I had a very disappointing experience with Takeaway. I placed and paid for an order worth around €30. I was at home the entire time, monitoring the app and waiting near the door when... See more
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Guys, im asking you to plase tell your gelivery heroes to deiver food in good state. i love your services, and i appreciate it, but to be honest i dont like when my pizza is destroyed or shakes are ev... See more
Gone to complete shit since a recent change in the routing system took over the routing. Delivery times incredible inaccurate. Counts down to 1 minute a dozen of times just to go back up to 10 minutes... See more
Company replied
I call this site a fraud. About 10% of transactions fail using a voucher code thereby rendering the code invalid. Trying again says the code has already been used. No answer from support. Don’t use... See more
Company details
About Takeaway.com/belgium
Written by the company
Written by the company
- Contant bij bezorgen of online betalen met Bancontact-MisterCash, PayPal of creditcard
- Prijsgarantie op alle gerechten!
- Eten bestellen via de app
- Bestellen bij 1500+ bezorgrestaurants met echte beoordelingen
Contact info
Tour & Taxis - Havenlaan / Avenue du Port 86c, 1000, Brussel / Bruxelles, Belgium
- Fax: +32 (0)2-375 99 43
- be@takeaway.com
- takeaway.com/be
You should know
3.0
Average
17K reviews
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Delivery is always fast and reliable
29 April 2022
Super service
24 April 2022
Thank yo for the great service!
4 April 2022
Pizza’s waren op gevraagde tijd geleverd
3 March 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Handy and practical
9 February 2022
Reply from Takeaway.com/belgium
Hey Wim,
Thank you for your nice review.
We are glad to hear that you're satisfied with our services.
Have a nice evening,
Excellent service !
9 February 2022
Reply from Takeaway.com/belgium
Hello Vadim,
We are happy to hear that you enjoyed our service!
Your satisfaction remains our top priority.
Grz,
This is a website with no…
This is a website with no way to properly track an order. The order has been “arriving shortly” for over an hour now. The website doesn’t work when I try customer service and click on “where is my order”; and the restaurant flatly lies that the order is out for delivery. That was 20 minutes ago. It’s been an hour and half since I made the order.
This, so far, has been money down the drain.
8 February 2022
Unprompted review
Reply from Takeaway.com/belgium
Dear customer,
We thank you for your feedback.
We are sorry to read that the Food tracker didn't work properly.
In order to help you, you can email us to be@takeaway.com and please communicate us the order reference.
We will do our best to compensate you and resolve the issue.
Have a nice evening.
Regards,
Is er iets anders?
31 January 2022
Reply from Takeaway.com/belgium
Hallo Jeroen,
Bedankt voor uw feedback.
Indien u specifieke vragen heeft, aarzel dan zeker niet om ons te contacteren via be@takeaway.com.
Wij wensen u een fijne avond verder.
Groetjes,
Always worked well
Always worked well, every time we used the platform. I appreciate the Free Delivery options when a minimum spend has been reached.
22 January 2022
Great app for ordering food from…
Great app for ordering food from variety of restaurants
20 January 2022
Great service with an easy application…
Great service with an easy application interface!
13 January 2022
Very good service very nice app keep…
Very good service very nice app keep going with the good stuff
5 January 2022
They still haven't answered my…
They still haven't answered my question, they never do. Customer service is the worst
30 December 2021
They don't deliver
When estimated delivery was extended by ANOTHER hour, we called the restaurant and they said "the food is ready and waiting but they haven't sent anyone to deliver it to you"! The customer service is not responding to any of my 3 attempts to contact them. 1 star review is 1 star too much.
26 December 2021
Unprompted review
NO refund from no delivery
They never delivered my order. waiting for more than 2 hours. asked my payment to be canceled by takeaway, dominoes heist-op-den-berg pizza insisted they got on my place and called me( never received any unknown n umber at that time)and suggest instead I go to their place to get my order. To think I even tipped them 3 euros. Takeaway explained i need to wait for another phone call that never came.
UPDATE:
keep trying to communicate about refunding to TAKEAWAY but no response up until now. Takeaway emailed me still insisting dominoes heist-op-den-berg arrived and called me. I'm very sure dominoes heist-op-den-berg is lying, because the only unnamed number that called me at that day is the TAKEAWAY customer service nothing else. Takeaway also said they cannot refund money from customers which is an admission that there's nothing they can do to help customers in the event restaurant does not deliver. A shop with many bad reviews and two stars is believable to takeaway customer service than customers with no problem with previous orders. What kind of customer service would suggest I talk to the restaurant? So it's ok for TAKEAWAY customer service to lose customers because they don't want to antagonize the restaurant with a history of bad services.
11 December 2021
Unprompted review
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