I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
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See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
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4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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10/10 would use again.
9 April 2026
Unprompted review
Reply from Swapzone
Hi, Razou!
A 10/10 and a return visit planned, perfect combo.
Whenever you’re back, feel free to explore some of our newer tools and swap options as well, you might find a few useful additions there.
Best regards,
Swapzone team
Perfect!!!
8 April 2026
Unprompted review
Reply from Swapzone
Hi, Koddok!
Now that’s a review with confidence! Thanks for the perfect 5 star review.
Best regards,
Swapzone team
everything goes perfect as heaven
7 April 2026
Unprompted review
Reply from Swapzone
Hi, Davide!
Back again with another perfect experience, we love to see it! Thanks for coming back and sharing the good vibes once more.
Best regards,
Swapzone team
Everything as expected!
Everything went as expected for my first time with this service, specifically via ChangeNOW. Got the full exchange of funds to my wallet! A+
6 April 2026
Unprompted review
Reply from Swapzone
Hi, Daniel!
First time and everything landed perfectly, that’s the kind of onboarding we like. Full payout, smooth flow, no extra noise. Thank you!
Best regards,
Swapzone team
perfect service
perfect service. great support.
I can wholeheartedly recommend this service. The support is fast, helpful, and solution-oriented. You won't find that with other Exchange services. A++++ thanks
5 April 2026
Unprompted review
Reply from Swapzone
Hi, Daniel!
A++++ level feedback, we’ll happily take that! Great support is where things really stand out, so it’s awesome to hear that made the difference for you. Thanks a lot for your trust!
Best regards,
Swapzone team
Read this carefully
Works every time and helps to find the best deal.
Is what I would say if I wanted to leave regular review.
What I am going to say is that this service is unmatched in crypto sphere how they handle their business.
I sent crypto to a swap in 2 transactions instead of one(my mistake) and when I opened the chat and explained my issue they contacted the parter doing the swap and gave me option to get a refund or continue with the swap at the current rate. Others would just keep it of tell you its lost.
So not only they help you find the swaps but they act as a liaison if there are issues.
1 April 2026
Unprompted review
Reply from Swapzone
Hi, Gurt!
Absolutely love this kind of feedback. Helping users compare swaps is only part of the story.
What really matters to us in moments like these is making sure the user’s voice is heard with the exchange partner. Your review captures that part perfectly, and we truly appreciate you taking the time to point it out.
Thanks a lot for the 5 stars. We’ll be happy to see you back on your next swap.
Best regards,
Swapzone team
Customer service was great
Honestly in this industry it’s hard to fbb in f great costed service but Liam at swapzone handled an issue for me and solved it and no bs just helping me out. Thank you. My first time using swap zone to swap crypto was great and I’ll be back now .
26 March 2026
Unprompted review
Reply from Swapzone
Hi, Niko!
That’s a great first run! Things don’t always go perfectly in this space, so it’s good to hear it got sorted quickly and without any hassle. Looking forward to having you back!
Best regards,
Swapzone team
Easy no fuss
Easy no fuss trades. Fast responsive support. They take care of you.
10 March 2026
Unprompted review
Reply from Swapzone
Hi, Courtney!
Quick swaps, quick replies, everyone happy. We’ll gladly take that review! Don’t be a stranger, we’ll be here when the next swap calls.
Best regards,
Swapzone team
First exchanges went great
First exchanges went great. Customer service is excellent. I'll be joining the partner program.
6 March 2026
Unprompted review
Reply from Swapzone
Hi, Grey!
Great start! Glad your first swaps went smoothly and that our support team could help along the way. Welcome aboard, and keep an eye out, we’re cooking something for an even better referral experience. If you need help with anything, just reach out anytime.
Best regards,
Swapzone team
Reply from Swapzone
Hi, the Dao!
Fast replies and fast results! Glad we delivered on both! Appreciate the 5 stars.
Best regards,
Swapzone team
Never had an issue once over many…
Never had an issue once over many years. Even when their was KYC demand or other issue, swapzone.io always resolved it for me. You can trust them and know your coins are safe
21 February 2026
Unprompted review
Reply from Swapzone
Hi, WishMaster!
Many years and still going strong, we really appreciate it. Thanks for sticking with us and for the trust. It truly means a lot!
Best regards,
Swapzone team
Reply from Swapzone
Hi, John!
Quick support and a good experience? Yep, that’s us! Thanks for the 5-star review!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Vladyslav!
Glad everything went fast and easy. Thanks for the 5 stars! And if you’re feeling adventurous next time, you can try some of our DEX or alternative swap options too!
Best regards,
Swapzone team
Great support
Great support, replied within 1 minute.
Few minutes later, swap finished properly.
28 January 2026
Unprompted review
Reply from Swapzone
Hi, Mike!
It's great that support was right there when you needed it. Glad everything wrapped up smoothly after that! Thanks for the 5 stars!
Best regards,
Swapzone team
Nothing to complain about
Nothing to complain about, got even more crypto than expected.
26 January 2026
Unprompted review
Reply from Swapzone
Hi, Jett!
Love hearing that! Getting a bit more than expected is always nice!
Best regards,
Swapzone team
This was my first swapping and it went…
This was my first swapping and it went so smoothly without needing to refresh again and again
25 January 2026
Unprompted review
Reply from Swapzone
Hi, Theodore!
That’s great to hear, especially for a first swap! Really glad everything was alright. Thanks for the 5 stars, and hope to see you come back to try out our other features!
Best regards,
Swapzone team
Works with ~ 100€ worth of coins
I was scammed by simpleswap before, but with Changenow over simpleswap it worked.
19 January 2026
Unprompted review
Reply from Swapzone
Hi, Arne!
Happy to hear everything worked out well this time and that you felt confident using Swapzone. We understand how important trust is, especially after a bad experience. If one provider isn’t the right fit, you can always choose a different one.
Thanks a lot for your trust and for the 5 stars!
Best regards,
Swapzone team
Reply from Swapzone
Hi, Denger!
Simple and straight to the point. We’re very glad to hear this. Thanks for the 5 stars!
Best regards,
Swapzone team
fast and safe to be honest
Fast and good, normally i dont do reviews, but this swapping system is good ngl
15 January 2026
Unprompted review
Reply from Swapzone
Hi, laqxy!
Wow, that really means a lot! We’re really glad we made an impression worth leaving a review. If you ever feel like exploring more, feel free to check out our DEX section as well. Hope to see you back soon!
Best regards,
Swapzone team
swap was stuck
swap was stuck, i had to contact support and it only got through after several hours. due to this i received more then 3.1% less as initially calculated. no compensation from swapzone, even though the issue was not on customer side.
13 January 2026
Unprompted review
Reply from Swapzone
Hi, Peter!
We understand how frustrating this experience must have been, and we’re sorry for the inconvenience. The thing is that the exchange speed and possible delays can sometimes depend on the internal processes of the selected exchange partner, which are outside of our direct control. Our support team stepped in to help move things forward as soon as possible.
We truly appreciate your patience and your feedback. It helps us improve our service.
Best regards,
Swapzone team
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