I have a Björnen couch. They say that the fabric is good quality, it is not. Complained about it and they said that it is our fault, even though our clothes do not have sharp edges and we do no... See more
Company replied
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See what reviewers are saying
I actually went into the store one day to have a look and then bought the sofa later online, but the entire process was so smooth. Team are lovely and my sofa is so comfortable. Its also stain-resista... See more
Company replied
Added an online review on the sweef webside that was never published because it was one star. I bought the Sweef Katten gerade sofa with delivery to Germany. I got the Salvador Samt cloth for the sofa... See more
Company replied
We bought the Björnen sofa and we asked for a delayed delivery which the Sweef staff was helpful about. Then due to some circumstances we wanted to hurry up the delivery for a few days and the Sweef s... See more
Company details
Written by the company
Vi har slutat samla in omdömen via Trustpilot och använder oss istället av Lipscore där vårt aktuella betyg är 4,6. För att läsa aktuella omdömen om Sweef, och se bilder från kundhem - vänligen besök oss på: https://sweef.se/kundomdomen
Contact info
Drottninggatan 75, 111 60, Stockholm, Sweden
- 08-410 441 05
- info@sweef.se
- sweef.se
3.0
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally we've got our sofa bed!
Finally we've got our sofa bed!
The color is lovely, quality looks good also,
assembly was easy. A lot of storage inside the sofa also! Thank you Sweef!
16 May 2021
Reply from Sweef AB
Marina,
Thank YOU for your kind words!
Best of wishes,
Elin
Easy to order and frequent emails to keep you up to date.
6 August 2020
Unprompted review
Reply from Sweef AB
Hi Caroline!
Thank you so much for your 5 stars :)
Kind regards,
Kim
Best Sofa
Best Sofa
I am very happy to purchase a sofa from Sweef.se. It is very comfortable and nice looking.
Customer service was very quick to answer my questions (Email Only) and sending me samples.
One disadvantage though is I had to wait for 3 weeks to receive my sofa but I think this will be improved in the future.
I highly recommend ordering from Sweef if you are looking for a cozy and comfortable sofa.
30 July 2020
Unprompted review
Reply from Sweef AB
Hi Sam!
Thank you so much for your honest review! :)
Kind regards,
Kim
Every things works flawless !
Very helpful personal on store, easy to order on line, easy to get help on line, fast delivery and very good follow-up. We are recurrent customers and is My favorite sofa store!
14 May 2020
Unprompted review
Reply from Sweef AB
Hilda,
thank you so much for these kind words about us! We LOVE to be your favorite sofa store!
Bästa,
Elin
Super service
17 June 2019
Unprompted review
Reply from Sweef AB
Hej,
det gör oss SÅ glada att få höra! Tack för ditt omdöme!
Bästa,
Elin
Reply from Sweef AB
Nicolas,
thank you so much for your kind words!
Best regards,
Elin
Sweef is the best!
We are so happy for our new sofa and with the help we got from Sweef team. Sofa is so comfortable and cosy! We really recommend :)
7 March 2019
Unprompted review
Reply from Sweef AB
Hi,
this makes up really happy to hear! Thank you for the kind review!
Best wishes,
Elin
The service were non existent
The service were non existent. Deliverence to the border of Norway faild. We had to drive over 24 mile to pick up the sofa. When we got home the delivery were not as ordered. We got some money after all the waiting and delays. Litle and no understanding regards the feeling of despair when I call to the company when nothing were right. I am not impressed.
But they have real good sofas!
8 February 2019
Unprompted review
Reply from Sweef AB
Hej Anne,
det är jättetråkigt att er fåtölj levererades utan nitar som beställt. I ert fall tog det alldeles för lång tid för oss att kompensera er ekonomiskt, samt skicka er de lösa nitarna för fåtöljen. Det är under all kritik.
Jag kan läsa vår mailkonversation och ser att vi ett flertal gånger beklagat oss och bett om ursäkt för ärendet, vilket är en självklarhet, då vi aldrig önskar att en leverans ska gå fel. Vi strävar givetvis alltid efter perfekta leveranser och nöjda kunder! Det glädjer mig att ni trots allt är nöjda med era möbler såhär i efterhand.
MVH
Elin
Perfect service and fabulous sofa
12 January 2019
Unprompted review
Reply from Sweef AB
Hi,
thank you so much for this review!
We are so happy that you are satisfied!
Best regards,
Elin
Will reccomend!
Great quality of the sofa, and great delivery service, and the fact they could take our old sofa to be recycled. We were lucky and got the sofa the day after we ordered it, and if I get the chance, I will order from them again in a heartbeat!
9 January 2019
Unprompted review
Reply from Sweef AB
Hi Mie,
this makes us so happy to hear! Thank you for this review!
Best wishes,
Elin
Super comfy
Super comfy, cozy and sweet furniture for affordable price.
10 December 2018
Unprompted review
Reply from Sweef AB
Hej Adebowale,
Thank you for your 5 star review!
Best regards,
Elin
I like this company
I like this company. I wouldn't say they're the best but they're definitelt dependable. I don't think that it's the last time I bought something from them, I'll definitelt come back at some point
9 November 2018
Unprompted review
Reply from Sweef AB
Hi Felix,
thank you for your honest review!
We're looking forward to your next order. Maybe another great delivery from us is what it will take for you to think of us as one of the best in our field ;)
Best regards,
Elin
The packaging is hard to carry
The packaging is hard to carry, specially for big soffas. If the delivery man would drop the soffa in front of the building and the customer is the one who should manage lifting it all the way up to the appatment, then the packaging should be made easier to be carried.
Assembling the soffa was easy, but the manual/guide is a bit confusing.
Otherwise, the soffa quality seems very good.
Thank you,
/Marwan Mostafa
25 September 2018
Unprompted review
Reply from Sweef AB
Hi Marwan,
if the packaging wouldn't be thick it would risk damage of the sofas when being delivered. It has to be good for the sofas not to arrive in bad condition.
The best thing for the customer who lives alone, is to ask us to book a special delivery day, when the customer will be able to have help to carry it.
Best regards,
Elin
Reply from Sweef AB
Hej Karen,
I am so happy to read your review!
Thank you!
MVH
Elin
You can’t really say you’ve sat in a…
You can’t really say you’ve sat in a sofa until you’ve been sitting in a sweef. We went in to the showroom on the weekend, looked around, had really friendly staff guide us in our choice (this was Saturday), selected a bed sofa and booked home delivery, was informed it would be delivered the following week. I expected end of week - but lo and behold, Sunday (they day after we went to the store), I get a text asking what time I want it delivered on Monday! And then I get a call way ahead of time asking if I would like to have it delivered earlier. Its pretty much the exact opposite to what I’m used to when it comes to deliveries. Much credit due - and the couch is amazing. The only problem is that it’s so grand I am unsure if I have room enough for two!
24 August 2018
Unprompted review
Reply from Sweef AB
Hej Alexander,
I am so happy to read your review! Thank you for such kind words!
Best regards,
Elin
Reply from Sweef AB
Hej Eva,
thank you for your kind words!
MVH
Elin
Reply from Sweef AB
Hi Peta,
that makes us really happy to hear!
MVH
Elin
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