Hi Aaron,
Thank you so much for taking the time to share your experience with us. While we’re glad to hear you enjoyed the variety of reward options, we’re truly sorry for the difficulties you encountered with the security code, accessing your reward credentials, and the challenges with our virtual assistant. This is not the experience we want for our recipients, and we appreciate you bringing these details to our attention. To help us look into your specific case and assist you further, please check for an email from noreply.notifications@trustpilot.com so you can securely share your information with our team. We’re here to make this right for you.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 03/13/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
New user support
I was relatively new to the service and was issued several cards from various companies - both virtual cards and physical cards. The support team helped me navigate how to activate them, check the balance and then finally close them. They were very clear and efficient.
9 February 2026
Unprompted review
Reply from Tango
Hi Martin,
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that our support team was able to guide you through activating your cards, checking balances, and closing them with clarity and efficiency. It’s great to know that your experience as a newer user felt smooth and well supported. We truly appreciate your five stars and are always here if you need anything in the future.
Regards,
Maurice V.
Tangocard.com
When I ran into an issue with my…
When I ran into an issue with my digital gift card, I called customer service and they resolved it right away.
24 February 2026
Unprompted review
Reply from Tango
Dear Eli,
Thank you so much for taking the time to leave us a 5‑star review! We're thrilled to hear that our support team was able to quickly resolve the issue you experienced with your digital gift card. Providing fast, friendly, and effective help is something we care deeply about, and it’s great to know your experience reflected that. We truly appreciate your feedback and are grateful you chose Tango Card!
Warm regards,
Josh R.
Tangocard.com
Alex, thanks for your help!
Alex provided just the help I needed when our Tango gift card email failed to arrive. He sent a new gift-card email, waited to ensure I received it, and explained how to access and procure gift cards to cover our refund. I'm very grateful for Alex and for Tango cards. 👍
19 February 2026
Unprompted review
Reply from Tango
Hello Deb,
Thank you so much for the wonderful review! We’re delighted to hear that Alex was able to help you get your gift card email quickly resent and ensure everything arrived safely. It’s great to know his clear guidance made the process of accessing and using your Tango gift card smooth and stress-free. We truly appreciate your feedback and the time you took to share your experience. If you ever need help again, we’re always here for you!
Regards,
Maurice V.
Tangocard.com
The agent was very kind and…
The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to an agent for help so I just chanced it and was grateful it worked out. A little disappointed I can't use the cards for certain types of purchases like gas, but I get it.
15 February 2026
Unprompted review
Reply from Tango
Dear Ria,
Thank you so much for your thoughtful review—we’re really glad to hear that our agent was kind, knowledgeable, and able to explain what was affecting your purchase and card status. We also appreciate your feedback about the automated system and understand how unclear it can feel when the option to reach an agent isn’t obvious. Your comments help us improve. We hear your disappointment about certain restricted purchase types like gas, and we appreciate your understanding of those limitations. We’re grateful you took the time to share your experience and are happy things worked out for you.
Warm regards,
Josh R.
Tangocard.com
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