Choices of location & hotel excellent. Travel made very simple just follow the itinerary.
Quality: 5
Value for money: 5
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All reviews
Brilliant service. Very professional staff. Trains booked perfect. Hotels better than expected. Would use again
Quality: 5
Value for money: 5
Simply brilliant
Quality: 5
Value for money: 5
Thoughtful planning Great hotels Exciting recommendations
Quality: 5
Value for money: 5
A great holiday with Zac who was a great escort. My only criticism would be a lack of information before the trip. As a first time customer I was worried that my friend and I would have to navigate strange cities to find our hotel from and back to the stations not realising that Zac would show us. I wasn’t informed that my train ticket from home to London was first class or that it included the return journey as the interrail pass seemed to allow far fewer journeys than I was taking. This ticket certainly is not easy to complete with the threat that completing it wrongly would invalidate journeys, needing Zac to show us what to do.
Quality: 5
Value for money: 5
Good customer service
Quality: 5
Value for money: 5
Well planned and organised rail trio.
Quality: 5
Value for money: 5
Very well organised, excellent advice and good choice of hotels
Quality: 5
Value for money: 5
It was a complicated itineracy which they sorted out well, even booking seats on a backup train in case we missed a tight connection
Quality: 5
Value for money: 4
A truly exceptional experience- first class customer service, great value for money and a holiday that met the brief exactly. If you are looking for a really good travel agent, look no further than Tailor Made Rail - they really could not have been any better And a special thanks to Clara who organised it all - thank you so much
Quality: 5
Value for money: 5
Took all the hassle of booking myself and worked out cheaper than I could do with better seats and accommodation. Obvious winner!
Quality: 5
Value for money: 5
Great hotels- good quality, good locations. It might help to offer 1st class travel on some trains.
Quality: 5
Value for money: 5
We've now enjoyed four superb holidays with Tailor Made Rail, and thoroughly recommend them.
Quality: 5
Value for money: 5
For me, the product that Tailor Made Rail sells is their knowledge of what's available regarding rail lines and hotels and outings; and then working out what you as the customer want. In my case, that worked very well. We had a few discussions, and then an itinerary was made. They sent us the paperwork so we had a hard copy. All the details went smoothly. Thanks for a great trip.
Quality: 5
Value for money: 5
Excellent organisation made our rail journey round Switzerland pleasurable and relaxing
Quality: 5
Value for money: 5
Very well planned. Travel worked like clockwork, hotels were great. Superb sights and experiences
Quality: 5
Value for money: 5
Pleased that the company were flexible in meeting our wishes which helped to make a great holiday. Good to know that they were there to help if experienced any difficulties. All hotels of good standard.
Quality: 5
Value for money: 5
Great service, itinerary tailored to our needs, clear instructions, immediate help when one train was cancelled. Not the cheapest, but worth the expense; it's difficult to fault the product
Quality: 5
Value for money: 4
A great holiday with a wonderful tour operator.
Quality: 5
Value for money: 5
Very well organised, a couple of issues with trains but the Swiss rail app was invaluable. Some hotels were much better than others, Brigg was outstanding and the trip to Zermatt was incredible. The inter rail ticket worked very well for us, the EuroStar was chaotic especially when our train was cancelled but the staff worked very hard to accommodate us on the next train, but were unable to sit together with the friends we had travelled with. First class with GWR was excellent and the Swiss trains were immaculate, on time every time and the staff very helpful. My tip to any potential train travellers, travel light and don’t take 1 giant suitcase, 2 smaller 4 wheel cases are much more suitable. If you are upstairs on a train you have to take your luggage with you and some stations have only steps. We had a fabulous holiday, our friends didn’t enjoy it so much because they are used to holidaying in one place.
Quality: 5
Value for money: 5