I will say I believe service has improved over time. When it was first installed in my building a year or two ago, Swiftlane would go down more frequently, or the app would occasionally crash. But I h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My building used Swiftlane for front door access. Thanks to Swiftlane we could get in by scanning our face, or by using the app to 'manually' unlock the door. I especially liked that we could set up d... See more
Never had any serious issues - Sometimes the system has to reboot so you’re waiting to get inside for a couple minutes while it’s setting itself back up! Face ID is really nice too
Using Swiftlane makes entering my building easy. However, there are challenges with having this security system. First of all, if deliverypeople come, they will need to call you. If you have a job in... See more
Company details
Information provided by various external sources
Swiftlane is a touchless unlock system designed to provide high security, safety, and convenience using face recognition and mobile credentials.
Contact info
65 Langton Street, 94103, San Francisco, United States
- contact@swiftlane.com
- swiftlane.com
4.4
Excellent
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love Swiftlane
Love Swiftlane! My building installed it about 2 years ago and it makes life so much easier. I love that I can generate specific entry codes for different people (ie deliveries, guests, etc.) I alo like that it has face recognition for me to enter - makes it super easy to get into the building without having to find my keys.
7 April 2026
Unprompted review
System is unreliable
This is the second time this week that the unit at the most important door to our building is not working. Neither the PIN nor the facial recognition opens the door.
I called earlier this week and have submitted two tickets. No indication that anything has been done.
Also, and very importantly, the Swiftlane system is built so that if there's an issue, the customer has to report it. Imagine trying to get into the building in an emergency? Or having to stand outside in freezing or rainy weather? It's incredible that Swiftlane doesn't have system monitoring!
If you are looking for this kind of system, keep looking! High initial cost PLUS monthly fee - for an unreliable solution.
10 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.