Switch | Apple Premium Reseller - Leuven Reviews 87

Do not buy anything here ! Worst experience ever !

1. Pay 50 euro more than the official apple.
2. Promised the cash back when the laptop arrives. Waited 4 months in total due to the first time delivery was a wrong keyboard. And every order takes 2 months. But when pick up the laptop, they say the cash back is not for people who doesn’t know Dutch. Contact via email, not reply, calling they only say we will check and then no reply.
3. Official Apple can see the deliver time and it is much shorter than Switch.

In conclusion, don’t buy from Switch now.

Very good people and good I like

I ordered and pre paid an Apple product which was delivered to the store after 3 weeks waiting. I went to pick up they told me they sold the product because I showed up late, they offered me to reorder the same product and also wait another 3 weeks or a refund with a 3 week delay.

This is just rediciolous. I ordered the same item at apple.com and it was delivered the next day.

Horrible customer support. Brought in a macbook pro 13” 2016 that suffered from the backlight malfunction defect. A defect know to Apple an is repaired free of charge. At dropoff, the noticed a tiny crack in the bezel under the screen. A bezel that in itself is prone to cracks as it is very very fragile. I replaced one on another macbook voor the hefty sum of 11 euros (peel old one off, stick new one on). They told me this was not going to be an issue since the bezel is not part of the screen and the little crack cannot explain the malfunction of the backlight. The crack has been there for almost 4 years by the way. Only half an hour later I got a quote for repairs (which they told me would be €0 due to the program Apple had put in place for free repair) stating the repair would cost €844 !! Because of a “cracked screen”! There was no negotiation possible, the guy in the store told me the €844 repair would fix the crack in the bezel (NOT in the screen, mind you. They failed to show me that the screen was actually cracked like it said on the offer) and that’s why it needs to be paid. As a side-effect, the backlight would be repaired too. NOT the other way around!! I even had to pay €35 because I refused to have it repaired for that price. I bought several macbooks at switch, even planned to buy some airpods there today, but having to pay the €35 was a bridge too far. They will never see me there again!

I have waited for almost 2 months to receive the MacBook. And when I wanted to return the device, Switch told me that this device is a customised one, and thus I can't return, even though when I ordered the base option only.