Using Switchere for a while now — simple interface, payments go through fast, lots of options to choose from. Had one issue, support sorted it quickly. Solid service, no complaints
Company replied
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See what reviewers are saying
While the site did bug a little on the verification process, support was quite fast to help me with both the bugs and how to verify correctly. Fees were a little high, but not that I would really mi... See more
Company replied
Paid $150 via apple pay due to the website clearly stating no verification is required, then IMMEDIATELY was asked for further verification. Upon attempting to contact their "24/7" customer support... See more
Company replied
Edit: Due to holiday my payment got 1 day delayed, though I was going to a long time fight to get my money like with another crypto platform, but finally everything is OK, got an fast answer of suppo... See more
Company replied
Company details
Written by the company
Switchere.com is one of the most reliable online exchanges for buying cryptocurrencies. The company is a licensed provider of financial services, with guaranteed legal compliance and a secure infrastructure system for fast crypto purchase services at fair prices. If you are looking for the best and convenient way to buy most popular and liquid cryptocurrencies — you came to the right place!
Contact info
Lvivo g. 25-701, 09320, Vilnius, Lithuania
- +37052194312
- customercare@switchere.com
- switchere.com
You should know
3.5
Average
955 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Switchere
Dear Abubakarr,
Thank you so much for sharing your review and 5 stars! Your feedback means a lot to us!
Best regards,
Switchere Team
I have allowed all the conditions of…
I have allowed all the conditions of your platform and I want to confirm my order. I tried to do the verification by video call, but no one has contacted me for 20 days to do the action. Is it possible to do a chat verification because my money has been blocked for 20 days and this is not serious at all. Please an answer to my issue 5KR6F-9GRHVW
12 July 2024
Unprompted review
Reply from Switchere
Dear Heinz,
We're sorry to see your negative review. Kindly note that we have investigated your situation and the full refund has been processed to your bank account. For further assistance, please contact your bank directly.
Best regards,
Switchere Team
Reply from Switchere
Dear Mohammad,
Thank you so much for your positive feedback and 5 stars! We're excited to hear you highly appreciated using our services.
Best regards,
Switchere Team
Bad customer support
Currently getting zero help when my order is stuck on awaiting payment... i have paid
27 July 2024
Unprompted review
Reply from Switchere
Dear Lovisa,
We have requested additional information regarding your order but have not received a response from you.
To assist you further, please contact us at customercare@switchere.com and specify your email address or order ID so that we could investigate your issue and help you.
Best regards,
Switchere Team
I had problems with my old ID national…
I had problems with my old ID national card to accept a KYC. I needed to buy USDT to use it as payment method.
26 July 2024
Reply from Switchere
Dear Emile,
Thank you for sharing your review and giving us 5 stars! Kindly note that your transaction was successfully processed, and no KYC verification was required. Thank you for choosing Switchere!
Best regards,
The Switchere Team
order its still pending
ive made an order but its still pending i sent every proof you want im using payoneer virtual card
my order 5UG9C-9BX7YG
10 July 2024
Unprompted review
Reply from Switchere
Dear Abderrahmane,
Thank you for sharing your review! Kindly note that your order was processed within one hour due to card verification.
Best regards,
The Switchere Team
My order has been on review already for…
My order has been on review already for two days even though they said it takes up to a day, I wrote them a email about it and just said ”you will receive an email when it’s verified” I am really disappointed.
Please give me a refund my order is 5W3T7-ZTF8ME
2 July 2024
Unprompted review
Reply from Switchere
Dear Fernando,
We're sorry to see your negative review. Please note that, unfortunately, you failed to complete the card verification process. Therefore, the order was automatically rejected after three days of waiting for verification, and the funds were transferred back to your bank account.
Best regards,
The Switchere Team
Reply from Switchere
Dear Elijah,
Thank you so much for sharing your review and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
Reply from Switchere
Dear Julian,
Thank you so much for your positive feedback and 5 stars! We're excited to hear you highly appreciated using our services.
Best regards,
Switchere Team
Transaction occured seemlessly.
12 June 2024
Unprompted review
Reply from Switchere
Dear Lisa,
Thank you so much for sharing your review and such a high rate! Your feedback means a lot to us!
Best regards,
Switchere Team
Reply from Switchere
Dear Bert,
We regret to see your negative review. Please note that when purchasing cryptocurrency, transactions are conducted in BTC, not EUR. Before finalizing any order, the exact amount of cryptocurrency to be received is clearly displayed to the client and is not concealed in any manner.
Best regards,
Switchere Team
Reply from Switchere
Dear Christian,
Thank you so much for your positive feedback and 5 stars! We're excited to hear you highly appreciated using our services.
Best regards,
Switchere Team
When we buy some crypto it is hard for…
I mean have some hardness when buying cryptos and clearly not showing our value of token as like binance and more exchanges.
I recomend binance and mexc,bybit as like development need for switcher exchange.
4 June 2024
Reply from Switchere
Dear Suresh,
We are sorry to see your negative review. Ensuring 100% customer satisfaction is our number one priority. Please let us know what aspects of our service you find challenging by contacting us at customercare@switchere.com.
Best regards,
Switchere Team
Money is gone because I did not leak my…
Money is gone because I did not leak my card to them. They operate like a cartel resturant. DO NOT BUY FROM THEM.
These devious scammers never tell you that you have to leak your card to use their service. I tried to buy SOL and sent switchere my money, then filthy tactics emerge and these guys want me to leak my card to them.
My transaction is canceled now and haven't gotten refunded which their TOS clearly say I would receive. But they operate like a cartel so who the hell knows if they care what they write there.
7 May 2024
Unprompted review
Reply from Switchere
Dear user,
We have requested additional information regarding your order but have not received a response from you.
To assist you further, please contact us at customercare@switchere.com and specify your email address or order ID so that we could investigate your issue and help you.
Best regards,
Switchere Team
Reply from Switchere
Dear user,
Thank you so much for your positive feedback and such a high rate! We're excited to hear you highly appreciated using our services.
Best regards,
Switchere Team
to be honest
to be honest, i have been on crypto since 2017. this is sofar the fastest service i have seen when using direct buying crypto with credit card.
many thanks to the switchere team.
keep up the good work.
29 May 2024
Unprompted review
Reply from Switchere
Dear Yasin,
Thank you so much for your positive feedback and such a high rate! We're excited to hear you highly appreciated using our services.
Best regards,
Switchere Team
I bought 500 EURO worth of solana
I bought 500 EURO worth of solana, which it says on their website up to 700 EURO, users does not need to do a KYC. After some hours. They sent me an E-MAIL saying i have to confirm my data (KYC). So i did it because i did not wanted to cancel the order. Next day, was Saturday, so i waited till the night and no thing happened, order was pending. When i contacted them again, they responded with it might take another day as weekends does not count. very bad experience. Now i should wait some days for the refund.
25 May 2024
Unprompted review
Reply from Switchere
Dear Marco,
We’re sorry to see your negative review. It appears that you requested the cancellation of the order yourself. Currently, your payment card has been verified and is ready for use in purchases.
Also, please note that card verification is distinct from KYC and serves as an additional security measure to protect the cardholder’s funds.
Regarding refunds, we issue them immediately on our end. However, the visibility of the refund in the client's account depends on the internal procedures of the bank and may take up to 14 days.
Best regards,
Switchere Team
unbelivable high transaction costs
unbelivable high transaction costs. ordered 10 euro and got 6,4 Euro
24 May 2024
Reply from Switchere
Dear Marko,
We’re sorry to see your negative review. 100% customer satisfaction is our number one priority — please know that we endeavor to minimize fees on our side as much as possible.
Best regards,
Switchere Team
Fast simple and good
18 May 2024
Reply from Switchere
Dear Wim Van,
Thank you so much for your positive feedback and 5 stars! We're delighted to hear you're having a positive experience on our platform.
Best regards,
Switchere Team
Probably my transaction ll be verified in a next lifetime!
Terrible expierence!!!Purchased some matic with credit card butwhich was declined,so ive made another purchase with other card but they asked me for verification.After uploaded documents transaction were still pending.The custumer service guy told me that verification may take up to 1 bussiness day!I still dont know if my documents will be approved and missing an nft drop!!!
17 May 2024
Unprompted review
Reply from Switchere
Dear Wee Mee,
We have requested additional information regarding your order but have not received a response from you.
To assist you further, please contact us at customercare@switchere.com and specify your email address or order ID so that we could investigate your issue and help you.
Best regards,
Switchere Team
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