I had an Issue with an exchange. Customer Support was superb, really pleasant, competent... Issue got solved quickly !
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My swap failed because I mistakenly sent more LTC than I was supposed to. I shared the transaction details with customer support and they gave me the option to 1) cancel the exchange and receive a ref... See more
Company replied
This company randomly holted my transaction with no expiration. After I followed up, they required KYC and after refusing needed a 3 day return period but did return all the bitcoin in the end. They r... See more
Company replied
I prematurely thought my tx wasn't working because it had been settled on Solana network with max confirmations for 5-7 minutes but support was right there to help...concurrently the update of the pro... See more
Company replied
Company details
Written by the company
Swapzone is a cryptocurrency exchange aggregator. Browse through services, compare exchange rates, analyze and swap cryptocurrency in just one interface. All swaps are custody-free, with no registration needed.
Contact info
You should know
4.7
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great exchange service
Great exchange service, support very friendly and fast to answer!
31 August 2025
Unprompted review
Reply from Swapzone
Hi, Victor!
Thank you for your kind words! Your trust in Swapzone means a lot, and we’ll be here whenever you need us again!
Best regards,
Swapzone team
great service
great service, although i got a 404 the support was there in minutes and could resolve the issue within 5min
24 August 2025
Unprompted review
Reply from Swapzone
Hi, Mark!
We’re glad to hear our support team was able to step in and resolve the issue for you quickly. We’ll also be looking into the reason you encountered that screen so we can prevent it from happening again.
Thank you for your trust in Swapzone!
Best regards,
Swapzone team
Superb swap
Superb swap. Had several quotes to pick from. Was able to get a rate that was very close to the floating rate quote. Recommended
7 August 2025
Unprompted review
Reply from Swapzone
Hi, Merco!
Thanks for your feedback! Glad you found a great rate for your swap.
Best regards,
Swapzone team
Instant exchange
The whole swap took less than 2mins. Very fast and trusted
7 August 2025
Unprompted review
Reply from Swapzone
Hi, Med!
Glad your swap was both fast and reliable. 2 minutes is definitely a win!
Best regards,
Swapzone team
Outstanding and impressive customer service!!
I’ve been a Swapzone user for several years, and this recent experience reaffirmed why I trust their platform. I made a mistake while transferring a large amount of USDT, and the funds weren’t processed correctly. I contacted their support team, and they responded immediately (and when I say immediately it means within minutes I had someone in my case). They were incredibly professional, attentive, and reassuring throughout the entire process. Within just a few hours, they identified the issue, tracked my money and refunded the full amount. I’m truly very grateful for their honesty, efficiency, and outstanding customer service. I have never experience this kind of support and customers service, thank you again. Sounds like an add, but I was truly impressed.
4 August 2025
Unprompted review
Reply from Swapzone
Hi, Jack!
Thank you so much for sharing your experience! We're truly honored by your trust and long-time support. Mistakes can happen, especially with large transfers, and we’re glad our support team could step in quickly and resolve the issue for you.
Your kind words mean a lot. It's feedback like yours that drives us to keep improving. Thank you again for your continued trust!
Best regards,
Swapzone team
everything was fine
i successfully exchanged currencies. it took just a couple of minutes
5 August 2025
Unprompted review
Reply from Swapzone
Hi, digital!
Awesome! Glad to hear your exchange went through smoothly and quickly in just a few minutes. Thanks for sharing!
Best regards,
Swapzone team
Excellent exchange
1 August 2025
Unprompted review
Reply from Swapzone
Hi, Lux Savant!
Thank you! Happy to hear you had an excellent exchange experience!
Best regards,
Swapzone team
Good support
1 August 2025
Unprompted review
Reply from Swapzone
Hi, Martin!
Thanks! Glad to hear our support team was helpful!
Best regards,
Swapzone team
Perfect solution to buying the wrong currency.. 10/10
Brilliant..! I was struggling to find anywhere to swap usdc.eth without paying stupidly high eth gas/network fees.
Ended swapping to solana for less than $1.
Quote said 18 mins but was in my account in 2 mins and got 1% more than quoted.
Highly recommend.
26 July 2025
Unprompted review
Reply from Swapzone
Hi, dare music!
Thank you so much for the fantastic review! We're thrilled to hear that you had a smooth and cost-effective experience with Swapzone. Speed, low fees, and great rates are exactly what we aim for, so it’s awesome to know we delivered on all fronts for you, even faster and better than expected!
Best regards,
Swapzone team
Simple
Simple, straightforward, if it was a bit faster id change my review to 5 stars
25 July 2025
Unprompted review
Reply from Swapzone
Hi, Robert!
Thanks for the 4 stars! We're glad the exchange process was simple.
Exchange speed can vary depending on the networks involved, but next time, feel free to try a different provider on Swapzone. Some offer faster processing times.
Hope to earn that 5th star soon!
Best regards,
Swapzone team
10/10 10/10 10/10
25 July 2025
Unprompted review
Reply from Swapzone
Hi, ttt!
Wow! 10/10 across the board! 🎉
Thank you so much for the amazing rating. Here's to many more smooth swaps ahead!
Best regards,
Swapzone team
Awesome support
Awesome support! Super quick and really committed to fixing a mistake I made.
25 July 2025
Unprompted review
Reply from Swapzone
Hi, Welber!
Thank you for the kind words! We're so glad our support team could help you out. Everyone makes mistakes sometimes, we're just happy we could step in and get things sorted for you.
Best regards,
Swapzone team
Common sense UI and excellent UX
Common sense UI and excellent UX. More apps need to be this simple
24 July 2025
Unprompted review
Reply from Swapzone
Hi, Robert!
Thank you for the great feedback! We're glad you found the interface intuitive. Simplicity and ease of use are top priorities for us, so it’s rewarding to hear that it made a difference for you.
Best regards,
Swapzone team
Very competitive pricing and fast support - great!
I used swapzone.io over 10 times recently and never had an issue. In fact, I had once a visual bug of the swap interface when the funds were sent but it was correct again the second I started a chat with support. In less than 2 minutes I had a very friendly employee talking to me. Very competitive pricing and fast support.
22 July 2025
Unprompted review
Reply from Swapzone
Hi, Timo!
Thank you so much for your continued trust in Swapzone! We're happy to hear that your experiences have been smooth. It's great to know our support team was quick and helpful when you needed help. We truly appreciate your kindness and look forward to serving you again soon!
Best regards,
Swapzone team
Fast & excellent customer service.
Reliable, quick, easy. Friendly customer service. And I was exchanging some obscure pairs. Well exceeded expectations.
14 July 2025
Unprompted review
Reply from Swapzone
Hi, John!
Thank you so much for your kind words! We’re glad to hear that you had such a smooth and positive experience, especially with those less common exchange pairs. We appreciate your trust and look forward to helping you again anytime!
Best regards,
Swapzone team
Great crypto swap utility and very…
Great crypto swap utility and very communicative, responsive and helpful support - Thank you!
9 July 2025
Unprompted review
Reply from Swapzone
Hi, ScottO!
Thank you for your kind words! Our support team works hard to be there when you need us, so we're thrilled to hear you had a great experience. Thanks for trusting Swapzone!
Best regards,
Swapzone team
USDC to USDT
Really great an experience I did a small test run and then did a large swap the second time and everything went very smoothly!!
7 July 2025
Unprompted review
Reply from Swapzone
Hi, Brandon!
Thanks for the kind words! We're glad both your swaps went smoothly. It's great to have you with us, and we hope to see you again soon!
Best regards,
Swapzone team
Unstaking ONT without having ONG
My problem was to unstake ONT in my wallet which I administrate with the Exodus software without having ONG for gas fee. The swapping function in Exodus is no longer available and they will suspend the support of Ontology soon. By means of the fantastic swapzone-node I was able now to swap TRX into ONG and receive the ONG directly at my adress of ONT-asset. So I was able to start the unstaking procedure. And one more advantage: The swapping of TRX to ONG and sending it to the ONG-adress was quite simple for beginners like me: I'm used to krypto ledger, but this was my first experience with swapping-nodes.
7 July 2025
Unprompted review
Reply from Swapzone
Hi, Dieter!
Thank you so much for sharing your experience! We're thrilled to hear that Swapzone was able to help you solve your issue with unstaking ONT. We’re proud to support users at all experience levels, and your feedback really encourages us to keep making crypto swaps accessible and straightforward. If you ever need help or have more questions in the future, we’re always here for you.
Best regards,
Swapzone team
Excellent I'm so new I fd up so much…
Excellent I'm so new I fd up so much and Russell fixed everything so kind!! Love him Great Exchange site!
2 July 2025
Unprompted review
Reply from Swapzone
Hi, Lillian!
Thank you so much for your kind words! We're delighted to hear that Russel was able to turn things around for you. Everyone starts somewhere, and we’re here to support you every step of the way. Thanks for choosing Swapzone, we truly appreciate your trust!
Best regards,
Swapzone team
works great for low fees and quick send…
works great for low fees and quick send times !
26 June 2025
Unprompted review
Reply from Swapzone
Hi, Aiden!
Thanks for the great review! We're glad you're enjoying the low fees and quick send times. We appreciate you choosing Swapzone!
Best regards,
Swapzone team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.