The agent was very kind and knowledgeable about what was causing me to be unable to make my purchase and my card statuses. It wasn't clear from the automated system that I could choose to transfer to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When a colleague and I ran into issues truing to redeem the chosen gift card redemption information. We called the customer service and right away the agent was able to assist us. Knowing exactly what... See more
Company replied
The representatives, there were several, they all made their effort to help me resolve my issue. At the end, after being very polite and so patient with my many questions, I was granted the solution a... See more
Company replied
Live agent over the phone, made it their business to go above and beyond and help you with me with my issue. I had an issue where I had won a gift card a E gift card and I made a mistake and put the w... See more
Company replied
Company details
Written by the company
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
Contact info
4700 42nd ave sw, ste 430A, 98116, Seattle, United States
- 18775582646
- sales@tangocard.com
- tangocard.com
4.2
Great
571 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quick response and issue resolved
The quick response and issue resolved
15 May 2026
Unprompted review
Reply from Tango
Hello Tracy,
Thank you so much for your kind 5-star review! We’re thrilled to hear that our team was able to provide a quick response and resolve your issue efficiently. Delivering fast and helpful support is always our goal, and your feedback means a lot to us. We truly appreciate you taking the time to share your experience with Tango, and we look forward to continuing to support you in the future!
Regards,
Maurice V.
Tangocard.com
I had a great experience because the…
I had a great experience because the response time was quick and I had my problem resolved efficiently.
12 May 2026
Unprompted review
Reply from Tango
Hi there,
Thank you so much for your kind feedback! We’re truly glad to hear that you had a great experience and that our team was able to respond quickly and resolve your issue efficiently. Providing fast and reliable support is very important to us, and it’s wonderful to know we met your expectations. If you ever need assistance again, please don’t hesitate to reach out, we’re always here to help!
Regards,
Maurice V.
Tangocard.com
Reply from Tango
Hello Alexis,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had an excellent experience with our customer service team. Providing helpful, responsive support is something we truly care about, and your feedback means a lot to us. If you ever need assistance again, please don’t hesitate to reach out we’ll be more than happy to help!
Regards,
Maurice V.
Tangocard.com
Reply from Tango
Hello there,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you had a very good customer service experience with Tango Card. Delivering helpful, friendly, and reliable support is always our top priority. If you ever need anything else, please don’t hesitate to reach out. We’re always here to help!
Regards,
Maurice V.
Tangocard.com
Reply from Tango
Dear Rida,
Thank you for the great review! We’re delighted to know you had a positive experience with us. Your kind words mean a lot to our team, and we’re always here to help whenever you need us. Thanks again for choosing Giftcards.com—we appreciate you!
Warm regards,
Josh R.
Tangocard.com
They have a good customer service they…
They have a good customer service they help through email to get my lost info of the vitriol account
30 April 2026
Unprompted review
Reply from Tango
Dear Carolina,
Thank you so much for your kind 5-star review! We’re really glad to hear that our customer service team was able to assist you via email and help recover your account information. Providing helpful and reliable support is something we take great pride in, so it’s wonderful to know we made a positive difference in your experience. We truly appreciate your feedback and your support!
Warm regards,
Josh R.
Tangocard.com
They are beyond useless if you do…
They are beyond useless if you do indeed get through to a human eventually. Apparently nobody can help resolve my issue between the three different companies they are associated with feasting on my data.
15 May 2026
Unprompted review
Reply from Tango
Hello Shane,
We’re truly sorry to hear about your frustrating experience and understand how upsetting it must feel to not get the support you need. This is certainly not the level of service we aim to provide, and we want to make things right for you. To further investigate and assist, please check your email for a message from noreply.notifications@trustpilot.com, as we’ll need to securely gather some additional details about your case. Once we receive your information, our team will work to address your concerns as quickly as possible.
Regards,
Maurice V.
Tangocard.com
Happy customer
Happy customer! They were responsive and able to help me get a new card after my old one expired.
5 May 2026
Unprompted review
Reply from Tango
Hello Jennifer,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that our team was responsive and able to assist you with getting a replacement card quickly and smoothly. Providing helpful and reliable support is always our goal, and it’s wonderful to know we met your expectations. We truly appreciate your feedback and your support, and we look forward to serving you again in the future!
Regards,
Maurice V.
Tangocard.com
Excellent experience and customer…
Excellent experience and customer service was great
5 May 2026
Unprompted review
Reply from Tango
Hello Victor,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had an excellent experience and that our customer service met your expectations. Our team works hard to provide seamless and helpful support, so your feedback truly means a lot to us. We appreciate you taking the time to share your experience and look forward to serving you again in the future!
Regards,
Maurice V.
Tangocard.com
Perfect customer service
5 May 2026
Unprompted review
Reply from Tango
Hello Christian,
Thank you so much for your 5-star review! We are delighted to hear that you had a perfect customer service experience with Tango. Our team works hard to provide fast, reliable, and friendly support, so it truly means a lot to know we met your expectations. We appreciate you taking the time to share your feedback and look forward to continuing to serve you in the future.
Regards,
Maurice V.
Tangocard.com
The worst experience ever using a gift…
The worst experience ever using a gift card. I use Redii at work and it's never been a problem, it's always smooth. Tango is useless. I got some cards to use at 7/11 and I can't retrieve the code, it always sends me to another prepaid page. I went to use it for nothing and had to paid and their customer service page is useless
10 May 2026
Unprompted review
Reply from Tango
Dear Christophe,
The worst experience ever using a gift card. I use Redii at work and it's never been a problem, it's always smooth. Tango is useless. I got some cards to use at 7/11 and I can't retrieve the code, it always sends me to another prepaid page. I went to use it for nothing and had to paid and their customer service page is useless
Regards,
Josh R.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 05/12/2026:**
Hello Christophe, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Tangocard.com
Reply from Tango
Hi there,
Thank you so much for the 5-star review and for sharing your kind words. We are truly grateful that you took the time to recognize our team, and we are glad to hear that our service and compassion made a positive impact. Providing thoughtful, reliable support is very important to us, and your feedback lets us know we are on the right track. Thank you for choosing Tango, and we look forward to supporting you again in the future.
Regards,
Maurice V.
Tangocard.com
LOST 150 EUR THANKS TO TANGO
I lost 150 EUR thanks to Tango and support is absolutely useless!!
I got a 200 USD gift card which is around 175 EUR. First I redeemed 25 EUR in Uber gift card and it worked. So I redeemed the rest of the amount around 144 EUR with the conversion.
When I did this - the gift card did NOT work. It just keeps loading but it’s not Uber’s fault because I was able to redeem several other 25 EUR gift cards.
I contacted support and they just said gift cards are final and to contact Uber. AVOID THIS COMPANY UNLESS YOU WANT TO LOSE MONEY.
2 May 2026
Unprompted review
Reply from Tango
Hi Virginia,
We are sorry to hear about your experience and understand how frustrating this situation must be, especially after a previous redemption worked successfully. We would like to review this further and determine what happened with the remaining balance, but we are unable to access account or order details through Trustpilot alone. Please check your inbox, including spam or junk folders, for an email from noreply.notifications@trustpilot.com and reply to it with the requested information so our team can identify your order and assist you further.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM **
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
My customer service experience with…
My customer service experience with Tango was one that was fast and on point. My customer service rep was polite and knew right what to do so id get thru my short delima. And I wasn't on the phone no longer than a few mins.
10 April 2026
Unprompted review
Reply from Tango
Dear Darrlyn,
Thank you for your wonderful feedback and 5‑star rating! We’re glad to hear your experience with our customer service team was fast, efficient, and on point. It’s great to know your representative was polite, knowledgeable, and able to resolve your concern quickly without taking up much of your time. We truly value your trust in Tango and appreciate you sharing such a positive experience.
Warm regards,
Josh R.
Tangocard.com
Reply from Tango
Hello,
Thank you so much for the 5‑star review and for taking the time to share your experience with us. We’re thrilled to hear that you found our customer service to be excellent. Providing clear, efficient, and friendly support is something our team truly takes pride in, so your feedback means a lot to us. We appreciate you choosing Tango and look forward to supporting you again in the future.
Warm regards,
Josh R.
Tangocard.com
There was no room for guesswork
There was no room for guesswork. The response was timely and very reassuring.
1 April 2026
Unprompted review
Reply from Tango
Hi Paul,
Thank you so much for the 5-star review and for taking the time to share your experience. We are glad to hear that our communication was clear, timely, and reassuring, as providing straightforward support without guesswork is very important to us. Your kind feedback means a lot to the team, and we appreciate the opportunity to support you. We look forward to assisting you again in the future.
Regards,
Maurice V.
Tangocard.com
It was a great experience!
29 April 2026
Unprompted review
Reply from Tango
Hello Jose,
Thank you so much for taking the time to share your feedback and for the 5-star rating. We are thrilled to hear that you had a great experience with Tango, and your kind words truly mean a lot to our team. We appreciate your support and look forward to continuing to provide you with seamless and reliable reward solutions whenever you need them.
Regards,
Maurice V.
Tangocard.com
Professional
Professional, educated on information & friendly. Very patient . Her name is Nancy Dewbrose
29 April 2026
Unprompted review
Reply from Tango
Hello Betsy,
Thank you so much for taking the time to share your kind feedback and for leaving a 5-star review. We are thrilled to hear that you had such a positive experience and that Nancy provided professional, knowledgeable, friendly, and patient support. We will be sure to share your comments with her as recognition like this truly means a lot to our team. Thank you for choosing Tango, and we look forward to supporting you again in the future.
Regards,
Maurice V.
Tangocard.com
Confusing Customer Service | Error Adding Card and Repeated Issues
Update 05/24/26:
After continued follow-up with both Tango and Blackhawk Network / myprepaidcenter.com, I was eventually able to use the card through other merchants and platforms. I appreciate that the team continued reviewing the case.
However, the support experience was still confusing at times due to repeated requests for information and inconsistent explanations. I hope future cases can be handled more clearly and proactively.
Original Review:
To provide context, I was initially given a courtesy card by Blackhawk Network / myprepaidcenter.com as a resolution to a previous issue. I appreciated that gesture and was even considering updating my review since the earlier situation had improved.
However, I am now experiencing the same issue again with this courtesy card. It cannot be used on major platforms in my region such as TikTok Shop Philippines and Shopee Philippines, showing errors like “Couldn’t add payment method” and “Add Card Failed.”
What has been frustrating is the support experience. I was asked to provide a receipt for a card that was issued as a courtesy, which does not make sense in this situation. I have already provided all available details, including the redemption code, last four digits, mailing address, and screenshots, and was eventually asked to provide the full card number. In addition, new information seems to be requested in each email instead of being provided all at once, resulting in repeated back and forth.
What I found more frustrating was being asked whether my bank has restrictions regarding prepaid cards. This is confusing because I am not using a personal bank-issued card. I am using the virtual card provided by Blackhawk Network / myprepaidcenter.com. The errors are coming from shopping platforms in the Philippines where I am trying to use the card, not from any bank on my end.
Despite this, the responses I received have been repetitive and unclear, shifting between different explanations such as no transactions found, possible bank rejection, and requests for receipt or card number, without a clear direction toward resolving the issue.
This has made the process confusing and inefficient, especially for a case that should be traceable internally since the card was issued by your team.
I was genuinely considering updating my reviews to reflect the improvement from my previous experience. However, this new issue has caused further inconvenience.
At this point, I am simply asking for a clear resolution, ideally by removing any restrictions that may be affecting the card’s usability, or providing a straightforward explanation of any limitations.
I hope this can be handled more effectively moving forward.
29 April 2026
Unprompted review
Reply from Tango
Hello Harold,
Thank you for taking the time to share this detailed feedback with us. We understand how frustrating this experience has been, especially after seeing improvement previously, and we sincerely apologize for the confusion and repeated requests you encountered while trying to use the courtesy card. We want to review your case more closely and ensure the right team can fully investigate the card behavior and platform errors you described. Please check your inbox, including spam or junk folders, for an email from noreply.notifications@trustpilot.com, as we have reached out there to securely gather the necessary information so we can assist you further and work toward a clear resolution.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 04/29/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
Tango Rewards
I had a credit in Tango rewards, but none of the images were appearing where you are supposed to select your gift card. This led me to choose the wrong gift card. I contacted customer service, and this problem was resolved.
26 April 2026
Unprompted review
Reply from Tango
Hello John,
Thank you for taking the time to share your experience. We are sorry to hear about the issue with images not appearing during gift card selection and the resulting incorrect choice, as well as that our initial response did not meet your expectations. We would like the opportunity to review this further and see how we can help. Please check your email, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we will need to gather some additional information from you to assist.
Regards,
Maurice V.
Tangocard.com
**UPDATE FROM TANGOCARD.COM 04/29/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Tangocard.com
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