The company advertises it's Australian based and made. It's based in China and sent from there. The hat material appears polyester and see through. Considered throwing it in the bin. After 2.5 wee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Never again! Beautiful proud Australian designs, Made in China, WTF? takes ages for delivery, items are NOT cotton, they are sticky poliester, am so disappointed, appalled.
Company replied
Very disappointed in the Tshirt I purchased they look nothing like on the website and it’s says it’s an Australian shop but the Tshirts come from China. Won’t be buying from them again.
Company replied
Not at all like the picture. Significantly less detailed and cheap in comparison to the photo and money paid. Very disappointed. Poor sizing as well.
Company replied
Company details
Written by the company
At TailorThis, we believe everyone deserves a perfectly fitting garment. Our story began with a desire to create clothing that balances individuality and comfort, ensuring that every customer finds something that matches their unique style while offering the comfort of custom tailoring.
Contact info
United States
- service@tailorthis.com
- tailorthis.com
2.1
Poor
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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If I could give 0 stars I would
If I could give 0 stars I would. Order came from China, although my husband was assured it was from Australia, took nearly a month to arrive after purchase and the quality is cheap and TERRIBLE. The hat looks NOTHING like the picture and is totally unwearable.
15 September 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
I ordered large
I ordered large. The tag says large but definitely not large. Disappointing quality. The photo is much better. Online shopping is a lottery
12 September 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Cheap Chinese flee market quality
Image on site are fare better than the shirt once you receive it. Not only they $11 each on Temu The quality is about as good as a flee market shirt not a $35 item but I guess what do you expect when they come straight from China. They also send lots of offers once you order probably hoping you buy more before receiving them as once you get them you realise they aren’t worth the price.
8 September 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your dissatisfaction. Our products are manufactured in the USA, and since we also sell to other regions, it is normal for the shipping location to be different from the manufacturing location. We guarantee that we will prioritize and resolve your issue. We stand behind every product. Please send your details to our customer service email: service@tailorthis.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very poor service .. dont use them.
This is the letter I had to write to them.
PATHETIC 🫣😡😡👎 Not only do you lie to your customers (first contact i made you said 'parcel was returned to us') I even asked you why it was returned, you did not reply to the question. Instead you made an offer instead. You now go against your promise of sending a second shipment regardless of receiving the 1st shipment or not as a sign of regret for the long delay and poor service. NOW, I'M TOLD TO IGNORE THAT NOTICE AND YOU ARE RETRACTING THAT PROMISE AND TO WAIT ANOTHER 5 DAYS. You have even changed personnel to deal with this problem. I ordered this shipment many weeks ago so I could wear them to 2 marches for Australia, i'm not able to now because of your very poor service
I notice that you plead with the customers not to post negative comments on FB and you will do your utmost to rectify any problems. If this is how you deal with your poor service problems then your future customers need to know what they are dealing with if they send money to you for a product.
I am a very unhappy customer who still hasn't received my very very late shipment and I will do my utmost to notify as many people as possible NOT to buy from your company. Also I will lodge a complaint to Facebook, Paypal and the Australian consumer commision and show all the emails.
Good bye,
9 September 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
No stars preferred
No stars preferred, worse than Kmart clothes, over over priced! China like shite !
5 September 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. Our products are made in the USA, and we assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Terrible quality- stitching showing and…
Terrible quality- stitching showing and absolutely not cotton blend. Very disappointing as it was for a gift.
Would not recommend this product ever.
4 September 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Money Taken but NO Product
Looks Too Good To Be True - FB SCAM
Idea and Shirts look great and says a national produce made here BUT after the order and money taken, there seems to be follow up emails of produce sent, then in a week - product sent . Then another week, product on the way, with a link to download and track.
BE VERY WARRY OF A VIRUS OR TROGAN.
All responses are AI generarted trying to defer their responsibility
3/09/25 Update- Inferior poor product finally arrived. Stated Made in Australia but with Asian/Chinese labeling. Poor cut, worse stitching ever, failure to sew hems, preschoolers could have done a better job
Total misrepresentation by the advertisement and a shame to all products coming from China
KEEP AWAY
10 August 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We also sell to other regions, so overseas shipments are normal. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Extremly poor quality
Item took ages to arrive. Very little communication and the quality is extremely poor.
Very disappointed
29 August 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
There is nothing Australian about this…
There is nothing Australian about this company. They lie about manufacturing location, the lie about being Australian.
The quality of clothing is terrible and they don't do refunds.
25 August 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. We are an Australian company with a comprehensive returns and refund policy. We assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
THIS COMPANY IS FRAUDULENT
THIS COMPANY IS FAUUDULENT! STAY AWAY!!
THEY ADDED MULTIPE ITEMS TO MY CART OVER AND OVER WITHOUT MY CONSENT AND ILLIGITIMATELY AND FRAUDENTENTLY TRYING TO CHAGRE CARD.
SCAMMERS
25 August 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We were unable to add the item to your cart. Please contact the shopping website's customer service to see if there is a problem with your account. We never use customer cards; this is illegal and prohibited. Please contact the payment platform's customer service to inquire about any card theft. If you have any questions about the store or products, please contact our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Steer Clear of this Company
The previous reviews on this page have all been written by TailorThis. The clothes are cheap and not well made and come out of China. Our attempt for a refund was met with a response from Tailor This that said (paraphrasing) it will cost you more than the clothes are worth to return, so how about you gift them to someone else. Or we can give you 10% store credit. Steer clear of this company.
6 August 2025
Unprompted review
Reply from Tailorthis
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your frustration. Our products are made in the USA, and we assure you that we prioritize your concerns and will resolve the issue. We stand behind every product. Please send your details to our customer service email at service@tailorthis.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Shopping here was great
Shopping here was great! Delivery was fast, and the clothes were nicely packed without any issues like loose threads. Happy with my purchase!
29 April 2025
Tracking was accurate
Processing was fast, and I got timely tracking updates. The clothes are just as described and super comfortable - no problems at all!
21 April 2025
My order was processed quickly and the…
My order was processed quickly and the quality is great! Shipping took a bit longer than expected, but the clothes arrived in perfect shape.
13 April 2025
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