Loved the Welcome sign at the St. Lucia airport! Kenneth did a wonderful job, telling us about the island and pointing out various sites along the way to the hotel - able to stop for a brief moment t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Drivers were professional and welcoming. They kept in contact and updated me any time things changed & using their self-help chat was easy and useful to edit pick up times if necessary.
We had a great experience with this service. Excellent communication from the start when we had questions. They picked us up at Medellin airport and took us to our resort. They were on time and our dr... See more
Once booked, talixo took care of monitoring my flights for pickup times and communicated who would pick me up, what vehicle and plate number, and where they would be.
Company details
Written by the company
talixo is the leading global operator of pre-booked ground transfers to the international travel industry. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide reliable, high-quality rides, helping travellers enjoy easier, more connected journeys from door to door.
Contact info
117A Landsberger Allee, 10407, Berlin, Germany
- talixo.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
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The ride from the airport to the hotel…
The ride from the airport to the hotel never showed up. They did however give us a refund. The driver from the hotel back to the airport was very nice. Did show up on time, but I try to contact him just to verify and never got a response back.
3 June 2026
Reply from talixo
Dear Customer,
Thank you for your feedback and we're very sorry to hear about your experience - we understand how frustrating and stressful it is when your ride doesn't go as expected.
If your transfer was booked through one of our partners, we recommend raising a formal complaint with them, as they handle all customer service processes related to their bookings with us.
That said, please send your booking details to complaints@talixo.com so that our team can also escalate this from our side.
Warm regards,
The Talixo team
Great experience!
Amy, who met us in the airport was friendly and helpful. The driver was also great!
2 June 2026
Amazing communication from driver and…
Amazing communication from driver and Talixo. Very nice and comfortable van. It was easy to change our pick up when our flight got canceled. Would definitely choose Talixo again!
5 June 2026
The driver was punctual and…
The driver was punctual and professional. The vehicle was clean, comfortable, and air-conditioned, making the journey smooth and stress-free. Communication before pickup was clear and efficient.
1 June 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Our driver was great
Our driver was great. He was on time and very patient as we had a long queue getting through customs. His vehicle was very clean too.
1 June 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
The service was great and the ride was…
The service was great and the ride was great as well
Thank you 🙏
3 June 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Everything was on time
Everything was on time. There was minimal confusion upon arrival in Punta Cana. The return from our resort to the airport was great.
3 June 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reliable Airport Transfer Service
I used Talixo for my airport transfer in Punta Cana and had a good experience overall. The booking process was simple, communication was clear, and I received updates before my journey. The driver arrived a bit late, but was friendly and professional, and got us safely to our destination.
The service made arriving in a new country much less stressful, and it was reassuring to have transport arranged in advance. The vehicle was comfortable and clean, and the journey went smoothly.
My only suggestion would be to make the airport meeting point even clearer, as the arrivals area can be quite busy. Overall, a reliable and convenient transfer service, and I would consider using Talixo again for future trips.
3 June 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Great service, great communication and on time!
Great service. Great communications with the drivers on the day of pick up and great directions for meet up points. Service was on time and friendly drivers that speak and understand English.
3 June 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
Great and reliable company
Great company, great customer service and care, gave us a very positive and pleasant experience upon arrival at the country. We used this company at our last visit and will definitely use it in the future.
I will strongly recommend this company.
1 June 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
The driver arrived earlier than…
The driver arrived earlier than scheduled and was polite.
26 May 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
50/50
We had a bit of a challenge with a small group and flights being delayed and staggered arrivals to Punta Cana. When I asked for assistance I was told there was a 3 hour window to make changes or updates. This was not explained to me or is anywhere on their confirmation/communication. They wouldn't accommodate us and I was given a choice of waiting 3 hours or cancel. I had to cancel and would not be refunded.
The return transportation the vehicle was not new but the driver was kind.
28 May 2026
Reply from talixo
Dear Customer,
Thank you so much for taking the time to share your review and for choosing Talixo. We hope to welcome you on board again in the future!
Warm regards,
The Talixo team
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