Switcheroo Reviews

420

•

3.9

Price Comparison Site

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process easy and understandable. Many people highlight the excellent customer service, noting the friendly and patient approach of the representatives who explain everything clearly. Reviewers appreciate the quick and efficient service, often resulting in better deals and significant cost savings on various household expenditures. However, some customers also noted issues with contact and communication, experiencing delays in receiving calls or feeling there were concerns about how their information was handled. A few other people also felt that the service was a waste of time due to poor communication and a lack of follow-up on their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the process for... See more

Price

Reviewers mention ambiguous feedback about price, with many customers reporting significant cost savings on... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting immediate and beneficial calls from utility... See more

Reviews shaping this summary

I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more

Company replied

It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more

Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more

I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more

Company replied

Company details

Price Comparison Site

Written by the company

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.

Contact info

3.9

Great

420 reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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72 reviews in the last 12 months

Write a review

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Jan 23, 2025

Easy to use.

22 January 2025

Unprompted review

Reply from Switcheroo

Jan 24, 2025

Dear Carol,

Thank you for the kind words! Glad you had a great experience.

Best regards,
The Switcheroo Team

Jan 22, 2025

Great

Great. Recommended

22 January 2025

Unprompted review

Reply from Switcheroo

Jan 24, 2025

Dear Customer,

Thank you for the kind words and recommendation! We’re so glad you had a great experience.

Best regards,
The Switcheroo Team

Jan 21, 2025

Do not use their website!! Scam Callers

Do not use their website! Beware! If you put in your details, you will be bombarded with calls from all over the UK claiming they are from a ‘particular provider’. These are all scams! This company sell your details onto third parties. Within the past 24 hours I have had 5 calls from a number addressed in hull. I finally answered and found out it’s a scam. Do your due diligence people. It’s best to stick to reputable companies, this one is a big NO! Remove my details from your company records!

20 January 2025

Unprompted review

Reply from Switcheroo

Jan 24, 2025

Dear Customer,

Thank you for bringing this to our attention. We want to assure you that Switcheroo is not a scam, and we take your concerns seriously. The calls you’ve received from the Hull number are from one of our trusted partners, who can provide an energy quote based on your request.

We apologise for any inconvenience caused and understand how frustrating this can be. If you’d prefer not to receive further calls, please email us at info@switcheroo.co.uk, and we will promptly process the removal of your details and resolve this matter.

We are here to help if you have any further concerns.

Best regards,
The Switcheroo Team

Jan 20, 2025

They sell your details to service providers. I just received a call from a life insurance company, nothing to do with what I used switcheroo for.

27 November 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi Richard,

We’re sorry to hear this and take your concerns seriously. We only share details in accordance with our Privacy Policy. Please contact us at info@switcheroo.co.uk and we’ll investigate this further for you. Please let us know if we can do anything to help.

Best regards,
The Switcheroo Team

Nov 26, 2024

Site is easy to use and explains…

Site is easy to use and explains everything so you can understand

26 November 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi Heather,

Thank you for your kind words! Making the process simple and straightforward is what we strive for!

Best regards,
The Switcheroo Team

Nov 26, 2024

Honestly very quick service

Honestly, filled in the form online and in less than 30 seconds companies were in touch! I have switched and savings myself over £60pm.

22 November 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi Angela,

That’s fantastic to hear! We’re so glad the process was quick and seamless for you, and saving over £60 a month is an amazing result. Well done on making the switch!

Best regards,
The Switcheroo Team

Nov 21, 2024

3 November 2024

Unprompted review

Reply from Switcheroo

Dec 3, 2024

Hi David,

Thank you! We’re glad you found the switch easy and had a great experience.

Best regards,
The Switcheroo Team

Nov 5, 2024

So far so good!!!

So far so good! Quick to call and huge savings! Highly recommended!

5 November 2024

Unprompted review

Nov 4, 2024

Very simple process

Very simple process. British gas called me quickly, as they were the cheapest option, and were very helpful!

1 October 2024

Unprompted review

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