tabby Reviews 1,938

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 333 reviews, reviewers had a great experience with this company. Many customers appreciate the hassle-free online shopping experience and the flexible payment options, which make it easier to purchase items they might not otherwise afford in a single payment. The service is often described as outstanding and very helpful, allowing users to manage purchases and travel expenses through installments. People find the platform easy to use, with clear payment plans and no hidden charges, making it a reliable financial support. However, some people were dissatisfied with customer service, reporting issues like slow responses, being passed between agents, or experiencing aggressive communication regarding outstanding payments. There were also concerns about unexpected changes to credit limits and confusion regarding which stores accept the Tabby card, leading to payment rejections.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting negative experiences such as unexpected charges,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as wonderful, excellent, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as easy, convenient, and helpful... See more

Staff

Customers had ambiguous experiences with staff, with some reviewers praising the dedication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hopefully there is long term options for 12... See more

Company replied

Rated 4 out of 5 stars

It's great opportunity for people who can't buy something for make wish fulfill. But with tabby people’s can buy & make fulfill their wishes.It's loving. Because people Can't effort something buy one... See more

Company replied

Rated 5 out of 5 stars

Thank you Tabby for your installment… Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hope... See more

Company replied

Rated 5 out of 5 stars

it makes my life easy when it comes to shopping experiences in various prestigious stores here in Riyadh. I can afford to purchased high value products but no worry payment because of Tabby, most esp... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

tabby provides consumers across the UAE and Saudi Arabia with the flexibility to pay for their online and offline purchases either in a deferred single payment or in multiple installments. Our mission is to empower consumers to buy what they want, when they want it while staying in control of their finances. We are the first licensed FinTech company providing a Buy Now Pay Later (BNPL) solution across the GCC. Our growth has been driven by a strong team with deep industry knowledge and excellent support from key investors. The tabby team is made up of talented individuals with diverse backgrounds and we're working hard to bring the future of payments to your doorstep. The company operates out of Dubai, UAE with an office in Riyadh, Saudi Arabia. تابي تقدم لعملائها في المملكة والإمارات وسيلة دفع مرنة وسهلة لجميع مشترياتهم على المتاجر الالكترونية وحتى في المحلات التجارية. ولدينا طرقتين للدفع عن طريق تابي؛ الدفع لاحقاً وهي دفعة واحدة تتم بعد 14 يوم من عملية الشراء أو من خلال اقساط مجانية. غايتنا هي تمكين العملاء من شراء ما يريدون في الوقت الذي يردونه مع القدرة على سيطرة أمورهم المالية. نحن أول شركة تقنية مالية مرخصة في المملكة تقدم خدمة "اشتر الآن وادفع لاحقاً". نمونا مبني على فريق عالي الكفاءة مع خبرة وسعة في مجال الدفعات، التقنية والتجارة الكترونية. ولدينا أيضاً مجموعة من المستثمرين الرائدين في مجال التقنية المالية لدعم هذا النمو. .يضم فريق تابي مجموعة من الأفراد ذو خبرات متنوعة ونهدف دائماً إلى تقديم مستقبل التسوق والدفعات إلى الخليج تعمل الشركة من مقرها الرئيسي في الإمارات ولديها مكتب في الرياض، المملكة العربية السعودية.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's great opportunity for people who…

It's great opportunity for people who…
It's great opportunity for people who can't buy something for make wish fulfill. But with tabby people’s can buy & make fulfill their wishes.It's loving. Because people Can't effort something buy one time payment. But tabby make easy way to buy.give us plan for buy something with EMI

30 March 2026
Unprompted review
tabby logo

Reply from tabby

We’re glad to know your opinion about our service. Thank you for sharing your feedback.

Rated 3 out of 5 stars

I would like to express my concern…

I would like to express my concern regarding my experience with Tabby Plus.

Initially, I was very satisfied when I first used Tabby, especially because of the option to split payments into 6–12 months, which made larger purchases more manageable. Based on this experience, I decided to upgrade to Tabby Plus, expecting even greater flexibility and convenience.

However, after the free trial period ended, I noticed that the 6–12 month installment option was no longer available. Instead, my payments are now automatically limited to a 4-month split through Tabby Card and Tabby Link.

When I contacted customer service, I was informed that with the Tabby Plus plan, only 4-month installment options are available, and that I would need to switch back to the free plan to access 6–12 month installments. This is quite confusing and disappointing, as I expected the paid plan to offer more flexibility, not fewer options.

Given that I am paying a monthly fee for Tabby Plus, I would appreciate it if you could reconsider this structure or provide customers with the option to access longer installment plans (up to 12 months), especially for higher-value purchases such as gold or other expensive items.

At present, I am only using Tabby Card and Tabby Link for smaller amounts to avoid large monthly payments, which limits the usefulness of the service for me.

I hope you will take this feedback into consideration and improve the offering for Tabby Plus subscribers.

28 February 2026
Unprompted review
tabby logo

Reply from tabby

Hello! We understand your frustration and assure you that we do offer Tabby+ to offer more flexible payment options across various stores that are not directly partnered with Tabby. We also offer different installment plans, and for further assistance and clarification, kindly provide us with the account details, and we will gladly assist you.

Rated 5 out of 5 stars

The platform is well-designed

The platform is well-designed, easy to use, and offers a convenient and transparent payment experience Best service also one request for i try increase credit given suggestions aslo easy way

29 March 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for your fantastic 5-star rating! We're thrilled to know that you're enjoying using Tabby. Your support means a lot to us. We're here to ensure you continue having a great experience :)

Rated 5 out of 5 stars

it makes my life at ease!

it makes my life easy when it comes to shopping experiences in various prestigious stores here in Riyadh. I can afford to purchased high value products but no worry payment because of Tabby, most especially those in promotion yet valuable items from UAE! I really thanks God for having a financial flatform like this... thanks a lot Tabby

29 March 2025
Unprompted review
tabby logo

Reply from tabby

We’re glad to know that. Thank you for sharing your great feedback, and hope you always enjoy paying with Tabby.

Rated 1 out of 5 stars

SCAMMERS BEWARE HUGE SCAMMERS.

SCAMMERS BEWARE HUGE SCAMMERS.

WORST CUSTOMER SERVICE IN THE WORLD

28 March 2026
Unprompted review
tabby logo

Reply from tabby

Hello! We assure you that we do our best to ensure a safe purchasing journey for our customers. For further investigation from our end, provide us with your account details, and we will check for you.

Rated 1 out of 5 stars

Poor Support & Refund Handling

We are a business partner using Tabby as a payment solution, and our experience has been extremely disappointing. Our refund access has been blocked since early March without any clear justification or resolution timeline. Despite multiple follow-ups, the only response we receive is that the issue has been forwarded to the “relevant department,” with no actual progress.

This has severely impacted our operations and customer trust, especially during a time when refunds are critical in the travel industry. A lack of accountability and communication from Tabby makes it very difficult to rely on them as a partner.

We hope they improve their support and transparency going forward.

25 March 2026
Unprompted review
tabby logo

Reply from tabby

We understand how important timely refunds are for your business and appreciate you raising this. Please contact the partner support team so your case can be reviewed and prioritized:

KSA: partner@tabby.sa
Non-KSA: partner@tabby.ai

Your feedback is noted and helps improve the experience.

Rated 5 out of 5 stars

Outstanding Customer Support and…

Outstanding Customer Support and Professionalism

⭐ ⭐️⭐️⭐️⭐️
I had an issue that affected me for over a month and caused significant stress. However, the Tabby Customer Care Team handled my case with incredible dedication and professionalism.

They worked with me patiently, day and night, carefully reviewing every detail in a very systematic way. Thanks to their persistence and understanding, my issue has finally been resolved.

I truly appreciate their fairness and the way they stood by what is right. Their support made a real difference for me.

I am very happy to be part of the Tabby Card family, and I will be following their growth and success with great admiration

Highly recommended!

24 March 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for your fantastic 5-star rating! We're thrilled to know that you're enjoying using Tabby. Your support means a lot to us. We're here to ensure you continue having a great experience :)

Rated 5 out of 5 stars

Excellence

No hidden fees good experience

17 March 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for your fantastic 5-star rating! We're thrilled to know that you're enjoying using Tabby.

Rated 1 out of 5 stars

Worst customer service by Sarah &…

Worst customer service by Sarah & Habiba. Lack of communication and no security in data privacy as they will use your card in fraud transactions

24 March 2026
Unprompted review
tabby logo

Reply from tabby

We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused. Please share with us more details via DM so we can assist you in the best way

Rated 5 out of 5 stars

They call fast

They call fast

22 March 2026
Unprompted review
tabby logo

Reply from tabby

We’re glad to know that. Thank you for sharing your feedback.

Rated 5 out of 5 stars

I dont know the name of agent I chatted…

I dont know the name of agent I chatted on twitter, but his help regarding the refund payment was exceptional and I appreciate the clarity he provided regarding the process.

22 March 2026
Unprompted review
tabby logo

Reply from tabby

It is delightful to hear such positive words, and serving our users is always a pleasure.

Rated 3 out of 5 stars

Early Tabby Card Issuance for more convenience

I hope you can provide the Tabby card without the need of more purchases to do online, thus we can proceed with tabby card usage on in-store purchases like the basic daily needs.

21 March 2026
Unprompted review
tabby logo

Reply from tabby

he Tabby Card can indeed be used for in-store purchases, allowing you to shop at Tabby card network stores and split payments into installments. However, to utilize the in-store card, you need to set a store-specific limit before each purchase. This limit is valid for a one-time transaction at the selected store and expires after 72 hours if not used.

Rated 1 out of 5 stars

The worst service

The worst service and the worst customer service ever

20 March 2026
Unprompted review
tabby logo

Reply from tabby

We're sorry to know that you're experiencing that! Please reach out to us and provide your personal data with your query for further assistance.

Rated 5 out of 5 stars

Tabby always there on time so it's a…

Tabby always there on time so it's a big help for anyone and of course for me as long you payment on time and not delay

1 January 2026
Unprompted review
tabby logo

Reply from tabby

We’re glad to know that you find our service helpful. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Tabby has been so helpful to me,my…

Tabby has been so helpful to me,m y family and friends. It has supporting in budgeting and managing our finances especially when we're financially strained. Tabby is extremely wonderful and important to have in our lives.

20 March 2026
Unprompted review
tabby logo

Reply from tabby

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look