Swikly Reviews 

5,604
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

The apartment was not as described. The number of stairs was more than suggested and there was a lack of sufficient light when entering the last floor. This made for a dangerous situation for falli... See more

Company replied

Rated 5 out of 5 stars

The site was very good, although they were in the process of closing up for the season, so lovely and quiet, no too many visitors. Holiday cottages were immaculately clean. Staff were helpful and pol... See more

Company replied

Rated 5 out of 5 stars

We had the most fantastic stay at Le Petite Venise in Colmar. A wonderful location, so central but very peaceful and waking up early smelling the Boulangerie baking just a street behind was... See more

Company replied

Rated 5 out of 5 stars

We absolutely loved our stay which was 2 weeks. It is a spotless camp and the children loved every minute of it. They made lots of friends and had brilliant fun in the pool. Evening entertainment was... See more

Company replied

Company details

  1. Payment Service
  2. also in
  3. Card Processing Service

Information provided by various external sources

Streamline your reservations by requesting down payments and security deposits online, without the hassle of dealing with cheques or bank transfers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(5,604)

3,336 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The unit was easy to find for the taxi…

The unit was easy to find for the taxi driver. The codes worked well for entry. We were confused for a few moments about which door was ours to access once inside the building.
The unit was beautifully presented in a wonderfull location in Seville.

4 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Thank you !

Rated 5 out of 5 stars

Great campsite near the sea.

The campsite was great location near the beach was fab. Swimming
Pools were lovely, can be hard to get sunloungers but it was busy.
Activities at pool were great fun.
Mobile was great and restaurant was fab too. Staff were lovely. All good really enjoyed stay.

21 June 2026
Unprompted review
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Reply from Swikly

Thank you for your review!

This feedback seems to be intended for your campsite. We hope your security deposit experience with Swikly went smoothly.

Best regards,
The Swikly team

Rated 3 out of 5 stars

My bank blocked Swikly and it took 2…

My bank blocked Swikly and it took 2 hours to convince them to put the payment through. I also wasn't happy to pay a daily rate of insurance; plus, plus, plus!

18 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Hi, thank you for your review.

We are sorry to hear about the difficulties with your bank. Swikly is a certified and secure platform, which should reassure your bank for future transactions. Regarding the insurance, please note that it remains entirely optional.

Best regards,
The Swikly team

Rated 5 out of 5 stars

Good

The camping where I stayed used Swikly for their deposit system. It worked really well.
I didn't have to pay anything.

28 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Thank you for your review!

We are glad the deposit process went smoothly for you.

Best regards,
The Swikly team

Rated 5 out of 5 stars

Sans complication

Sans complication quelconque

26 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Merci pour cet avis 5 étoiles !

Excellente journée,

L’équipe Swikly

Rated 1 out of 5 stars

50€ retained from my deposit – for a stained towel!!!

I made a security deposit for a rented apartment in Marseille. The owner claimed that a towel was still stained after washing and claimed 50€ (!!!) damage. Swikly just complied and retained the 50€, no matter how unjustified that claim was.

In my opinion a clear abuse, but they know fully well that nobody will go to court for 50€. Still, I would have wished that Swikly would have made a fair decision. I think their system allows for systematic abuse and lacks transparency and safety mechanisms, and therefore cannot recommend it.

In response to Swiklys response: I would think that it is Swikly's responsibility to check claims for plausibility (50€ for a towel???) and rightfulness. It is impossible to present any "evidence to the contrary" after leaving the apartment. Like I said: I feel scammed.

25 May 2026
Unprompted review
Swikly logo

Reply from Swikly

Hi, thank you for your review.
We are sorry to hear about this situation. When a host submits a claim, we contact the tenant to gather their version of the facts. Without evidence to the contrary, we are unfortunately obliged to respect the host's decision. We understand this can feel unfair and we are sincerely sorry for the outcome.
Please note that you may be able to claim reimbursement through your personal liability insurance.
Best regards,

The Swikly team

Rated 1 out of 5 stars

Unable to make security deposit

A B&B provider 34m in St Tropez uses Swifly. The link to provide a security deposit doesn't work. They told me to contact Swifly direct but I cannot find a means to do so on their website

20 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Hi, thank you for your review.
We are sorry to hear about this issue. You can reach our support team directly via the chat available on our website.
Best regards,

The Swikly team

Rated 5 out of 5 stars

Seven night stay as a couple in a…

Seven night stay as a couple in a motorhome with 3 dogs. Lovely clean campsite, dog friendly and very welcoming. Lots of activities provided. We had an issue with the private bathroom on our pitch but, this was quickly sorted. All staff friendly and approachable. Fresh bread and croissants daily. Wish we could have stayed longer!

7 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Thank you very much!

The Swikly team

Rated 1 out of 5 stars

For a touring emplacement we felt a 290…

For a touring emplacement we felt a 290 euro deposit was extreme

3 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Hi, thank you for your review.

The deposit amount is entirely set by your host. Swikly does not intervene in this decision.

Best regards,
The Swikly team

Rated 5 out of 5 stars

Wonderful Time

This is a beautiful a wonderful setting overlooking the Riviera. It is close to the port and a short walk to Restaurants. The apartment is quite spacious and clean, although the building itsels a little bit less luxurious.

The apartment has all the necessities of life. A big kitchen, dining room, outside dining and sitting, two bathrooms, one extremely large with a spa tub.

The necessities, paper towels, soap etc., a little sparse, so be prepared to stock up. But overall, it was an amazing experience and a very enjoyable place to spend time.

3 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Thank you very much!

The Swikly team

Rated 1 out of 5 stars

Didn’t function with my master card

Didn’t function with my master card. Just my wife’s wise virtual card worked.

4 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Hi, thank you for your review.
We are sorry to hear about this issue. We invite you to contact our support team via the chat on our website so we can look into this and help you further.
Best regards,
The Swikly team

Rated 1 out of 5 stars

The showers were 4 inches from the…

The showers were 4 inches from the corner of the cubicle and had no power so it was very hard to use them. The floors were covered in sand and were filthy. There was no toilet paper in two of the toilets for three days. The pitch was covered in weeds and had not been maintained. The second facility in the middle of the camp had filthy washing up sinks. The showers by the pool again had no pressure and were in the corner. Certainly not up to Sandaya standards and at best 2 stars and they also ask for 290 euros deposit for a pitch. This is the first Sandaya site we will never go back to

2 June 2026
Unprompted review
Swikly logo

Reply from Swikly

Hi, thank you for your review.

This feedback seems to be intended for your campsite rather than for Swikly. We hope your security deposit experience with us went smoothly.

Best regards,
The Swikly team

Rated 3 out of 5 stars

Too many "chaser" emails

Too many "chaser" emails after I had declined the insurance.

28 May 2026
Unprompted review
Swikly logo

Reply from Swikly

Hi, thank you for your review.
We hear your frustration and take note of your feedback regarding the insurance follow-up emails. We will pass this on to our teams.
Best regards,
The Swikly team

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