TakeCars Reviews 

275
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional approach, noting that interactions during car pickup are always pleasant. People often mention that communication is exceptionally clear and fast, ensuring the entire rental process remains completely stress-free. Consumers also appreciate the reliable automobiles that arrive clean, comfortable, and in perfect working order for every trip. Travelers frequently find wonderful vehicles at very good prices, making them ideal choices for exploring different destinations on a budget. Many patrons express strong satisfaction, stating that everything went smoothly during their entire rental period.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting fast, reliable, and convenient experiences.... See more

Product

Users describe positive interactions with product, noting that vehicles are generally comfortable, clean, and... See more

Staff

People report positive experiences with staff, describing them as friendly, helpful, and professional.... See more

Quality

Consumers find quality to be a source of high satisfaction. Reviewers consistently report that the vehicles... See more

Location

Customers consistently note positive experiences with location and driving conditions. Reviewers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We rented a Volkswagen Golf Variant for a trip from Serbia to Montenegro. We had also ordered delivery to the hotel, but the car arrived a couple of hours late because the previous renter was late... See more

Rated 5 out of 5 stars

Everything went fine with this rent company. The car they gave us was clean, well kept and in perfect working order, simply beautiful. We drove for five days, about 800 km in Armenia without a... See more

Rated 5 out of 5 stars

I rented a car for the trip and was very satisfied with the service. The car was in excellent condition, all functions were working properly. I recommend this company to anyone who plans to rent a car... See more

Rated 5 out of 5 stars

Excellent service, quickly agreed, quickly delivered the car to the hotel (for a fee). There are no comments on the car, we drove well for a week. The car is two years old. It's very convenient that y... See more


Company details

  1. Car Rental Agency

Written by the company

TAKE CARS FROM TRUSTED HOSTS. We make it easy for you to compare car rental deals and terms, enabling you to find holiday car rentals with fair conditions. Book through takecars.com and leave us good reviews.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

275 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(275)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The service in General was really good. The day before the pick-up someone contacted me via WhatsApp (in english) with clear instructions where to Pick up the car. Our car was switcher by a mitsubishi outlander sport of the Same construction year, due to some last minute service needs on the forester. Our car was in good shape there were no issues driving it. The only thing that bothered us was the service light that was warning us the whole length of our trip. But it didnt affect the driving. Delivering the car on the last day

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Subaru XV rent in Georgia

Amazing service and prices. Company brought the car to us to Kutaisi and we returned it back in Tbilisi. Great car, very responsive person available at all teams in case any issues. Allowed us to return car 3 hours later than agreed without extra fee and person who took the car back offered us to bring to our hotel. 5/5

26 September 2023
Unprompted review
Rated 5 out of 5 stars

The car was great

The car was great, the experience was perfect. They were only facilities when picking up and returning the car. Despite the delay of our flight and our changes in plans. Everything was easy and simple and that is very appreciated. The car was clean, ran well and we had no problems. I couldn't ask for more and I totally recommend it.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

the company could not provide me with a…

the company could not provide me with a car on time, moreover, one day before receiving the car, they wrote that only after 2 days you can get a car and not the one that was booked a month and a half in advance, several times they offered a car of a lower class. Sorry, they don’t work that way, lies and resourcefulness representative, I do not recommend contacting this company

16 September 2023
Unprompted review
TakeCars logo

Reply from TakeCars

First and foremost, I'd like to apologize for any inconvenience you may have experienced. We value every feedback and take it seriously to improve our services. I've personally looked into the matter and discussed it with our rental provider in Turkey. It appears there was an unforeseen issue with the car you initially booked, and they tried to accommodate by offering a higher segment car without any extra charge. Additionally, they extended your contract by a day as a goodwill gesture. I understand that this might not have been the ideal situation for you, but please know that our intention is always to provide the best service to our customers. I also want to mention that you were communicating with our SMM manager, who typically doesn't handle customer support. If there are any further concerns or issues, please feel free to reach out to us directly, and we'll do our best to assist you.

Warm regards,
Maxim
Director, localcarhires.com

Rated 5 out of 5 stars

Easiest car renthal

The online booking was smooth and easy - it took me only few minutes. Provided car was clean and fully functional.

17 August 2023
Unprompted review
Rated 4 out of 5 stars

Everything was ok

Everything was ok. Even when I parked car in wrong place, workers called me and asked to repark it to avoid fine.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Very pleasant rental experience

Very pleasant rental experience. I recommend it to everyone, the car is in perfect condition technically and visually. Picked up the car very clean, the owner makes a great impression. We drove all over Kakheti, without any problems. I recommend to everyone!!!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

All perfect

All perfect. Not only did he upgrade the category of the rented car, but he came to pick us up at the hotel and on the day of the return he accompanied us to the airport. The car in perfect condition. The unbeatable quality-price ratio. I would repeat without hesitation. Totally recommended.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a Toyota Yaris

I ordered a Toyota Yaris, but a larger Citroen C4 car was delivered to me for the same price. Picking up and returning the vehicle took place quickly and without problems. The car was older, but technically it was fine. The approach and professionalism of the rental company was great, highly recommend their services. Maros

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Everything went good

Everything went good, the car was so new and clean and it was easy to drive and the guys who delivered it to me were flexible with the time so it was all nice😄

22 August 2023
Unprompted review
Rated 1 out of 5 stars

No contact, my deposit wasn't returned

Booked car 2 times through the website, first in Montenegro - everything went smoothly that's why I used the website to rent in Cyprus - this time there was no contact with the company who was supposed to let us the car, even tho deposit was paid. 2 days before travel someone chatted me saying they're a Manager and that the car is broken, they can refund the money. Eventually, I didn't agre and they found someone else for the same costs & conditions. But my deposit (30€) that I paid the 1st company hasn't been cashed back since January although there were promises it would be. So-called manager doesn't reply back, no contact through email, WhatsApp, Viber etc. SHAME!

1 January 2023
Unprompted review
TakeCars logo

Reply from TakeCars

Thank you for sharing your experience with us. I genuinely regret to hear about the challenges you faced during your booking in Cyprus.

It's true that some of our providers may have varying service standards, and we continuously strive to ensure consistency across all our partners. It's always a good practice to remind providers of your booking at least a week in advance. Cars, being technical entities, can sometimes face unforeseen issues, and we appreciate your understanding in this regard.

I've looked into our records, and I couldn't find a booking under the name Gabriela Czernecka. However, I want to ensure that your concerns are addressed promptly. Please reach out to us directly at support@localcarhires.com with your booking details, and we'll do our best to resolve the matter.

Once again, I apologize for any inconvenience you may have experienced, and I hope we can assist you further.

Warm regards,
Maxim
Director, localcarhires.com

Rated 1 out of 5 stars

Waited all day just for them to say there were no cars

Made a booking at 10am, waited all day for confirmation and had to ring/message and WhatsApp. Finally at 7pm after doing all the chasing we got an email saying there were no cars. Unless you're happy to wait 9 hours to be told there are no cars I would highly recommend not using them.

14 September 2023
Unprompted review
TakeCars logo

Reply from TakeCars

Thank you for bringing your experience to our attention. I genuinely regret the inconvenience you faced during your booking in Rhodes, Greece.

1) As per our terms of service, confirmations can take up to 24 hours. While we always strive to expedite this process, sometimes it may take longer than a few hours.

2) It's worth noting that last-minute bookings can be challenging in the car rental industry. Our providers often face various unforeseen circumstances, making immediate availability difficult. It's always beneficial to book in advance to ensure a smoother process.

3) I'd like to assure you that our records indicate your booking was promptly refunded after the cancellation.

I understand the frustration of waiting, and I appreciate your feedback as it helps us improve our services. If you have any further concerns or questions, please don't hesitate to reach out to us directly.

Warm regards,
Maxim
Director, localcarhires.com

Rated 5 out of 5 stars

I was very pleased with the car rental

I was very pleased with the car rental. What I received was not a Toyota Yaris, but a Skoda Fabia. The car was functional, well-kept, and sufficiently equipped with parking sensors. We chose the version with an automatic transmission and I recommend it. We visited Durmitor without any problems. Very good contact with the rental company. Generally, I recommend it.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

All OK

In the end, we received a citroen c4. Pickup and return without a problem. Green card to enter Albania was also provided according to the contract. This is the second time I took a car from the guys and I am satisfied. I recommend

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Renting a car in Albania

Hello! We rented a car through LocalCarHires for our roadtrip in Albania and had no problem with the car, actually we were very satisfied. We got in touch with the local company before arriving to Albania and agreed on everything. The employees of the company were helpful and ready to help us, adjust to our requests. They even brought the car to a slightly different place (20 min drive). The car was in the end Kia Stonic (the same group as Hyundai i20) but they informed me about the change in due course and it was a new car, automat as in the contract and was ideal for the roads there. I highly recommend the company and you, LocalCarHires, as well cause we wouldn’t find that company without you. They speak English, plus even told us how it works on their roads and gave us tips what to visit in Albania :)

21 July 2023
Unprompted review

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