The package never got delivered. Tips for you who have the same experience: don't try to contact swoopin, they won't answer. Contact for ex H&M right away. H&M are aware of the problem and will of... See more
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I have been waiting for my h&m parcel for more than a 10 days. They set a delivery date, I got an email but I didn't receive anything that day. No explanation, no email to reschedule my delivery, no a... See more
Excellent service, timely, fresh and friendly staff
Company replied
Super fast, thank you very much!
Company replied
Company details
Written by the company
Swoopin est une société à mission, spécialiste dans la création de solutions de logistique et de livraisons durables, sur-mesure pour les acteurs de l’E-Commerce.
Contact info
66 Avenue des Champs-Élysées, Paris, France
- swoopin.green
2.7
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Super livreur au top merci
7 June 2022
Unprompted review
Reply from Swoopin
Bonjour Kima,
Nous nous réjouissons de lire votre commentaire et que vous ayez apprécié la qualité de nos prestations.
Bien à vous,
L’équipe Swoopin
Super service !
16 May 2022
Unprompted review
Reply from Swoopin
Bonjour,
Merci pour votre message.
C'est un réel plaisir de lire que notre service est à la hauteur de vos espérances.
Bien à vous,
L’équipe Swoopin
Bougrement efficace
11 May 2022
Unprompted review
Reply from Swoopin
Bonjour Leo,
Merci pour votre message.
Nous sommes ravis que votre expérience avec nous se soit parfaitement déroulée.
Au plaisir de vous livrer à nouveau très bientôt,
L’équipe Swoopin
Reply from Swoopin
Hello,
We are glad your experience lived up to your expectations !
We’re here for you anytime.
Best wishes,
L’équipe Swoopin
Excellent 👌
20 April 2022
Unprompted review
Reply from Swoopin
Bonjour,
Merci pour votre commentaire ! Nous sommes heureux de le lire.
Au plaisir de vous livrer à nouveau très bientôt,
Swoopin Team
The status of delivery stays the same…
The status of delivery stays the same for five days. No way of contacting them, sent a mail three times - no answer.
15 April 2022
Reply from Swoopin
Dear Anastazie,
Thank you for taking the time to leave your feedback.
We are extremely sorry for the inconvenience. Our aim is to provide efficient delivery to our clients at our earliest but clearly, on this occasion, we could not perform to our usual standards.
Please contact us again direclty on our contact form: https://swoopin.typeform.com/to/Tmn1L9Wg
We will help you track your parcel and get this issue resolved for you.
Kind regards,
Swoopin Team
Very poor delivery service and no communications!
My order has still not arrived and no answer to emails. No update on delivery status from swoopin in a week! Really disappointing service!
16 February 2022
Unprompted review
Reply from Swoopin
Hello,
Thank you for taking the time to leave a review.
We regret to hear that not everything was entirely to your satisfaction. We are sorry that Swoopin's delivery service was not as expected on this occasion. One member of our team is currently taking care of your file to solve this issue.
We hope to hear from your soon.
Kind regards,
L’équipe Swoopin
terrible - where is my parcel ??
i have been waiting my parcel and received nothing. there is no way of contacting swoopin and the status hasn’t changed for over a week. i am very disappointed in this H and M delivery service.
13 February 2022
Unprompted review
Reply from Swoopin
Dear Rose,
Thank you for your review.
We are sorry that Swoopin's delivery service was not as expected on this occasion, one of our agent is currently addressing the issue you encounter. We apologize for the inconvenience.
We look forward to hearing from you.
Kind regards,
Swoopin Team
Never got my order from HM
Never got my order from HM and it's been almost a week. Also can't track my order.
I mean I'm a student who ordered for more than 100 euros (??)
So I would like to see my order or to have my money back
12 February 2022
Unprompted review
Reply from Swoopin
Hello there,
Thank you for taking the time to share your review.
Please accept our apologies for the delay you experienced and that Swoopin's delivery service was not as expected.
We understand you have now received your parcel.
We appreciate your understanding as we work to improve our service.
We hope to see you again.
Best wishes,
L’équipe Swoopin
Nickel !Rien à dire!!
12 February 2022
Unprompted review
Reply from Swoopin
Bonjour,
Merci pour cet aimable message.
Nous sommes ravis que votre expérience avec nous se soit parfaitement déroulée.
Bien à vous,
L’équipe Swoopin
Reply from Swoopin
Bonjour,
Merci pour votre message.
Merci d'avoir souligné la gentillesse de notre équipe !
Nous espérons que vous renouvellerez l'expérience prochainement,
L’équipe Swoopin
Give me a delivery
I ordered with HM on 04/01, they have my package since the 10/01. They “tried” three times to deliver them, every time I was at home but no one ever came.So bad!I have already wait for two weeks.I can't connect the courier!I don't know where and when I can get my package. Please deal with this problem as soon as better.!
19 January 2022
Unprompted review
Reply from Swoopin
Dear Bao,
Thank you for your message.
Please accept our apologies for the delay you experienced and that Swoopin's delivery service was not as expected. We understand you have now received your parcel and spoken with a member of our team. We appreciate your understanding as we work to improve our service.
We look forward to you visiting us again in the future.
Best wishes,
Swoopin Team
H&M parcel never delivered!!!!!!!!! And now they are sending back to H&M
H&M parcel never delivered. Received for three times the email that my parcel would have been delivered but this never happened! And bow they are sending back to H&M - nobody never called me so I assume that nobody ever tried to make the delivery.. this is the worst delivery service I’ve experienced. The idea is good but the service is 0 - now I don’t know if I will ever receive my order. H&M should change this provider considering all bad comments and experiences here below. Of course nobody answers to the emails.
Very very bad service, I am sorry
12 January 2022
Unprompted review
Reply from Swoopin
Dear Claudia,
Thanks for sharing your concern with us.
We are extremely sorry for the inconvenience. Our aim is to provide efficient delivery to our clients at our earliest but clearly, on this occasion, we could not perform to our usual standards. However, we are looking into this matter on a priority basis. Rest assured, one of our team members is taking care of this issue and it will be resolved immediately. Once again, we would like to extend our sincere apologies for the delay.
We hope to have the pleasure of welcoming you back for an improved experience in the future.
Best regards,
L’équipe Swoopin
Reply from Swoopin
Dear Adnane,
Thank you for your review.
We regret that not everything was entirely to your satisfaction.
We are sorry that Swoopin's delivery service was not as expected on this occasion, please contact us at support@swoopin.green with your order reference and we will address the issue.
We apologize for the inconvenience.
We hope you'll come back and see us for an improved experience.
Best wishes,
L’équipe Swoopin
Worst delivery company
I ordered with HM on 22/12, they have my two packages since the 29/12. They “tried” three times to deliver them, every time I was at home but no one ever came.
12 January 2022
Unprompted review
Reply from Swoopin
Dear Camilla,
Thank you for your review.
We regret to hear that not everything was entirely to your satisfaction. We are sorry that Swoopin's delivery service was not as expected on this occasion.
One member of our team is currently taking care of your file to solve this issue.
We hope you'll come back and see us again for an improved experience.
Best regards,
L’équipe Swoopin
Impeccable!
22 December 2021
Unprompted review
Reply from Swoopin
Cher Client,
Nous sommes ravis que votre expérience avec nous se soit parfaitement déroulée.
Nous espérons vous apporter toujours la même satisfaction.
L’équipe Swoopin
Reply from Swoopin
Bonjour,
Merci de nous avoir contacté.
Nous vous invitons à nous contacter à l'adresse mail support@swoopin.green en nous communiquant votre numéro de commande pour que nous puissions vous aider. Nous mettrons tout en œuvre pour résoudre votre problème.
Cordialement,
L’équipe Swoopin
I have been waiting for my h&m parcel…
I have been waiting for my h&m parcel for more than a week and the delivery dates keep on changing and even though I am at my house the entire day just to receive the parcel,then suddenly the message shows we missed each other again!!!! I just don't get it ,how many times will you do this ? I have received so many parcels on the same address and never had an issue.I even tried contacting the support team through email and wrote a couple of emails in a week's time and I have not received even one reply.
8 December 2021
Unprompted review
Reply from Swoopin
Dear Akriti,
Thank you for your review.
We regret to hear of your experience and apologize for the late reply to your query. We are currently looking into your case and please accept our sincere apologies for any inconvenience in the meantime.
We hope to resolve this for you very soon.
Kind Regards,
L’équipe Swoopin
marked delivered but they did not event attempt to deliver
I received a notification that my package was delivered but it wasn't there.
The delivery address which was written by swopin is incomplete (I have written the correct address in H&M and I've never had any problem with my h&m delivery before where they use paak previously). I did not receive any call and their customer service is irresponsive.
It's so frustrating as i purchased 300euro worth of blackfriday stuff. Now i have to wait for a possible refund but i would lose my discount.
I would probably not buy from h&m again till they stop using swoopin.
3 December 2021
Unprompted review
Reply from Swoopin
Dear Laura.
Thank you for reaching out and sharing your concern.
We deeply regret the inconvenience.
Please contact us at support@swooping.green so that we can help you track your parcel.
Kind regards,
Swoopin team
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