Takurua Vets Reviews 

157
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that online orders arrive promptly and efficiently straight to their doors. People also highlight the highly competitive prices and great value provided for a wide selection of quality pet care products. Shoppers consistently describe the online purchasing process as smooth, completely hassle free, and backed by very responsive communication. However, some people mentioned occasional delivery or transit hiccups, such as parcels arriving damaged, being delivered to the incorrect address, or experiencing unexpected shipping delays before arrival. Consumers noted these minor issues but remained generally satisfied with the overall service quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and prompt shipping times.... See more

Price

Customers had positive experiences with price, consistently highlighting excellent and competitive rates.... See more

Service

People report positive experiences with service, highlighting fast and efficient interactions along with... See more

Order

Reviewers mention positive feedback about order experiences, highlighting easy online purchasing processes... See more

Product

Reviewers highlight positive aspects of product quality, pricing, and availability. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service so fast and efficient. Your prices are excellent too. We bought toothpaste and Veggiedent for our two dogs. We go through a lot of toothpaste because we clean their teeth every day and... See more

Rated 5 out of 5 stars

Super easy website to use. As my dog requires a low fat diet, I was pleased with being able to get the prescription food she requires. Delivery was fast. Only 36 hours after ordering, the food arr... See more

Company replied

Rated 5 out of 5 stars

My orders from their online shop are always filled and sent quickly. On my last order I emailed and asked for the cohesive bandages I ordered to be a mix of colours, and some lovely person went out of... See more

Company replied

Rated 5 out of 5 stars

The item arrived promptly. The delivery driver delivered it to the wrong address unfortunately but my phone number was on the parcel so the person it was delivered to rang me and problem sorted. I wil... See more

Company replied


Company details

  1. #1 of 1 best companies in Veterinarian
  2. #1 of 1 best companies in Animal Hospital
  3. #1 of 1 best companies in Cattery
  4. #1 of 1 best companies in Emergency Veterinarian Service
  5. #2 of 4 best companies in Pet Store

Written by the company

Takurua Vets is a companion animal veterinary clinic in Christchurch. We offer quality vet services, emergency afterhours care, cat boarding facilities and even a competitive online store. We aim to provide a comprehensive pet care ecosystem where our customers and their pets can really thrive! If you are one of our distant online store users -Come pay us a visit when you and your pet are in the area!


Contact info

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery + Good price

Super fast delivery(only a day), and trustworthy. Good prices with wide range of products.

21 October 2025
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Reply from Takurua Vets

Thanks Pornchanok! Great to hear everything arrived so quickly and that you were happy with the range and pricing.

Rated 5 out of 5 stars

Fast

Appreciated the speedy delivery :)

16 October 2025
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Reply from Takurua Vets

Thanks for the 5-star review, Kerry - much appreciated.

Rated 5 out of 5 stars

Great website

Great website. Easy to use.
Fast delivery.
Thank you.

15 October 2025
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Reply from Takurua Vets

Thanks for your review - we’re glad the website was easy to use and delivery was fast.

Rated 5 out of 5 stars

Superfast

Superfast, cheaper than all the rest

11 October 2025
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Reply from Takurua Vets

Thanks Elsabe! Great to hear you found it faster and better priced than elsewhere.

Rated 5 out of 5 stars

Great doing business!

Quick response to queries. Competitive pricing and fast delivery.

8 October 2025
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Reply from Takurua Vets

Thanks Monique! Great to hear everything from queries to delivery was handled quickly.

Rated 5 out of 5 stars

Cheapest price, fast & free shipping

Cheapest price, free freight and super fast service! Very happy, would recommend to others.

7 October 2025
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Reply from Takurua Vets

Thanks for your review, Bev - we’re glad you found great value and fast, free delivery. We appreciate the recommendation.

Rated 5 out of 5 stars

Easy trade

Easy trade. Fast post

4 October 2025
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Reply from Takurua Vets

Thanks Ricky! Great to hear everything was quick and straightforward.

Rated 5 out of 5 stars

Easy ordering and prompt delivery

Easy ordering and prompt delivery, thanks again.

28 September 2025
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Reply from Takurua Vets

Thanks for your review, Phil - we’re glad the ordering was easy and delivery was prompt.

Rated 5 out of 5 stars

Great service

Just how I like it. Well priced, Easy to order and fast delivery.

26 September 2025
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Reply from Takurua Vets

Thanks Marcus! Great to hear everything was easy, well priced, and delivered quickly.

Rated 5 out of 5 stars

Awesome

Awesome!! Really helpful when I ordered the wrong food! Will definitely recommend!!

21 September 2025
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Reply from Takurua Vets

I am glad we could help Lisa - I will have an update for you soon regarding the return too.

P.S Thank you so much for the review!

Rated 1 out of 5 stars

I haven't got my order yet.

I haven't got my order yet.
Can you please check my order and let me know how long it will take to send to me.
021−125−9044

18 September 2025
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Reply from Takurua Vets

Hi Yasue - As per our earlier communication today, your address is classified as rural (not urban as you have selected) - thus making the delivery time 3-5 days as per the terms of service on the website.

As you have confirmed, your order was delivered today on business day 3 out of 5.

I would highly recommend that you remove your contact details from this review as it can be viewed publicly

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