Takurua Vets Reviews 

157
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that online orders arrive promptly and efficiently straight to their doors. People also highlight the highly competitive prices and great value provided for a wide selection of quality pet care products. Shoppers consistently describe the online purchasing process as smooth, completely hassle free, and backed by very responsive communication. However, some people mentioned occasional delivery or transit hiccups, such as parcels arriving damaged, being delivered to the incorrect address, or experiencing unexpected shipping delays before arrival. Consumers noted these minor issues but remained generally satisfied with the overall service quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and prompt shipping times.... See more

Price

Customers had positive experiences with price, consistently highlighting excellent and competitive rates.... See more

Service

People report positive experiences with service, highlighting fast and efficient interactions along with... See more

Order

Reviewers mention positive feedback about order experiences, highlighting easy online purchasing processes... See more

Product

Reviewers highlight positive aspects of product quality, pricing, and availability. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service so fast and efficient. Your prices are excellent too. We bought toothpaste and Veggiedent for our two dogs. We go through a lot of toothpaste because we clean their teeth every day and... See more

Rated 5 out of 5 stars

Super easy website to use. As my dog requires a low fat diet, I was pleased with being able to get the prescription food she requires. Delivery was fast. Only 36 hours after ordering, the food arr... See more

Company replied

Rated 5 out of 5 stars

My orders from their online shop are always filled and sent quickly. On my last order I emailed and asked for the cohesive bandages I ordered to be a mix of colours, and some lovely person went out of... See more

Company replied

Rated 5 out of 5 stars

The item arrived promptly. The delivery driver delivered it to the wrong address unfortunately but my phone number was on the parcel so the person it was delivered to rang me and problem sorted. I wil... See more

Company replied


Company details

  1. #1 of 1 best companies in Veterinarian
  2. #1 of 1 best companies in Animal Hospital
  3. #1 of 1 best companies in Cattery
  4. #1 of 1 best companies in Emergency Veterinarian Service
  5. #2 of 4 best companies in Pet Store

Written by the company

Takurua Vets is a companion animal veterinary clinic in Christchurch. We offer quality vet services, emergency afterhours care, cat boarding facilities and even a competitive online store. We aim to provide a comprehensive pet care ecosystem where our customers and their pets can really thrive! If you are one of our distant online store users -Come pay us a visit when you and your pet are in the area!


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality & Efficiency

Exceeding expectations and a service like no other.
Thanks Takurua Vets.

15 September 2025
Takurua Vets logo

Reply from Takurua Vets

Thank you for the review! Its great to hear that people are enjoying the service

Rated 5 out of 5 stars

Thank you

We are so grateful for the incredible care and kindness shown by the team at Takurua Vets. From the moment you walk in, you feel welcomed and supported — the staff are genuine, compassionate, and go above and beyond. Recently, they helped us through the very difficult time of saying goodbye to our beloved family dog of 15 years, and the respect, empathy, and gentle care they showed made all the difference.

I wouldn’t hesitate to recommend them to anyone looking for a veterinary team who truly care about both pets and their people.

18 August 2025
Unprompted review
Takurua Vets logo

Reply from Takurua Vets

Thank you so much, Debbie. We’re deeply honoured you trusted us during such a difficult time — it means a lot to the whole team. If there’s anything we can do to help going forward, please don’t hesitate to get in touch.

Rated 4 out of 5 stars

Guineas products

Recently bought products for my guineas pet for the first time. Value for money and quick delivery.

9 June 2025
Takurua Vets logo

Reply from Takurua Vets

Thank you very much for the review Pamela! We hope to make the quick deliveries even quicker.

Rated 4 out of 5 stars

Prompt

I ordered and I received.

15 June 2025
Takurua Vets logo

Reply from Takurua Vets

Thank you for the review Gail!

Rated 5 out of 5 stars

Great service

Great service, quick delivery

28 May 2025
Takurua Vets logo

Reply from Takurua Vets

Thank you for the 5 star review Davy. They really helped a lot with getting this off the ground!

Rated 5 out of 5 stars

Great service

Great, prompt response and good delivered within a few days.
Thank you 🙏🏼

2 June 2025
Takurua Vets logo

Reply from Takurua Vets

Thank you for the kind words Sami and for being one of the first early users of the service!

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