TablesReady Reviews 42

Due to covid, we would appreciate being able to collect or export customer phone numbers in case we need to contact them, which we cannot do at this time. If we needed to contact our customers, we would have to open each customer account and collect their numbers.

The way my store uses the program, we register each group that comes in.
Customers get texts that they are in a queue when there is no wait time... which confuses some of them.

Otherwise, easy to use system.

I wish there was a fail safe for when one of my hostesses taps the check button instead of the message button (to notify guest there table is ready).

I know you can recall a person from the recent category but if they don't remember the name of the party they accidentally bumped it can be really difficult.

If, when a table is bumped having never been paged there were a pop-up that said "This table has yet to be called, are you sure you want to bump (or your term) them?" it would fix the problem.

So far, so good. We are a large medical office, and we're very lucky TablesReady has altered their program so we can try our best to control our waiting rooms during this pandemic. Also even before when we just had the FreeTrial they answered many of the questions we had to ask and allowed us a lot of time to play with the program to make sure it was even feasible for us to try live. Overall they have been very generous and patient working with us.

Staff really likes the ease of use and it is convenient for guest notifications

The interface needs to be more oriented toward use on a tablet than a laptop. Settings are tedious to update in real time. Analytics are basically useless for us. We have parties of varied sizes and different sized tables which accommodate different sized parties and there is no way to account for this in the way it estimates wait times. We may have a table for 4 available in 20 minutes, but a table for 6 might be more like a 45 minute wait. There is no way customize this type of variable, making it confusing for the potential guest. Updating estimated wait times is a multi-step task which is difficult to update when you are in the middle of a dinner rush, especially on the tablet. There are also virtually no online help tutorials, meaning you have to email someone to find out how to adjust settings appropriately. Wording is confusing and inconsistent. It is very basic and involves a lot of back and forth and manual manipulation.

Helped us transition from painstaking texting on a cell phone to a streamlined app that is easy to use. Happy with everything so far.

Not as customizable as I had hoped for. Customer service was almost nonexistent. Called a few time and had to leave a voicemail. Days would go by then I would get an UNKNOWN caller, I don’t answer those phone calls and he would leave a message I would call right back and straight to voice mail. Customers would complain that they would not get the text. The phone numbers would not update correctly. We canceled after about 2 weeks. The concept is really nice but the execution is terribly lacking.

Great platform and very user friendly.
So far it has met and exceeded our expectations,

Thank you

This is a great app with top-notch support. I highly recommend it!

Initially, the Tables Ready platform seemed intuitive enough and I was excited at the thought of how quickly the set-up appeared to be. The utilization of the appointment system is frustrating at best, and ultimately is the reason that this platform didn't receive 5 stars.

I had to reach back out to our sales person and ask for additional instructions on how to set the appointment system up. He immediately responded with a pre-recorded "How To" video, which was helpful, but also speaks to very clear and consistent issues that most users seem to struggle with. I consider myself technologically savvy enough, and I can't even imagine a less technically competent individual attempting to navigate this system.

Customer service is pretty good. The setup process is a little cumbersome and difficult to get set correctly.

only used for a week or so but so far it works well with no problems. only 2 suggestions: 1)allow for slightly longer automated text messages. 2)when a guest is paged that their table is ready that guest line should change color/be highlighted. This is exactly the system we needed for our "new normal" take out and socially distanced wait list without the cost of bells and whistles we do not need. Would definitely recommend.

Easy, efficient, guest friendly and easy to train employees to use. Going on waits have been a lot smoother since using this application.

Simple, easy, user friendly

I always receive prompt responses to any questions I have!

Excellent product. It is easy to use and train! I love how responsive support is when needed. Highly recommend TablesReady!

It's a great start, but it needs to be easier for patients. Many patients can't follow the instruction to text ADD facilityname firstname lastname
They should just be able to text their name alone (without the word add, and facility name) to sign up for the waitlist.
Also, there should be a way to sign up for different clinics so we don't get optometry patients mixed up with regular appointment clinic patients.
Otherwise, it's pretty cool.